Office XP Activation Issue RRS feed

  • Question

  • Hi.

    I have exactly the same problem as Mr G. Got Office XP Small Business Edition with a Dell PC some years back and then following a hard-drive failure a couple of years ago had to reinstall. Reinstalling and reactivation went fine, now I am trying to validate Office to download the Office 2007 file format converters/views, and it claims my Office is non-genuine.

    Output from the MGA Diagnostic tool (Product Key hashed out);

    Diagnostic Report (1.7.0110.1):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-#####-#####-#####
    Windows Product Key Hash: eA4Ua/fJERdWGJ7kBsvYa8jm1rk=
    Windows Product ID: 76487-016-4549193-22093
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {5F10FB41-7C67-400A-ABBE-1B685ADA52B2}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_E2AD56EA-761-d003_E2AD56EA-762-0_E2AD56EA-134-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Small Business - 101 Not Activated
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-115-80004005_3E121E02-400-80004005_3E121E02-467-80004005_3E121E02-327-80004005_3E121E02-387-80004005_3E121E02-467-80004005_3E121E02-327-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5F10FB41-7C67-400A-ABBE-1B685ADA52B2}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WJDYW</PKey><PID>76487-016-4549193-22093</PID><PIDType>5</PIDType><SID>S-1-5-21-343818398-1454471165-682003330</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8200               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20020913000000.000000+000</Date></BIOS><HWID>64FC385F0184C05A</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>D6292BEBB60C30</Val><Hash>1gFhQFshYaSM1KeqVElUfp4fP4M=</Hash><Pid>54188-OEM-1790353-46392</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="101"/><App Id="19" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->

    HWID Data-->

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 8000:Dell Inc|8000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->

    Thanks in advance for any advice or suggestions,


    • Split by RickImAPC Wednesday, January 7, 2009 3:03 PM New Post, New Poster
    Saturday, January 3, 2009 4:48 PM


  • RikYoung,

    Glad to hear you have resolved your issue.

    Thank you for visiting the Office Genuine Advantage forums.

    • Marked as answer by RickImAPC Wednesday, January 7, 2009 3:45 PM
    Wednesday, January 7, 2009 3:43 PM

All replies

  • Hi again.

    Reading further through the posts on this forum, I found another post that resolved my problem.

    By deleting C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\Data.dat and then re-activating Office from within Word (or another app would do it I guess) it all seems to work fine - Microsoft now believes I have a genuine copy of Office XP!

    Mr G - I suggest reading through the other threads on this forum and giving this suggestion a try. I worked for me, it may do for you too.

    Saturday, January 3, 2009 8:51 PM
  • RikYoung,

    Glad to hear you have resolved your issue.

    Thank you for visiting the Office Genuine Advantage forums.

    • Marked as answer by RickImAPC Wednesday, January 7, 2009 3:45 PM
    Wednesday, January 7, 2009 3:43 PM