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Win 7 Pro Anytime Upgrade on Dell 1743 studio laptop now says it "... is not genuine." How do I get back to a valid, confirmed copy?

Question
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Win 7 Pro Anytime Upgrade on Dell 1743 studio laptop now says it "... is not genuine."
I have a Dell 1743 laptop which came with Win 7 Home, which I activated. I bought the Windows Anytime Upgrade to Win 7 Pro at the same time and upgraded the next day (under a year ago). I have at times had to validate Win 7 Pro with successful validation each time. Three days ago (7/31/2011) I tried to download and install Service Pack 1, which failed. The background screen turned black and I was directed to validate... The diagnostic report from the next day (8/01/2011) follows. Now I have in the lower right corner display, "Windows 7 Build 7600 This copy of Windows is not genuine" and can neither activate nor validate it. The PID is apparently outdated and nothing seems to work. I did a restore to the last date (7/27/2011) before failing the SP1 install. The background screen (mine) returned and was there through a few attempts to validate, but the attempts all failed and now the background screen is again black. I'm afraid to continue with any more of the suggestions I've read here ecause things seem to get worse with each try.I have noted that some legitimate genuine users have suffered from this malady more than once. By the number of people reporting this "Not Geniune" problem, I'm wondering if Microsoft might be culpable for our troubles. At a minimum it doesn't speak well for Microsoft's validation process.
How is it fixed? And, how can it be prevented in the future?
Diagnostic Report 20110801Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50Cached Validation Code: N/A, hr = 0x80070424
Windows Product Key: *****-*****-KCBKQ-4X7K2-GXMYT
Windows Product Key Hash: Wf/iZFUxBfaaok8NzqBz+sy/6Ow=
Windows Product ID: 00371-618-3876812-85144
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {33BFD368-7B0D-4939-ADD8-B051636F5976}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110408-1633
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{33BFD368-7B0D-4939-ADD8-B051636F5976}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GXMYT</PKey><PID>00371-618-3876812-85144</PID><PIDType>5</PIDType><SID>S-1-5-21-3566443801-2919172471-164402490</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1747</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="6"/><Date>20110331000000.000000+000</Date></BIOS><HWID>14B83607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CL09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>83770C147C39586</Val><Hash>HujjXRyTgOYjf4RCWfGtC0B0HlY=</Hash><Pid>89409-707-1230233-65955</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
Error: 0x80070424Windows Activation Technologies-->
HrOffline: 0x80070424
HrOnline: 0x00000000
HealthStatus: N/A
Event Time Stamp: 8:2:2011 16:14
WAT Activex: Registered
WAT Admin Service: Not Registered - 0x80070424HWID Data-->
HWID Hash Current: NgAAAAEAAgABAAEAAQACAAAABAABAAEAona8YsYnAjqIgrACXuUSl5qI4DUClzRJTAHaLHZWOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
OSFR DELL DELL
SLIC DELL CL09
SSDT PmRef CpuPmTuesday, August 16, 2011 2:03 AM
Answers
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"N1Ed" wrote in message news:f7021a8b-cb0d-4a6a-a02e-8a75908c51c5...
Win 7 Pro Anytime Upgrade on Dell 1743 studio laptop now says it "... is not genuine."
I have a Dell 1743 laptop which came with Win 7 Home, which I activated. I bought the Windows Anytime Upgrade to Win 7 Pro at the same time and upgraded the next day (under a year ago). I have at times had to validate Win 7 Pro with successful validation each time. Three days ago (7/31/2011) I tried to download and install Service Pack 1, which failed. The background screen turned black and I was directed to validate... The diagnostic report from the next day (8/01/2011) follows. Now I have in the lower right corner display, "Windows 7 Build 7600 This copy of Windows is not genuine" and can neither activate nor validate it. The PID is apparently outdated and nothing seems to work. I did a restore to the last date (7/27/2011) before failing the SP1 install. The background screen (mine) returned and was there through a few attempts to validate, but the attempts all failed and now the background screen is again black. I'm afraid to continue with any more of the suggestions I've read here ecause things seem to get worse with each try.I have noted that some legitimate genuine users have suffered from this malady more than once. By the number of people reporting this "Not Geniune" problem, I'm wondering if Microsoft might be culpable for our troubles. At a minimum it doesn't speak well for Microsoft's validation process.
