Window Live onecare

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  Hello Carlos, if you can tell us about the installation issue you are having we might be able to help you here, but if you prefer you can work with support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

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  Jim

  Sunday, March 1, 2009 5:20 PM

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  Hellow JimR1, first, let me say thanks to you for your pretty accurate advise, but according what you say my only problem here is that I don't remember my e-mail address and passwork, which I uses when I purshased this product. following your advise, I have already instaled the product, but now the product is showing up a red (like emergency), needing that I take some action. The action say that I need to RENEW the product, and when I press RENEW the program asked me "If I have a live passwork" I took the option "yes" but as I said, I don't remember that information and if I don't have a passwork I need to have the key product. Please advised me.    Thank you..

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  Carlos G Diaz

  Sunday, March 1, 2009 7:02 PM
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  Carlos, send an e-mail with One Care in the subject line to jrap107@msn.com and I will help you contact support.

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  Jim

  • Marked as answer by JimR1Moderator Sunday, March 1, 2009 8:17 PM

  Sunday, March 1, 2009 7:19 PM

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  jim, thank you. I already sent the e-mail, such as you said.

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  Carlos G Diaz

  • Marked as answer by Carlosgd Sunday, March 1, 2009 8:12 PM
  • Unmarked as answer by Stephen BootsMVP, Moderator Monday, March 2, 2009 4:09 AM

  Sunday, March 1, 2009 8:12 PM