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  • Question

  • So, I typed in my product key for my Windows Vista Basic Home Edition and the program keeps responding that my product key is incorrect. I know that I am typing in the correct produvt key because I am taking it right off the the side of my computer. Clearly, I need help. Could someone please tell me what I am doing wrong or what the problem is? Thanx!

    Wednesday, August 22, 2007 12:11 AM

Answers

  • Fate,

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you

     

    Stephen Holm, MS

    Wednesday, August 22, 2007 11:33 PM

All replies

  • Why are you typing in the product key?

     

    Wednesday, August 22, 2007 2:26 AM
    Moderator
  • Fate,

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you

     

    Stephen Holm, MS

    Wednesday, August 22, 2007 11:33 PM