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Communicator hangs after a long call ends RRS feed

  • Question

  • One of my users is complaning about communicator freezing, when ending quite long (~30 min) calls. The problem can be reproduced, but only his machine/client is behaving this way. Applyed the recent 2008.04 update, but issue still present.

    I am not sure how to troubleshoot the problem, as communicator UCCP logs may be corrupt, or not include the events that directly caused the problem.
    Sunday, April 27, 2008 3:40 PM

All replies

  • Just to have the logfile (the very last part of the trace):

    04/28/2008|16:52:47.961 9F8:F48 INFO  :: End of Sending Packet - 10.15.0.8:5061 (==OCS SERVER) (From Local Address: 192.168.1.129:2130) (==THE CLIENT IP) 803 bytes
    04/28/2008|16:52:47.961 9F8:F48 TRACE :: - encrypted buffer length: 824 bytes.  First 8 bytes:
    04/28/2008|16:52:47.961 9F8:F48 TRACE ::     17 03 01 03 33 FA 30 B9  :....3˙0╣
    04/28/2008|16:52:47.961 9F8:F48 TRACE :: ASYNC_SOCKET:Tongue TiedendOrQueueIfSendIsBlocking sending sendBuffer 032747E0, this 012CE848
    04/28/2008|16:52:47.961 9F8:F48 TRACE :: ASYNC_SOCKET:Tongue TiedendHelperFn sendBuffer 032747E0 sent, this 012CE848
    04/28/2008|16:52:47.961 9F8:F48 ERROR :: SIP_MESSAGE::GetSipReasonFromReasonHeaders GetHeader(Reason) failed 80ee0005, this 03029AC0
    04/28/2008|16:52:47.961 9F8:F48 TRACE :: call.SetState[012C7978]  SIP_CALL_STATE_DISCONNECTED-->SIP_CALL_STATE_DISCONNECTED for sip:+44PSTN-NUMBER@OURDOMAIN.com;user=phone, stack=01C83C60
    04/28/2008|16:52:47.961 9F8:F48 TRACE :: SIP_CALL::NotifyCallStateChange[012C7978] : CallState : 2 StatusCode: 0, s=2
    04/28/2008|16:52:47.961 9F8:F48 TRACE :: MULTIPARTY_SESSION::NotifyCallChange[01210880]- call-leg:012C7978, Callstate:2 StatusCode:0 SessionState:4
    04/28/2008|16:52:47.961 9F8:F48 INFO  :: CUccMultipartySession::NotifyPartyChange[0303D59C] - for participant [sip:+44PSTN-NUMBER@OURDOMAIN.com;user=phone]
    04/28/2008|16:52:47.961 9F8:F48 INFO  :: Function: CRTCStream::CollectMidCallMetrics
    04/28/2008|16:52:47.961 9F8:F48 ERROR :: HRESULT API failed: c0042003 = hr. failed to get metrics
    04/28/2008|16:52:47.977 9F8:F48 INFO  :: Function: CRTCStream::CollectMidCallMetrics
    04/28/2008|16:52:47.977 9F8:F48 ERROR :: HRESULT API failed: c0042003 = hr. failed to get metrics
    04/28/2008|16:52:47.977 9F8:F48 INFO  :: Function: CRTCChannel::CreateUCCPMediaAddress
    04/28/2008|16:52:47.977 9F8:F48 ERROR :: HRESULT API failed: 80ee0058 = hr. failed to get the subnet mask

    Saturday, May 3, 2008 7:09 PM
  • That may be helpful for someone:

    http://support.microsoft.com/kb/942723/en-us
    Friday, February 27, 2009 12:45 PM