locked
product key updater fails RRS feed

  • Question

  • Thank you for your replies. Though I still don't understand why the genuine adv site says that if i have a genuine security seal on my laptop that shows it was pre supplied with xp that all i need do is run this tool to replace yhe incorrect code with that on the sticker on my machine. Are you saying that i need to reinstall to allow this tool to work? Sorry if I am missing the point, pretty much new to all this.

    Once again thank you.



    Prev Post:

    Have just purchased second user laptop. VLK showing blocked. COA shows 
    different number to that detected so tried to update key through tool.
    downloaded tool and ran then fails, with message ".......the system may be
    low on space.....error:0x800402c9."  50gigs space free on drive, tried
    closing all apps and windows, no success

    Can you assist in my updating my product key

    Thank you

    diognostic tool results:

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-PY6BX-K24PJ-TWT6M
    Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
    Windows Product ID: 55274-643-7213323-23046
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {76B6A927-3C6B-4529-92D1-B71555900EC8}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details:
    <GenuineResults><MachineData><UGUID>{76B6A927-3C6B-4529-92D1-B71555900EC8}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TWT6M</PKey><PID>55274-643-7213323-23046</PID><PIDType>1</PIDType><SID>S-1-5-21-1708537768-1614895754-725345543</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Tecra
    M3</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version
    1.40</Version><SMBIOSVersion major="2"
    minor="3"/><Date>20051115******.******+***</Date></BIOS><HWID>DBE03A07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
    Standard
    Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>
    <Software><Office><Result>114</Result><Products><Product
    GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft
    Office Professional Edition
    2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57348</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 



    Can you assist in my updating my product key

    Thank you

    Wednesday, August 15, 2007 9:02 AM

Answers

  • Slugonfish,

     

    The Product Key Updater Utility does not work under all conditions and situations.

     

    If the Updater does not work, then your other option is to use the Recovery Solution that came with your Toshiba Tecra to accomplish the task of cleanly installing a genuine installation of XP onto your computer.

     

    Wednesday, August 15, 2007 4:55 PM
  •  

    SlugonFish,

     

    Did you read the responses I posted? I am making sure because you started another  thread. Try and keep your questions in the same thread so we all may be able to assist you. There could be a possibility of missing some information others have provided.  Thankyou.

     

     

    Stephen Holm, MS

    Wednesday, August 15, 2007 10:23 PM
  • I hope you don't mind me hijacking this thread. My problem is very similar.

     

    I purchased a copy of Windows XP Pro Genuine Advantage and installed on my computer. Everything was great and all worked wonderfully.

     

    However, I recently took my computer to a store to upgrade my motherboard and processor, I should mention at this point I live in Bangkok, Thailand. They told me they had to install or 'Repair' my OS in order for it to be compatible with the new motherboard. Anyway, long story short they used their own copy of XP and repaired using that. Now when I get home and try to run updates it says my computer didn't pass the verification and I may be using an illegal copy of Windows.

     

    Now this didn't come as much of a suprise having lived here in Bangkok for so long. So I though ok, no problem, I have my genuine purchased copy here. So I called Microsoft support center for advice. They basically told me to download and use the Product Key Update tool, which I did, and it failed. I called them back and waited a while to hear from their Technical Specialist who basically said my only option now is to do a fresh reformat. I couldn't believe that that was their solution!

     

    I simply do not want to reformat my computer and logged a complaint with Microsoft. I'm pretty sure this isn't a big problem to fix it's just I guess it isn't a big enough issue for MS to deal with as most people will simply reformat.

     

    Maybe I'm stubborn but I'm of the belief that reformatting is not a solution, it's merely a start from scratch get out clause. I thought I'd post here and see if anyone has any suggestions. All help is sincerely appreciated.

     

    Apologies for the long post!

     

    *edit - Forgot to post my WGA Diagnostics:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-P2WDC-KD8FG-D2DBQ
    Windows Product Key Hash: UziM9YTaaPU8HZ4cIvRHXyk3vI4=
    Windows Product ID: 76487-640-6710455-23793
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.xpn
    ID: {EAC004E7-4C6B-4501-AA6B-4BCB444CFD9A}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EAC004E7-4C6B-4501-AA6B-4BCB444CFD9A}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.xpn</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-D2DBQ</PKey><PID>76487-640-6710455-23793</PID><PIDType>1</PIDType><SID>S-1-5-21-796845957-1604221776-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1405   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070607000000.000000+000</Date></BIOS><HWID>A2E53C9701846E7B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57089</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55662</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, August 16, 2007 11:16 AM
  • Martin Ren,

     

    Try doing a repair with the WGA CD and the Genuine Product Key you received:  http://support.microsoft.com/kb/315341/en-us

     

    If the repair is not successful, then do a clean installation after backing up and offloading any data you want to retain.

