System Hanging at Startup

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  Hi Cheryl G,

   

  Would you:

  1) Navigate to the Windows/system32 folder

  2) Find the file "WgaLogon.dll"

  3) Rename that file to WgaLogon.dll.old

  4) Reboot and rerun the Stand-alone installer (downloaded from http://go.microsoft.com/fwlink/?linkid=69498)

   

  Tell me if this resolves your issue or not.

   

  Thank you,

  Darin Smith

  MGA Forum Program Manager

  --------------------------------------------------------

  All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

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  Friday, May 4, 2007 7:48 PM
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  Darin,

   

  No joy.

   

  My sister-in-law wrote the following response:

   

  After renaming the WgaLogon.dll file to WgaLogon.dll.old I rebooted the computer and ran the stand alone installer. (all of my virus protection and fire wall were off at this time).   It appeared nothing happened except that my copy of windows was validated.  After waiting a half hour in case something was installing in the background, I rebooted the computer, clicked on a user and got this error:

   

  (Green box with a red X)

  Limited Virtual memory

  Your system has no paging file, or the paging file is too small to fix the problem, go to system in control panel, click advanced tab and under performance click setting.  On the advanced tab, click change.  Click 'cutsom size' and then type an initial or maximum paging file size. 

  In the background I could see the computer was stuck on

  executing C:\WINDOWS\System32\WgaLogon.dll

   

  I clicked okay to clear the green box and the computer immediately loaded. 

   

  I followed the instructions for the limited virtual memory and accepted the defaults (made no changes) in custom size.  I rebooted again and did not receive the limited virtual memory warning, but the computer got stuck loading again at C:\WINDOWS\System32\WgaLogon.dll

   

   

   Diagnostic Report (1.7.0012.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Detailed Status: N/A
  Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
  Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
  Windows Product ID: 55277-OEM-2111907-00106
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 5.1.2600.2.00010300.2.0.hom
  ID: bff70b77-5b1f-4c71-9656-38e19cb7394d
  Is Admin: Yes
  AutoDial: No
  Registry: 0x0
  WGA Version: Registered, 1.7.36.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic:
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.18.1
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 100 Genuine
  OGA Version: Failed to retrieve file version. - 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-3178-80070002_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>bff70b77-5b1f-4c71-9656-38e19cb7394d</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>55277-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-3958095517-1987657003-3825228898</SID><SYSTEM><Manufacturer>HP Pavilion 04</Manufacturer><Model>P6402A-ABA 7966</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>3.05</Version><SMBIOSVersion major="2" minor="3"/><Date>20010828000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>05A93EE70184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>568AC995A5C32A8</Val><Hash>cq15kJW6gvYiLmBIIaHIojkwXzY=</Hash><Pid>54197-757-9958605-16343</Pid><PidType>1</PidType></Product><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>3D4B7AC55A593E2</Val><Hash>WD1tnwhMpbSFRYl8rMhkmOVUxhk=</Hash><Pid>55866-718-4573295-17917</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

   

  Any help would be very appreciated.

   

  Thank you!

   

  Sunday, May 6, 2007 6:58 AM
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  Hi Cheryl,

   

  That Limited Virtual memory warning concerns me. I'm not going to say that the System Hanging is not a WGA issue, but I do think that there may be issues larger then WGA that are causing WGA to hang your system.

  I would suggest creating a WGA Service Request at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 (WGA issues receive free support)

   

  Thank you,

  Darin Smith

  MGA Forum Program Manager

  --------------------------------------------------------
  All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

  --------------------------------------------------------

  Monday, May 7, 2007 11:28 PM