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mgadiag "product id" valid but not a match? RRS feed

  • Question

  • I've been investigating why my Vista Ultimate feels the need to inform me that it is not genuine every few days, or re-activate, after it determines it is truly valid.

    I posted in "feedback and comments" that after being valid and then invalid,

    A Reboot Helped Restore Validity,

    but

    sometimes re-initiated activation.

    That post is no longer available,

    but some new information has come to light:

    *The product ID (the number that starts with 89587-447) from both  The "My Computer-properties" and

    reg query "hklm\software\microsoft\windows nt\currentversion" /v ProductID

    is different from the product ID displayed in the

    "Microsoft Genuine Advantage Diagnostic Tool 1.7.0012.0".

    The last group of five digits in the number string starting with 89587-447-etc, do not match.

     

    Question: Is this normal?

     

    I called over month ago to request re-activation after a major hardware change, and recieved a serial number to activate.

     

    Wednesday, June 13, 2007 12:07 PM

Answers

  • Well, peepers, it seems something from windows update drives my 64-bit computer totally erratic. Yesterday I got into an endless validation/activation loop (not genuine after every reboot, but then genuine and activated (and genuine, and activated). Skipping a few hours into the saga,

    The 64 bit version of Windows explorer stopped working (you could enter a search from the search bar but not in the google page itself), and the administrative tools-services would bring up a mysterious "internet explorer script error" with blank error codes. Windows mail wouldn't let me write anything in the main body of the email, only the subject and address.

    Right this second I'm working perfectly from a restored backup from around 5 days ago. lets see how long that lasts. No more windows update, no more windows defender.

       No comments here, just a hopefully helpful hint.

    Thursday, June 21, 2007 5:10 PM

All replies

  • The PID should be the same in both.  I hate to ask you to do this, but would you try phone activating again and then revalidating?

     

    You can get started with phone activation by typing "slui 4" in the Start Search field in the Start Menu and pressing Enter.  Please speak with a support agent if you're given the option.

     

    Once you've done that successfully, validate again by clicking "Validate Windows" here: www.microsoft.com/genuine

     

    Please post the error code you get (if any) when you validate. The error code will be gray and in brackets at the end of the message on the page that says validation failed.  (It'll look something like this:  [0xC004C000]).

     

    Thank you!

    Thursday, June 14, 2007 9:59 PM
  • You've hit on the underlying problem, and that is:

    I do not know if revalidating and/or calling to activate repeatedly will eventually trigger an alarm somewhere that my activations and validations have reached a limit, and further security measures are warranted.

       In answer to your excellent reply however, I reinstalled by the "Upgrade" option, Using the original Product Key, activated, and then proceeded to check every driver and run every application that I could think of, and search my memory for anything I might have done (before) to activate the WGA notification.

    1. All drivers are current except the Nvidia chipset drivers have reverted to the RTM originals. No change or update is needed so I'll stick with them.

    2. All aplications thankfully (Especially "Perfectdisk" defragmenter) work perfectly. Games run well.

    3. Having 4096MB had no effect on the upgrade installation, despite what I've read (maybe it would for a clean install?)

     Trying to remember, then, what I have done (before) that may have had an effect:

    I reset my BIOS several times.

    I updated several drivers, including network, sound and chipset

    I changed my "sleep" (S1,S3, back to S1)

    I changed my firewall settings to try to make the system more secure.

    For now numerous reboots and powerdowns haven't triggered a "genuine" notification, ***Although one did pop up during the upgrade(!)

    I cannot see the internal counter (can I?) that says too many changes have been made and I would need to reactivate, so for now

    I firmly resolve

    with the help of this forum

    to change no more than I have to,

    and to avoid the occasion/opportunity  to  use any programs you might not approve of.

     

    PS I still have an MGA product ID that differs from the "My computer properties" product ID, but both are different than the ones I had when I first wrote.

    Friday, June 15, 2007 11:34 PM
  • If you post the results of the MGA diagnostics tool (http://go.microsoft.com/fwlink/?linkid=52012) I can tell you what the reactivation policy is for your key.  Thanks!
    Tuesday, June 19, 2007 6:20 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    </GenuineResults> 

     

    Tuesday, June 19, 2007 11:33 PM
  • It looks like your key's policy states you should be able to reactivate 3 more times.  After that you'll have to go through phone activation.  Is that information helpful?
    Wednesday, June 20, 2007 8:14 PM
  • Today:

     

    Failed to collect hardware information. hr=0x80070005

    Log Name:      Application
    Source:        Microsoft-Windows-Security-Licensing-SLC
    Date:          6/20/2007 4:09:09 PM
    Event ID:      1063
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:     
    Description:
    Failed to collect hardware information. hr=0x80070005

