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Redeem ? RRS feed

  • Question

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    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-2D3Y6-4R4Y2-BTFJB
    Windows Product Key Hash: 3AOZt3Oa1d/+8MChywIStvZu0u8=
    Windows Product ID: 89578-OEM-7318916-71508
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {672AE56F-5D49-4E82-8232-771F10D78AEA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{672AE56F-5D49-4E82-8232-771F10D78AEA}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BTFJB</PKey><PID>89578-OEM-7318916-71508</PID><PIDType>3</PIDType><SID>S-1-5-21-2644034876-2086186916-218299184</SID><SYSTEM><Manufacturer>-</Manufacturer><Model>N/A                                            </Model></SYSTEM><BIOS><Manufacturer>COMPAL          </Manufacturer><Version>1.12</Version><SMBIOSVersion major="2" minor="4"/><Date>20070829000000.000000+000</Date></BIOS><HWID>1C323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SA Western Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Compal</OEMID><OEMTableID>CRESTLNE</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Thursday, December 13, 2007 10:41 PM

Answers

  • Not in US:

    Dear Abe Diaz,

    Thank you for your interest in the Buy Local program. This program is only available for those within the US.  Are you located in the US? From whom did you purchase your machine?

    Thank you,
    Beth

    Friday, December 14, 2007 12:39 AM
  • yes i bought it and picked it up from cyberpowerpc in CA. (but i am presently on business trip outside US). But Vista and everything was bought and registered in CA. Why is this relevant?

    Friday, December 14, 2007 12:55 AM
  • Dear Abe Diaz,

    Thank you for your reply. The Buy Local program offer is only eligible for redemption in the US. You need to be using your PC in the US in order to redeem. Please try to redeem once you have returned to the US.

    Thanks,

    Beth

    Friday, December 14, 2007 1:02 AM

All replies

  • Not in US:

    Dear Abe Diaz,

    Thank you for your interest in the Buy Local program. This program is only available for those within the US.  Are you located in the US? From whom did you purchase your machine?

    Thank you,
    Beth

    Friday, December 14, 2007 12:39 AM
  • yes i bought it and picked it up from cyberpowerpc in CA. (but i am presently on business trip outside US). But Vista and everything was bought and registered in CA. Why is this relevant?

    Friday, December 14, 2007 12:55 AM
  • Dear Abe Diaz,

    Thank you for your reply. The Buy Local program offer is only eligible for redemption in the US. You need to be using your PC in the US in order to redeem. Please try to redeem once you have returned to the US.

    Thanks,

    Beth

    Friday, December 14, 2007 1:02 AM
  • i will then in january is there anything i can do then until that day? to get things running? for the redeem process?

    Friday, December 14, 2007 1:05 AM
  • Hi Abe,

    We are going to need to talk with you about your specific issue, but it would be cumbersome to do so over the Forum. Please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. We will then contact you directly.

    Thank you,
    Beth

    Friday, December 14, 2007 5:44 PM