locked
System Hanging at Startup RRS feed

  • Question

  • I am trying to help my sister-in-law with her computer.

     

    According to Belarc the computer info is:

    HP Pavilion 04 P6402A-ABA 7966 70000TG101AMAZO

    Windows XP Home Edition Service Pack 2 (build 2600)

    1.70 gigahertz Intel Pentium 4

    Board: ASUSTeK Computer INC. P4B-LA REV 1.

    512 Megabytes Installed Memory

    c: (NTFS on drive 0)

    77.22 GB

    52.48 GB free

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
    Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
    Windows Product ID: 55277-OEM-2111907-00106
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: bff70b77-5b1f-4c71-9656-38e19cb7394d
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A
    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft
    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>bff70b77-5b1f-4c71-9656-38e19cb7394d</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>55277-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-3958095517-1987657003-3825228898</SID><SYSTEM><Manufacturer>HP Pavilion 04</Manufacturer><Model>P6402A-ABA 7966</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>3.05</Version><SMBIOSVersion major="2" minor="3"/><Date>20010828000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>05A93EE70184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>568AC995A5C32A8</Val><Hash>cq15kJW6gvYiLmBIIaHIojkwXzY=</Hash><Pid>54197-757-9958605-16343</Pid><PidType>1</PidType></Product><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>3D4B7AC55A593E2</Val><Hash>WD1tnwhMpbSFRYl8rMhkmOVUxhk=</Hash><Pid>55866-718-4573295-17917</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 
     
    I had her edit the Registry to add (verbosestatus REG_DWORD 0x00000001) so that we could see what was taking so long to run at startup.
     
    Her system hangs at C:/Windows/System32/WgaLogon.dll forever until she gives up and CTL-ALT-DELs.  I had her manually install WGA Notifications Update - just in case but that didn't help at all.  I timed it tonight, she gave up after 1 1/2 hours.
     
    Help!
     
     
    Friday, May 4, 2007 7:10 AM

Answers

  • Hi Cheryl G,

     

    Would you:

    1) Navigate to the Windows/system32 folder

    2) Find the file "WgaLogon.dll"

    3) Rename that file to WgaLogon.dll.old

    4) Reboot and rerun the Stand-alone installer (downloaded from http://go.microsoft.com/fwlink/?linkid=69498)

     

    Tell me if this resolves your issue or not.

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Friday, May 4, 2007 7:48 PM
  • Darin,

     

    No joy.

     

    My sister-in-law wrote the following response:

     

    After renaming the WgaLogon.dll file to WgaLogon.dll.old I rebooted the computer and ran the stand alone installer. (all of my virus protection and fire wall were off at this time).   It appeared nothing happened except that my copy of windows was validated.  After waiting a half hour in case something was installing in the background, I rebooted the computer, clicked on a user and got this error:
     
    (Green box with a red X)
    Limited Virtual memory
    Your system has no paging file, or the paging file is too small to fix the problem, go to system in control panel, click advanced tab and under performance click setting.  On the advanced tab, click change.  Click 'cutsom size' and then type an initial or maximum paging file size. 
    In the background I could see the computer was stuck on
    executing C:\WINDOWS\System32\WgaLogon.dll
     
    I clicked okay to clear the green box and the computer immediately loaded. 
     
    I followed the instructions for the limited virtual memory and accepted the defaults (made no changes) in custom size.  I rebooted again and did not receive the limited virtual memory warning, but the computer got stuck loading again at C:\WINDOWS\System32\WgaLogon.dll
     
     
     Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
    Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
    Windows Product ID: 55277-OEM-2111907-00106
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: bff70b77-5b1f-4c71-9656-38e19cb7394d
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A
    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft
    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>bff70b77-5b1f-4c71-9656-38e19cb7394d</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>55277-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-3958095517-1987657003-3825228898</SID><SYSTEM><Manufacturer>HP Pavilion 04</Manufacturer><Model>P6402A-ABA 7966</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>3.05</Version><SMBIOSVersion major="2" minor="3"/><Date>20010828000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>05A93EE70184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>568AC995A5C32A8</Val><Hash>cq15kJW6gvYiLmBIIaHIojkwXzY=</Hash><Pid>54197-757-9958605-16343</Pid><PidType>1</PidType></Product><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>3D4B7AC55A593E2</Val><Hash>WD1tnwhMpbSFRYl8rMhkmOVUxhk=</Hash><Pid>55866-718-4573295-17917</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 
     
    Any help would be very appreciated.
     
