locked
prepaid visa gift card RRS feed

  • Question

  • trying to renew subscription with prepaid visa gift card. form has name,address,phone#,ect as required fields. i have none of those. what is the way around this.
    Tuesday, September 8, 2009 6:46 AM

Answers

  • You can't use a prepaid card to renew your subscription or purchase a new one. Since it is a subscription product that automatically renews, charging the credit card on file, a gift card isn't valid. However, there should no longer be a charge for renewal. Since OneCare is at end of life, any subscription currently expiring should be getting a free extension as we await the release of Microsoft Security Essentials later this Fall. See the announcement at the top of the forum for details. If your subscription expires and does not automatically renew, contact support for help.
    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Tuesday, September 8, 2009 9:04 AM
    Moderator