I bought a laptop comp and thay installed windows live Onecare on it. Now I want to install it on my home pc and cant. I get to the spot to finish, I put in the product ID and it tells me I dont have to put it in, to go back to onecare screen and click activate. #1 there isnt a button that says activate #2 I have no idea what ID they used #3 when I try to get support its asking me for a 20 digit number and mine is a 25 digit product key number