Cancel your subscription is not working RRS feed

  • Question

  • Microsoft has made it virtually impossible to cancel the live one care service. I have spent almost 5 hours trying the various links (that don't work) or simply went in circular logic regardless of where I tried to navigate, as well as cancelation emails with 2 different support bots.. When I sent the info requested in the email I was told that it would cancel the entire live account, not the live one care 49.95 subscription. Very frustrating process. I'm going to give up for now and try calling Redmond tomorrow.


    Below is the link to cancel:(not working)

    Cancel your subscription
    Cancel your Windows Live OneCare subscription by calling a OneCare support specialist. Click here to find your local phone number.

    Below is Microsoft Support email #1:

    Dear Dan,


    Thank you for writing us at Microsoft Office Live Support.

    My name is Moses Paul and I have created Service Request # 1093055796, so that we can track your concern.

    Based on the information you have sent us, I understand that your concern is, related to your Windows Live OneCare or MSN Music. I understand how important it is for you.


    I apologize I am not able to help you further as the concern which you have raised is outside our boundary for support.


    However, I would like to refer you to the link mentioned below:


    For MSN Music:




    For Windows Live OneCare:




    These pages will provide you with self-help solutions as well as the alternative location for support related to Windows Live OneCare and MSN Music.


    However, if you want to cancel your Microsoft Office Live account, please provide us with the information mentioned below:


    1.     Secret question and answer associated with your Microsoft Office Live account. (Required)

    2.     Alternate email address associated with your Microsoft Office Live account. (Required)

    3.     Region/State and Postal code associated with your Microsoft Office Live account. (Required)

    If you have additional questions, concerns or need further assistance, please be sure not to change the subject line so that we can urgently address any remaining concerns.

    You may be, selected to receive a survey. Your feedback is valuable to us as we are very interested in hearing about your support experience. Should you receive a survey, we appreciate you taking the time to respond.


    Have a Nice Day!




    Moses Paul

    Microsoft Office Live Support

    Sunday, February 8, 2009 8:14 PM


All replies

  • Hello Dan, I understand your frustration. Send an e-mail with One Care in the subject line to jrap107@msn.com and I will help you contact support.
    Sunday, February 8, 2009 9:31 PM
  • Cancelling a OneCare subscription is indeed quite a hassle. It requires a call to support. Your email support response indicates that you contact Office Live Support, which would not be the correct support area.

    This is how to reach support:

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    Some have reported that this number works for them:

    To cancel OneCare in the North America - 1-866-672-4551
     (not OneCare Support!)

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, February 9, 2009 2:57 PM