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operating system does not support installation of outlook client

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hi

i im trying to install the outlook client on a windows vista business edition SP2 operating system and it keeps telling me that the operating system does not support the installation. but the documentation states that all vista editions support MS dynamics crm for outlook. please what could be the problem
System integrator

Monday, October 10, 2011 9:48 AM

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Are you installing the correct version of hte software 32bit vs 64 bit, and does your office version match also?
Jamie Miley
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Monday, October 10, 2011 4:18 PM

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yes

System integrator

Monday, October 10, 2011 4:28 PM
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Which version of Office do you have installed?

Monday, October 10, 2011 7:14 PM

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office 2007 32-bit version
System integrator

Tuesday, October 11, 2011 8:22 AM
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Well that is of course a supported version. But Office 2007 or SP2 or later must be installed.

It may help if you can post the install error log. You can find it here:

SystemDrive:\Users\User\AppData\Roaming\Microsoft\MSCRM\Logs\
- Proposed as answer by Jamie MileyModerator Tuesday, October 11, 2011 3:28 PM
- Unproposed as answer by Jamie MileyModerator Tuesday, October 11, 2011 3:28 PM
Tuesday, October 11, 2011 11:29 AM

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What is the Windows Version? is it 32 or 64 bit?
Jamie Miley
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Tuesday, October 11, 2011 3:29 PM

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Did you get this resolved?
Jamie Miley
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Wednesday, July 11, 2012 6:35 PM

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