    Thank you!
     
    Sunday, May 6, 2007 6:58 AM
  • Hi Cheryl,

     

    That Limited Virtual memory warning concerns me. I'm not going to say that the System Hanging is not a WGA issue, but I do think that there may be issues larger then WGA that are causing WGA to hang your system.

    I would suggest creating a WGA Service Request at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 (WGA issues receive free support)

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Monday, May 7, 2007 11:28 PM

All replies

  • Hi Cheryl G,

     

    Would you:

    1) Navigate to the Windows/system32 folder

    2) Find the file "WgaLogon.dll"

    3) Rename that file to WgaLogon.dll.old

    4) Reboot and rerun the Stand-alone installer (downloaded from http://go.microsoft.com/fwlink/?linkid=69498)

     

    Tell me if this resolves your issue or not.

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Friday, May 4, 2007 7:48 PM
  • Darin,

     

    No joy.

     

    My sister-in-law wrote the following response:

     

    After renaming the WgaLogon.dll file to WgaLogon.dll.old I rebooted the computer and ran the stand alone installer. (all of my virus protection and fire wall were off at this time).   It appeared nothing happened except that my copy of windows was validated.  After waiting a half hour in case something was installing in the background, I rebooted the computer, clicked on a user and got this error:
     
    (Green box with a red X)
    Limited Virtual memory
    Your system has no paging file, or the paging file is too small to fix the problem, go to system in control panel, click advanced tab and under performance click setting.  On the advanced tab, click change.  Click 'cutsom size' and then type an initial or maximum paging file size. 
    In the background I could see the computer was stuck on
    executing C:\WINDOWS\System32\WgaLogon.dll
     
    I clicked okay to clear the green box and the computer immediately loaded. 
     
    I followed the instructions for the limited virtual memory and accepted the defaults (made no changes) in custom size.  I rebooted again and did not receive the limited virtual memory warning, but the computer got stuck loading again at C:\WINDOWS\System32\WgaLogon.dll
     
     
     Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
    Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
    Windows Product ID: 55277-OEM-2111907-00106
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: bff70b77-5b1f-4c71-9656-38e19cb7394d
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A
    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft
    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>bff70b77-5b1f-4c71-9656-38e19cb7394d</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>55277-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-3958095517-1987657003-3825228898</SID><SYSTEM><Manufacturer>HP Pavilion 04</Manufacturer><Model>P6402A-ABA 7966</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>3.05</Version><SMBIOSVersion major="2" minor="3"/><Date>20010828000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>05A93EE70184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>568AC995A5C32A8</Val><Hash>cq15kJW6gvYiLmBIIaHIojkwXzY=</Hash><Pid>54197-757-9958605-16343</Pid><PidType>1</PidType></Product><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>3D4B7AC55A593E2</Val><Hash>WD1tnwhMpbSFRYl8rMhkmOVUxhk=</Hash><Pid>55866-718-4573295-17917</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 
     
    Any help would be very appreciated.
     
    Thank you!
     
    Sunday, May 6, 2007 6:58 AM
  • Hi Cheryl,

     

    That Limited Virtual memory warning concerns me. I'm not going to say that the System Hanging is not a WGA issue, but I do think that there may be issues larger then WGA that are causing WGA to hang your system.

    I would suggest creating a WGA Service Request at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 (WGA issues receive free support)

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Monday, May 7, 2007 11:28 PM