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Security-Licensing-SLC" Guid="{1FD7C1D2-D037-4620-8D29-B2C7E5FCC13A}" EventSourceName="Software Licensing Service" />
        <EventID Qualifiers="49152">1063</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2007-06-20T23:09:09.000Z" />
        <EventRecordID>48722</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer></Computer>
        <Security />
      </System>
      <EventData>
        <Data>hr=0x80070005</Data>
      </EventData>
    </Event>

    and

    The result of Windows Right consumption is: hr=0xC004F013

    Log Name:      Application
    Source:        Microsoft-Windows-Security-Licensing-SLC
    Date:          6/20/2007 4:09:09 PM
    Event ID:      1005
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:     
    Description:
    The result of Windows Right consumption is: hr=0xC004F013

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Security-Licensing-SLC" Guid="{1FD7C1D2-D037-4620-8D29-B2C7E5FCC13A}" EventSourceName="Software Licensing Service" />
        <EventID Qualifiers="16384">1005</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2007-06-20T23:09:09.000Z" />
        <EventRecordID>48724</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer></Computer>
        <Security />
      </System>
      <EventData>
        <Data>hr=0xC004F013</Data>
      </EventData>
    </Event>

    "not genuine etc" box

    Reboot then:

     

    Log Name:      Application
    Source:        Microsoft-Windows-Security-Licensing-SLC
    Date:          6/20/2007 4:12:26 PM
    Event ID:      1005
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:  
    Description:
    The result of Windows Right consumption is: hr=0x0

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Security-Licensing-SLC" Guid="{1FD7C1D2-D037-4620-8D29-B2C7E5FCC13A}" EventSourceName="Software Licensing Service" />
        <EventID Qualifiers="16384">1005</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2007-06-20T23:12:26.000Z" />
        <EventRecordID>48748</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer></Computer>
        <Security />
      </System>
      <EventData>
        <Data>hr=0x0</Data>
      </EventData>
    </Event>

     

    ------------

    before the warning: changed default speaker device twice.

    Troubleshot disappearing Keyboard +mouse in USB (unplugged, replugged)

    Changed "HID compliant consumer control device"(??? microsoft keyboard) to allow it to wake the computer.

    looked at services, changed wlan to manual (no wlan here).

     

    -----

    Ok bottom line, SLC attempts to look at my hardware and gets an "access denied", which really p.o's the WGA, and on a reboot it sees everything normal again(?)

    or something....I don't speak or understand "microsoft" lingo much.

    Thursday, June 21, 2007 12:02 AM
  • Well, peepers, it seems something from windows update drives my 64-bit computer totally erratic. Yesterday I got into an endless validation/activation loop (not genuine after every reboot, but then genuine and activated (and genuine, and activated). Skipping a few hours into the saga,

    The 64 bit version of Windows explorer stopped working (you could enter a search from the search bar but not in the google page itself), and the administrative tools-services would bring up a mysterious "internet explorer script error" with blank error codes. Windows mail wouldn't let me write anything in the main body of the email, only the subject and address.

    Right this second I'm working perfectly from a restored backup from around 5 days ago. lets see how long that lasts. No more windows update, no more windows defender.

       No comments here, just a hopefully helpful hint.

    Thursday, June 21, 2007 5:10 PM
  • 12 or so days later, no problems (No validation/activation/Genuine requests) after installing several drivers, a couple biggie hardware things and some windows Updates.

    My original fuzzy guess that installing a particular optional hardware update from Microsoft might have triggered a validation request, may have been correct after all,

     

    but    .

     

     

    PS

     a question, assuming someone who knows is reading this:

    If a person submits an MGADiag report and someone at Microsoft goes into the database to inquire about the product ID/key, does their system temporarily lock the key? It would have explained the 15 or so validation requests very soon after I submitted my report.

     

     

     

    This message could be a "poke the sleeping dragon" test or maybe I haven't waited long enough.

     

    ???

     

    Wednesday, July 4, 2007 3:42 PM

  • Can you help me to gain a validation key to enable me to activate Windows Vist Home premium product?

    I have been told that with the following diagnostic information you can help me?

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {AD266396-1CC6-4C19-80F0-2B713ADEDA80}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AD266396-1CC6-4C19-80F0-2B713ADEDA80}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1550245931-1028218453-2684099934</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.16</Version><SMBIOSVersion major="2" minor="4"/><Date>20070413000000.000000+000</Date></BIOS><HWID>39313507018400EE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>727EBC7CC5FC5A2</Val><Hash>0YOQOixNaaoWzKmXVYnHPVA+6Wk=</Hash><Pid>73931-721-3698405-57791</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    Regards,

    Matt.
    Saturday, January 5, 2008 4:14 PM