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    Hello,

     

    I have a Windows 7 computer built from an image that we use in our office.  All other PCs are fine, but this one will prompt every now and then saying it's not genuine.  I can run the activate windows from the start menu and it activates just fine.  But if I visit the online activation site (http://www.microsoft.com/genuine/validate/) it says files are missing or have been changed.  I ran the diagnostic tool with the following results.  I plan on running the sfc /scannow tool to see if it corrects it, but any other suggestions or ideas on how this happened?

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-*****-*****-QG3H9
    Windows Product Key Hash: n/Q/x17fcOby4TtLq/pkodDK5Hs=
    Windows Product ID: 55041-001-4557223-86235
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {9DA50D0E-ED84-4C96-B579-EC532169BA27}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9DA50D0E-ED84-4C96-B579-EC532169BA27}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-001-4557223-86235</PID><PIDType>6</PIDType><SID>S-1-5-21-1616609596-1091069125-15216759</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 380                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="5"/><Date>20101206000000.000000+000</Date></BIOS><HWID>C0BA3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>5412E3ABA728502</Val><Hash>LoQrh1aB33aVP+AQhXJIFcLNaQM=</Hash><Pid>73931-641-9316187-57397</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-001-455722-03-1033-7600.0000-2362011
    Installation ID: 017921015434783560902566493726813641989550963981349214
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: QG3H9
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 8/24/2011 1:36:42 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: LgAAAAEAAwABAAEAAAABAAAAAQABAAEAeqjM+UJhqnbK5z52JixK37K0mmNGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B10K  
      FACP   DELL    B10K  
      HPET   DELL    B10K  
      BOOT   DELL    B10K  
      MCFG   DELL    B10K  
      SSDT   DELL  st_ex
      TCPA   DELL    B10K  
      ____   DELL    B10K  
      SLIC   DELL    B10K  
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex

     

     

    Wednesday, August 24, 2011 7:08 PM

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    "ChildInt" wrote in message news:159ff924-63f6-4d1c-ba09-5d33a71b2ddf...
    I downloaded that and it installed a patch.  Was there something else that tool is supposed to do?
     
     
    CheckSUR? – if you read the article I linked to, it produces a report in the CBS folder – feel free to email it to me at ngsATcrashfixpcDOTcoDOTuk (make the obvious changes) or put it up on your SkyDrive and post the link.
     
    Basically, it checks a lot of settings and files in the OS, and fixes those things it knows how to fix – unfortunately it’s not all-knowing, but it does get updated every so often (at least as I understand it), so it gets better over time.
     
    Please post another MGADiag report – it may show some difference.
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, August 31, 2011 8:21 PM
    Thursday, August 25, 2011 10:05 PM
    Moderator

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    It appears you have installed a "Volume License" version of Windows 7 Professional.  The only product key that will work with this version is a Volume License product key.  So the question is, are you typing in a genuine Volume License product key or are you attempting to type in a Retail or OEM Windows 7 product key?
    Carey Frisch
    Wednesday, August 24, 2011 10:02 PM
    Moderator
  • Question
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    "ChildInt" wrote in message news:f6c470d2-ec53-4441-bf77-bd011a95303d...

    Hello,

     

    I have a Windows 7 computer built from an image that we use in our office.  All other PCs are fine, but this one will prompt every now and then saying it's not genuine.  I can run the activate windows from the start menu and it activates just fine.  But if I visit the online activation site (http://www.microsoft.com/genuine/validate/) it says files are missing or have been changed.  I ran the diagnostic tool with the following results.  I plan on running the sfc /scannow tool to see if it corrects it, but any other suggestions or ideas on how this happened?

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-*****-*****-QG3H9
    Windows Product Key Hash: n/Q/x17fcOby4TtLq/pkodDK5Hs=
    Windows Product ID: 55041-001-4557223-86235
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys

     

     

    Since you are using an MAK license, I suggest that you contact your System Administrator for assistance – there’s likely to be very little that we can do in the forums.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 24, 2011 10:20 PM
    Moderator
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    Since you are using an MAK license, I suggest that you contact your System Administrator for assistance – there’s likely to be very little that we can do in the forums.
     