     

    Thursday, August 16, 2007 4:50 PM
  • Hi Dan,

     

    Thanks for your reply. For some reason when I try to do a repair with the WGA CD, after it asks me which installation of windows I'd like to repair, it asks me for the administrator password. As far as I'm aware I am the administrator of this computer and the only password I have is when I log on to the computer. When I type that password in it says incorrect. Any ideas?

     

    This is a standalone computer I'm using at home and not one that is part of a network. There are only two accounts set up for this machine, my log on account which is password protected and a guest account with no passowrd. When I look at the user accounts in the control panel it states that my account is the administrator.

     

    Edit - I've tried leaving it blank and just pressing enter, that doesn't work. I've also tried the obvious 'admin', 'administrator', 'user' etc... still to no avail.

     

    Update - I managed to retrieve the password using ophcrack. I must have set one when I first bought the computer. The problem I have now is when I Repair and log on to the version of windows, it just simply sits there in DOS waiting for me to write commands.

     

    I thought it was supposed to automatically start checking my computer and updating files etc. Am I doing something wrong?

     

    Many thanks for any help or support.

    Friday, August 17, 2007 12:14 AM
  • Ok I realised my stupidity, I clicked Enter and pressed F8 to accept the license agreement. I click 'R' for repair....it goes off and does its thing. My new problem is that when it reboots and continues the installation it gets to 32 minutes and says it's installing the network and hangs.......it has hanged their for the last 4 hours!......Help PLEASE!!!!

    Friday, August 17, 2007 4:51 PM
  • Please repost in a separate thread by itself.  Thank you,

     

     

    STephen HOlm, MS

    Friday, August 17, 2007 8:01 PM
  • Ok, I have done a complete re-install with my tosh disc. Everything seems to go fine until windows updater (forces) me to update a total of 81 updates, then restart. On restarting the system just hangs on the blue "windows is loading" screen. I have left it for 2 hours just in case but nothing! Any suggestions?

     

    Cheers Gary

    Tuesday, August 28, 2007 9:33 AM
  • Slugonfish,

     

    Please re-run the diag tool and post back the information in this thread.

     

     

    thank you

     

     

    Stephen Holm, MS

     

    Tuesday, August 28, 2007 10:52 PM
  • Hi, not sure if i have run the right tool(gen adv diag) as it does not seem to generate a report as i had before. It just gives me a list and says that all has passed, then allows me to validate windows?
    Wednesday, August 29, 2007 10:25 AM
  • Slugonfish,

     

     

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Stephen HOlm

    Wednesday, August 29, 2007 11:56 PM
  • Please run the diag test. Also did you follow these instructions for changing your key?  http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx

     

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, August 30, 2007 12:01 AM
  • Seem to have solved the problem in a low tec way, thanks for the advice.

    Went back and did a full restore. Before auto update kicked in, clicked windows update icon in start menu, this led to 4 upfdates being installed. Then when auto update asks to install 81 updates, selected custom instal and only allowed 5 updates to intall at a time and restarted between each batch of 5. System seems stable at this time. This is a little long winded (took several hours) but worth it!

    Thanks again.

    (Too many updates in one go gives your laptop indegestion)
    Thursday, August 30, 2007 4:18 PM

All replies

  • Slugonfish,

     

    The Product Key Updater Utility does not work under all conditions and situations.

     

    If the Updater does not work, then your other option is to use the Recovery Solution that came with your Toshiba Tecra to accomplish the task of cleanly installing a genuine installation of XP onto your computer.

     

    Wednesday, August 15, 2007 4:55 PM
  •  

    SlugonFish,

     

    Did you read the responses I posted? I am making sure because you started another  thread. Try and keep your questions in the same thread so we all may be able to assist you. There could be a possibility of missing some information others have provided.  Thankyou.

     

     

    Stephen Holm, MS

    Wednesday, August 15, 2007 10:23 PM
  • I hope you don't mind me hijacking this thread. My problem is very similar.

     

    I purchased a copy of Windows XP Pro Genuine Advantage and installed on my computer. Everything was great and all worked wonderfully.

     

    However, I recently took my computer to a store to upgrade my motherboard and processor, I should mention at this point I live in Bangkok, Thailand. They told me they had to install or 'Repair' my OS in order for it to be compatible with the new motherboard. Anyway, long story short they used their own copy of XP and repaired using that. Now when I get home and try to run updates it says my computer didn't pass the verification and I may be using an illegal copy of Windows.

     

    Now this didn't come as much of a suprise having lived here in Bangkok for so long. So I though ok, no problem, I have my genuine purchased copy here. So I called Microsoft support center for advice. They basically told me to download and use the Product Key Update tool, which I did, and it failed. I called them back and waited a while to hear from their Technical Specialist who basically said my only option now is to do a fresh reformat. I couldn't believe that that was their solution!

