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Just Purchased Microsoft Office 2007 Online But Error Message Still Shows Up RRS feed

  • Question

  • Today I got the "Your Office Is Not Genuine" message and so I immediately BOUGHT a genuine version of Office for small businesses TODAY at a cost of over HKD 2000.  After installing and activating, when I open an Office program te message still pops up.  How do I resolve this?

    *I did not UNINSTALL my previous Microsoft Office because I was afraid to lose my EMAILS and CONTACTS.  Could this have been the reason?

    What can I do now??

    Best Regards,
    Suraj N
    Monday, March 9, 2009 7:06 AM

Answers

  • Suraj60,


    Thank you for visiting the Office Genuine Forum :-). Please run the MGA Diagnostic Tool and provide us with the results as Dan requests in his post. Unfortunately though you will still receive a non-genuine messaging until you physically remove that version from your computer. First I would create a PST file. I am not sure what version of Office you previously had installed. Please visit knowledge based "KB" article "How to create a .pst file in Outlook 2003" located here:  http://support.microsoft.com/default.aspx?SCID=kb;en-us;829971 . Should you have had a different version of Office please visit the Microsoft Office Discussion Groups located here:

    http://www.microsoft.com/office/community/en-us/default.mspx?d=1  http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.office.misc&lang=en&cr=US and post how to create a PST file for that respective version. This will allow you to create sub-folders and basically zip it to a file on your system. Then you will have to follow the instructions as how to map a PST file. 

    After you feel comfortable with backing up your email please uninstall all versions of Office totally and restart your computer. Next install the new Office and run the MGA Diag again and post us your results.



    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 12, 2009 5:48 PM
    Monday, March 9, 2009 11:54 PM

All replies

  • Suraj60,

    http://social.microsoft.com/Forums/en-US/genuineoffice/thread/8d640c5d-bb4b-4fcf-88d5-42355ed957ae
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 9, 2009 4:21 PM
  • Suraj60,


    Thank you for visiting the Office Genuine Forum :-). Please run the MGA Diagnostic Tool and provide us with the results as Dan requests in his post. Unfortunately though you will still receive a non-genuine messaging until you physically remove that version from your computer. First I would create a PST file. I am not sure what version of Office you previously had installed. Please visit knowledge based "KB" article "How to create a .pst file in Outlook 2003" located here:  http://support.microsoft.com/default.aspx?SCID=kb;en-us;829971 . Should you have had a different version of Office please visit the Microsoft Office Discussion Groups located here:

    http://www.microsoft.com/office/community/en-us/default.mspx?d=1  http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.office.misc&lang=en&cr=US and post how to create a PST file for that respective version. This will allow you to create sub-folders and basically zip it to a file on your system. Then you will have to follow the instructions as how to map a PST file. 

    After you feel comfortable with backing up your email please uninstall all versions of Office totally and restart your computer. Next install the new Office and run the MGA Diag again and post us your results.



    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 12, 2009 5:48 PM
    Monday, March 9, 2009 11:54 PM