    I am the system admin, that's why I'm here.  :-)

     

    As for the Volume license key, it should be part of the image.  But just to make sure, I went through the process of changing the key and inputed my volume license key.  No change.

     

    The SFC program also did not fix the issue.  I could retry running the diagnostics again though see if changed anything.

    Thursday, August 25, 2011 12:21 PM
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    "ChildInt" wrote in message news:98614b8a-93ef-4e77-8f80-9a90d535ac0a...
    Since you are using an MAK license, I suggest that you contact your System Administrator for assistance – there’s likely to be very little that we can do in the forums.
     


    I am the system admin, that's why I'm here.  :-)

     

    As for the Volume license key, it should be part of the image.  But just to make sure, I went through the process of changing the key and inputed my volume license key.  No change.

     

    The SFC program also did not fix the issue.  I could retry running the diagnostics again though see if changed anything.

    The set of errors in this case are a familiar one – which we haven’t been able to sort in the forums. I suggest that you see if you can use your volume licensing contacts to assist, or use WGA Support.
    (just for interest, what AV is in use?)
     
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 25, 2011 12:35 PM
    Moderator
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    As one can tell by your MGA Report, you have significant system file corruption that would require a reinstallation of the Windows 7 operating sytem:

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppobjs.dll

    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\sppwinob.dll

    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Carey Frisch
    Thursday, August 25, 2011 12:44 PM
    Moderator
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    There isn't a simple fix other than reinstalling? I find it hard to believe there are all these "corrupt" files on a machine only a couple months old that runs great other than this problem.

    Is it possible there is a simpler program, like WGA looking for the wrong file versions, like Pre SP1 vs SP1?

    Just for giggles, I looked at some files in question on a Win 7 machine that validates just fine and compared them to the computer in question. They are clearly older versions. Do I maybe need to reinstall SP1?

    ?

     

     


    Thursday, August 25, 2011 6:01 PM
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    "ChildInt" wrote in message news:5c7aac42-c192-429b-89c1-8f53bbc27d9c...

    There isn't a simple fix other than reinstalling? I find it hard to believe there are all these "corrupt" files on a machine only a couple months old that runs great other than this problem.

    Is it possible there is a simpler program, like WGA looking for the wrong file versions, like Pre SP1 vs SP1?

    Just for giggles, I looked at some files in question on a Win 7 machine that validates just fine and compared them to the computer in question. They are clearly older versions. Do I maybe need to reinstall SP1?

     

    According to the  report, SP1 isn’t installed at all – certainly it’s worth a shot installing it, but don’t hold your breath.
    One other thing that may be worth a try first is the CheckSUR tool - http://support.microsoft.com/kb/947821
     
     
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 25, 2011 6:18 PM
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    I just noticed that as well.  I'm installing SP1 tonight.
    Thursday, August 25, 2011 7:03 PM
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    I downloaded that and it installed a patch.  Was there something else that tool is supposed to do?
    Thursday, August 25, 2011 9:54 PM
  • Question
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    "ChildInt" wrote in message news:159ff924-63f6-4d1c-ba09-5d33a71b2ddf...
    I downloaded that and it installed a patch.  Was there something else that tool is supposed to do?
     
     
    CheckSUR? – if you read the article I linked to, it produces a report in the CBS folder – feel free to email it to me at ngsATcrashfixpcDOTcoDOTuk (make the obvious changes) or put it up on your SkyDrive and post the link.
     
    Basically, it checks a lot of settings and files in the OS, and fixes those things it knows how to fix – unfortunately it’s not all-knowing, but it does get updated every so often (at least as I understand it), so it gets better over time.
     
    Please post another MGADiag report – it may show some difference.
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, August 31, 2011 8:21 PM
    Thursday, August 25, 2011 10:05 PM
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    No reply from the Original Poster.

    Issue is assumed to be resolved.

    Darin MS
    Wednesday, August 31, 2011 8:21 PM