     

    I simply do not want to reformat my computer and logged a complaint with Microsoft. I'm pretty sure this isn't a big problem to fix it's just I guess it isn't a big enough issue for MS to deal with as most people will simply reformat.

     

    Maybe I'm stubborn but I'm of the belief that reformatting is not a solution, it's merely a start from scratch get out clause. I thought I'd post here and see if anyone has any suggestions. All help is sincerely appreciated.

     

    Apologies for the long post!

     

    *edit - Forgot to post my WGA Diagnostics:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-P2WDC-KD8FG-D2DBQ
    Windows Product Key Hash: UziM9YTaaPU8HZ4cIvRHXyk3vI4=
    Windows Product ID: 76487-640-6710455-23793
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.xpn
    ID: {EAC004E7-4C6B-4501-AA6B-4BCB444CFD9A}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EAC004E7-4C6B-4501-AA6B-4BCB444CFD9A}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.xpn</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-D2DBQ</PKey><PID>76487-640-6710455-23793</PID><PIDType>1</PIDType><SID>S-1-5-21-796845957-1604221776-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1405   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070607000000.000000+000</Date></BIOS><HWID>A2E53C9701846E7B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57089</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55662</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, August 16, 2007 11:16 AM
  • Martin Ren,

     

    Try doing a repair with the WGA CD and the Genuine Product Key you received:  http://support.microsoft.com/kb/315341/en-us

     

    If the repair is not successful, then do a clean installation after backing up and offloading any data you want to retain.

     

    Thursday, August 16, 2007 4:50 PM
  • Hi Dan,

     

    Thanks for your reply. For some reason when I try to do a repair with the WGA CD, after it asks me which installation of windows I'd like to repair, it asks me for the administrator password. As far as I'm aware I am the administrator of this computer and the only password I have is when I log on to the computer. When I type that password in it says incorrect. Any ideas?

     

    This is a standalone computer I'm using at home and not one that is part of a network. There are only two accounts set up for this machine, my log on account which is password protected and a guest account with no passowrd. When I look at the user accounts in the control panel it states that my account is the administrator.

     

    Edit - I've tried leaving it blank and just pressing enter, that doesn't work. I've also tried the obvious 'admin', 'administrator', 'user' etc... still to no avail.

     

    Update - I managed to retrieve the password using ophcrack. I must have set one when I first bought the computer. The problem I have now is when I Repair and log on to the version of windows, it just simply sits there in DOS waiting for me to write commands.

     

    I thought it was supposed to automatically start checking my computer and updating files etc. Am I doing something wrong?

     

    Many thanks for any help or support.

    Friday, August 17, 2007 12:14 AM
  • Ok I realised my stupidity, I clicked Enter and pressed F8 to accept the license agreement. I click 'R' for repair....it goes off and does its thing. My new problem is that when it reboots and continues the installation it gets to 32 minutes and says it's installing the network and hangs.......it has hanged their for the last 4 hours!......Help PLEASE!!!!

    Friday, August 17, 2007 4:51 PM
  • Please repost in a separate thread by itself.  Thank you,

     

     

    STephen HOlm, MS

    Friday, August 17, 2007 8:01 PM
  • Ok, I have done a complete re-install with my tosh disc. Everything seems to go fine until windows updater (forces) me to update a total of 81 updates, then restart. On restarting the system just hangs on the blue "windows is loading" screen. I have left it for 2 hours just in case but nothing! Any suggestions?

     

    Cheers Gary

    Tuesday, August 28, 2007 9:33 AM
  • Slugonfish,

     

    Please re-run the diag tool and post back the information in this thread.

     

     

    thank you

     

     

    Stephen Holm, MS

     

    Tuesday, August 28, 2007 10:52 PM
  • Hi, not sure if i have run the right tool(gen adv diag) as it does not seem to generate a report as i had before. It just gives me a list and says that all has passed, then allows me to validate windows?
    Wednesday, August 29, 2007 10:25 AM
  • Slugonfish,

     

     

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Stephen HOlm

    Wednesday, August 29, 2007 11:56 PM
  • Please run the diag test. Also did you follow these instructions for changing your key?  http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx

     

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, August 30, 2007 12:01 AM
  • Seem to have solved the problem in a low tec way, thanks for the advice.

    Went back and did a full restore. Before auto update kicked in, clicked windows update icon in start menu, this led to 4 upfdates being installed. Then when auto update asks to install 81 updates, selected custom instal and only allowed 5 updates to intall at a time and restarted between each batch of 5. System seems stable at this time. This is a little long winded (took several hours) but worth it!

    Thanks again.

    (Too many updates in one go gives your laptop indegestion)
    Thursday, August 30, 2007 4:18 PM