My desktop suddenly opens only in Safe Mode RRS feed

  • Question

  • On July 5th., I had a support chat with Fix It Now, because my Windows Media Player was not importing downlaoded music.  The tech rep then took control of my computer and said he spotted critical registry errors and corrupted system files.  Told me that it would take 30-40 minutes for him to fix, at a minimum cost of $99, then $139, then even higher "packages".  I found this curious and unacceptabe, since my computer was otherwise working fine  (Subsequently found a box had not been checked to have songs downloaded to my Documents folder, and the problem was immediately solved.

    However, on re-start, my computer went in safe mode.  All restarts and shutdowns continue to boot up in Safe Mode, which will not let me communicate with Fix It Now.  What can I do to resume normal bootups?  How can I get in touch with Fix It Now - which clearly seems responsible for this annoying problem?


    Wednesday, July 6, 2011 1:13 PM


  • Dear Customer,

    This forum is used to post questions about the Microsoft Fix it Center automated troubleshooting tool. Could you please post your issue to http://answers.microsoft.com/en-us that you can get the right solution soon, thanks for your understanding.

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,

    • Marked as answer by Fafafaalex Monday, July 11, 2011 3:26 AM
    Monday, July 11, 2011 3:22 AM