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CRM 2013 - Exchange Server compatibility RRS feed

  • Question

  • Hello,

    I have been unable to find a solid answer for this.  Is CRM 2013 w/ UR 2 compatible with Exchange Server 2013 with SP 1?

    I am using this KB as reference, and it does not list ANY Exchange server compatibility under CRM 2013, which is obviously a mistake.

    http://support.microsoft.com/kb/2669061

    TIA,

    Ian

    Monday, April 28, 2014 8:03 PM

Answers

  • Hi Ian,

    Many thanks for your response. The reason I asked this was because server side synchronization has support matrix. We are supporting OnPremise CRM to OnPremise Exchange only at the moment. E-mail router covers Online-OnPremise scenario, which you may want to keep in mind.

    I understand that based on http://support.microsoft.com/kb/2669061 Exchange Server 2013  SP1 is not yet supported.  

    Following the below statement from http://technet.microsoft.com/en-us/library/hh699689(v=crm.6).aspx  Exchange SP1 is though supported "Unless specified otherwise, within the Microsoft Dynamics CRM 2013 Support Lifecycle policy, Microsoft Dynamics CRM applications support the latest version and service pack (SP) for all required components, such as Windows Server, SQL Server, Microsoft Office, Internet Explorer, and Exchange Server. However, to fully support the latest version of a required component you should apply the latest update for Microsoft Dynamics CRM."

    Normally we will also refer to the KB article as an official document to communicate information about supportability externally and use for our own reference. What you may want to try, is to raise your question directly through a comment on http://support.microsoft.com/kb/2669061 and reach out dev team who is managing the document. If you would like to  upgrade to Exchange SP1 in the meantime, I would recommend you to first test it in a nonproductive environment to ensure that you will not run into issues.

    Please let us know if this helps.

    Nina Peneva

    Support Engineer

    Microsoft Dynamics CRM

    Follow EMEA Microsoft Dynamics CRM Support on Twitter at https://twitter.com/MSDynCRMSupport

    • Marked as answer by Ian Silber Friday, August 8, 2014 2:33 PM
    Wednesday, May 28, 2014 10:14 AM

All replies

  • Yes., its a miss in that KB article!

    *Using the Microsoft Dynamics CRM 2013 Email Router with Exchange Server 2013 requires at least Microsoft Dynamics CRM 2013 Update Rollup 2.

    Refer: http://technet.microsoft.com/en-us/library/hh699689(v=crm.6).aspx


    If my response helps you in finding your answer then please click 'Mark as Answer' and 'Vote as Helpful'

    • Proposed as answer by Mamatha Swamy Monday, April 28, 2014 10:14 PM
    Monday, April 28, 2014 10:13 PM
  • What about Exchange Server 2013 SP1?
    Monday, April 28, 2014 10:17 PM
  • I haven't seen any "official" documentation stating the support for Exchange Server 2013 SP1 yet.  If I was in this situation, I would go ahead with the installation and then test the email-router functionality.

    If my response helps you in finding your answer then please click 'Mark as Answer' and 'Vote as Helpful'

    Monday, April 28, 2014 10:44 PM
  • HI Ian,

    thanks you for using Microsoft Forums and Communities. Just to clarify, are you looking for compatibility with Email Router or server side sync?

    Thanks in advance.

    Nina Peneva

    Support Engineer

    Microsoft Dynamics CRM

    Monday, May 5, 2014 3:15 PM
  • Either / Or
    Monday, May 5, 2014 3:17 PM
  • Hi Ian,

    Many thanks for your response. The reason I asked this was because server side synchronization has support matrix. We are supporting OnPremise CRM to OnPremise Exchange only at the moment. E-mail router covers Online-OnPremise scenario, which you may want to keep in mind.

    I understand that based on http://support.microsoft.com/kb/2669061 Exchange Server 2013  SP1 is not yet supported.  

    Following the below statement from http://technet.microsoft.com/en-us/library/hh699689(v=crm.6).aspx  Exchange SP1 is though supported "Unless specified otherwise, within the Microsoft Dynamics CRM 2013 Support Lifecycle policy, Microsoft Dynamics CRM applications support the latest version and service pack (SP) for all required components, such as Windows Server, SQL Server, Microsoft Office, Internet Explorer, and Exchange Server. However, to fully support the latest version of a required component you should apply the latest update for Microsoft Dynamics CRM."

    Normally we will also refer to the KB article as an official document to communicate information about supportability externally and use for our own reference. What you may want to try, is to raise your question directly through a comment on http://support.microsoft.com/kb/2669061 and reach out dev team who is managing the document. If you would like to  upgrade to Exchange SP1 in the meantime, I would recommend you to first test it in a nonproductive environment to ensure that you will not run into issues.

    Please let us know if this helps.

    Nina Peneva

    Support Engineer

    Microsoft Dynamics CRM

    Follow EMEA Microsoft Dynamics CRM Support on Twitter at https://twitter.com/MSDynCRMSupport

    • Marked as answer by Ian Silber Friday, August 8, 2014 2:33 PM
    Wednesday, May 28, 2014 10:14 AM