How is it fixed? And, how can it be prevented in the future?
Diagnostic Report 20110801Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50Cached Validation Code: N/A, hr = 0x80070424
Windows Product Key: *****-*****-KCBKQ-4X7K2-GXMYT
Windows Product Key Hash: Wf/iZFUxBfaaok8NzqBz+sy/6Ow=
Windows Product ID: 00371-618-3876812-85144
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
Error: 0x80070424It looks like you’ve been using a registry cleaner (Advanced System Care?)This is easy enough to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards.Highlight ALL the text in bold - select Copy
sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= "" sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD) sc sidtype sppsvc UNRESTRICTED
Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get oneRight-click on the C:\ icon (top left of the window) and select Edit... >Paste
You should get Success responses after each line of code (you may need to hit the Enter key to complete the last line)
when complete, reboot.
Once you've rebooted, check to see if the Service has started - if so, then check that the Volume Shadow Copy Service is also present, and starts on request.
Post back with a new MGADiag report, and the resultss of the above.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Tuesday, August 16, 2011 7:28 PM
- Marked as answer by Darin Smith MS Friday, August 19, 2011 9:55 PM
Tuesday, August 16, 2011 9:50 AMModerator
All replies
-
"N1Ed" wrote in message news:f7021a8b-cb0d-4a6a-a02e-8a75908c51c5...
Win 7 Pro Anytime Upgrade on Dell 1743 studio laptop now says it "... is not genuine."
I have a Dell 1743 laptop which came with Win 7 Home, which I activated. I bought the Windows Anytime Upgrade to Win 7 Pro at the same time and upgraded the next day (under a year ago). I have at times had to validate Win 7 Pro with successful validation each time. Three days ago (7/31/2011) I tried to download and install Service Pack 1, which failed. The background screen turned black and I was directed to validate... The diagnostic report from the next day (8/01/2011) follows. Now I have in the lower right corner display, "Windows 7 Build 7600 This copy of Windows is not genuine" and can neither activate nor validate it. The PID is apparently outdated and nothing seems to work. I did a restore to the last date (7/27/2011) before failing the SP1 install. The background screen (mine) returned and was there through a few attempts to validate, but the attempts all failed and now the background screen is again black. I'm afraid to continue with any more of the suggestions I've read here ecause things seem to get worse with each try.I have noted that some legitimate genuine users have suffered from this malady more than once. By the number of people reporting this "Not Geniune" problem, I'm wondering if Microsoft might be culpable for our troubles. At a minimum it doesn't speak well for Microsoft's validation process.
How is it fixed? And, how can it be prevented in the future?
Diagnostic Report 20110801Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50Cached Validation Code: N/A, hr = 0x80070424
Windows Product Key: *****-*****-KCBKQ-4X7K2-GXMYT
Windows Product Key Hash: Wf/iZFUxBfaaok8NzqBz+sy/6Ow=
Windows Product ID: 00371-618-3876812-85144
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
Error: 0x80070424It looks like you’ve been using a registry cleaner (Advanced System Care?)This is easy enough to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards.Highlight ALL the text in bold - select Copy
sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= "" sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD) sc sidtype sppsvc UNRESTRICTED
Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get oneRight-click on the C:\ icon (top left of the window) and select Edit... >Paste
You should get Success responses after each line of code (you may need to hit the Enter key to complete the last line)
when complete, reboot.
Once you've rebooted, check to see if the Service has started - if so, then check that the Volume Shadow Copy Service is also present, and starts on request.
Post back with a new MGADiag report, and the resultss of the above.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Tuesday, August 16, 2011 7:28 PM
- Marked as answer by Darin Smith MS Friday, August 19, 2011 9:55 PM
Tuesday, August 16, 2011 9:50 AMModerator -
No reply from the Original Poster.
Issue is assumed to be resolved.
Darin MSFriday, August 19, 2011 9:56 PM