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Win 7 Pro Anytime Upgrade on Dell 1743 studio laptop now says it "... is not genuine." How do I get back to a valid, confirmed copy? RRS feed

  • Question

  • Win 7 Pro Anytime Upgrade on Dell 1743 studio laptop now says it "... is not genuine."

    I have a Dell 1743 laptop which came with Win 7 Home, which I activated. I bought the Windows Anytime Upgrade to Win 7 Pro at the same time and upgraded the next day (under a year ago). I have at times had to validate Win 7 Pro with successful validation each time. Three days ago (7/31/2011) I tried to download and install Service Pack 1, which failed. The background screen turned black and I was directed to validate... The diagnostic report from the next day (8/01/2011) follows. Now I have in the lower right corner display, "Windows 7 Build 7600 This copy of Windows is not genuine" and can neither activate nor validate it. The PID is apparently outdated and nothing seems to work. I did a restore to the last date (7/27/2011) before failing the SP1 install. The background screen (mine) returned and was there through a few attempts to validate, but the attempts all failed and now the background screen is again black. I'm afraid to continue with any more of the suggestions I've read here ecause things seem to get worse with each try.

    I have noted that some legitimate genuine users have suffered from this malady more than once. By the number of people reporting this "Not Geniune" problem, I'm wondering if Microsoft might be culpable for our troubles. At a minimum it doesn't speak well for Microsoft's validation process.

    How is it fixed? And, how can it be prevented in the future?

    Diagnostic Report 20110801
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-KCBKQ-4X7K2-GXMYT
    Windows Product Key Hash: Wf/iZFUxBfaaok8NzqBz+sy/6Ow=
    Windows Product ID: 00371-618-3876812-85144
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {33BFD368-7B0D-4939-ADD8-B051636F5976}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{33BFD368-7B0D-4939-ADD8-B051636F5976}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GXMYT</PKey><PID>00371-618-3876812-85144</PID><PIDType>5</PIDType><SID>S-1-5-21-3566443801-2919172471-164402490</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1747</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="6"/><Date>20110331000000.000000+000</Date></BIOS><HWID>14B83607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CL09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>83770C147C39586</Val><Hash>HujjXRyTgOYjf4RCWfGtC0B0HlY=</Hash><Pid>89409-707-1230233-65955</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424
    Windows Activation Technologies-->
    HrOffline: 0x80070424
    HrOnline: 0x00000000
    HealthStatus: N/A
    Event Time Stamp: 8:2:2011 16:14
    WAT Activex: Registered
    WAT Admin Service: Not Registered - 0x80070424
    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAEAAQACAAAABAABAAEAona8YsYnAjqIgrACXuUSl5qI4DUClzRJTAHaLHZW
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC PTLTD APIC
    FACP INTEL CRESTLNE
    HPET INTEL CRESTLNE
    BOOT PTLTD $SBFTBL$
    MCFG INTEL CRESTLNE
    OSFR DELL DELL
    SLIC DELL CL09
    SSDT PmRef CpuPm
    Tuesday, August 16, 2011 2:03 AM

Answers

  • "N1Ed" wrote in message news:f7021a8b-cb0d-4a6a-a02e-8a75908c51c5...

    Win 7 Pro Anytime Upgrade on Dell 1743 studio laptop now says it "... is not genuine."

    I have a Dell 1743 laptop which came with Win 7 Home, which I activated. I bought the Windows Anytime Upgrade to Win 7 Pro at the same time and upgraded the next day (under a year ago). I have at times had to validate Win 7 Pro with successful validation each time. Three days ago (7/31/2011) I tried to download and install Service Pack 1, which failed. The background screen turned black and I was directed to validate... The diagnostic report from the next day (8/01/2011) follows. Now I have in the lower right corner display, "Windows 7 Build 7600 This copy of Windows is not genuine" and can neither activate nor validate it. The PID is apparently outdated and nothing seems to work. I did a restore to the last date (7/27/2011) before failing the SP1 install. The background screen (mine) returned and was there through a few attempts to validate, but the attempts all failed and now the background screen is again black. I'm afraid to continue with any more of the suggestions I've read here ecause things seem to get worse with each try.

    I have noted that some legitimate genuine users have suffered from this malady more than once. By the number of people reporting this "Not Geniune" problem, I'm wondering if Microsoft might be culpable for our troubles. At a minimum it doesn't speak well for Microsoft's validation process.

    How is it fixed? And, how can it be prevented in the future?

    Diagnostic Report 20110801
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-KCBKQ-4X7K2-GXMYT
    Windows Product Key Hash: Wf/iZFUxBfaaok8NzqBz+sy/6Ow=
    Windows Product ID: 00371-618-3876812-85144
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
     
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424
     
     
    It looks like you’ve been using a registry cleaner (Advanced System Care?)
    This is easy enough to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards.

    Highlight ALL the text in bold - select Copy

    sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""
    
    sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege
    
    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    
     sc sidtype sppsvc UNRESTRICTED

    Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one

    Right-click on the C:\ icon (top left of the window) and select Edit... >Paste

    You should get Success responses after each line of code (you may need to hit the Enter key to complete the last line)

    when complete, reboot.

    Once you've rebooted, check to see if the Service has started - if so, then check that the Volume Shadow Copy Service is also present, and starts on request.

    Post back with a new MGADiag report, and the resultss of the above.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 16, 2011 9:50 AM
    Moderator

All replies

  • "N1Ed" wrote in message news:f7021a8b-cb0d-4a6a-a02e-8a75908c51c5...

    Win 7 Pro Anytime Upgrade on Dell 1743 studio laptop now says it "... is not genuine."

    I have a Dell 1743 laptop which came with Win 7 Home, which I activated. I bought the Windows Anytime Upgrade to Win 7 Pro at the same time and upgraded the next day (under a year ago). I have at times had to validate Win 7 Pro with successful validation each time. Three days ago (7/31/2011) I tried to download and install Service Pack 1, which failed. The background screen turned black and I was directed to validate... The diagnostic report from the next day (8/01/2011) follows. Now I have in the lower right corner display, "Windows 7 Build 7600 This copy of Windows is not genuine" and can neither activate nor validate it. The PID is apparently outdated and nothing seems to work. I did a restore to the last date (7/27/2011) before failing the SP1 install. The background screen (mine) returned and was there through a few attempts to validate, but the attempts all failed and now the background screen is again black. I'm afraid to continue with any more of the suggestions I've read here ecause things seem to get worse with each try.

    I have noted that some legitimate genuine users have suffered from this malady more than once. By the number of people reporting this "Not Geniune" problem, I'm wondering if Microsoft might be culpable for our troubles. At a minimum it doesn't speak well for Microsoft's validation process.

    How is it fixed? And, how can it be prevented in the future?

    Diagnostic Report 20110801
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-KCBKQ-4X7K2-GXMYT
    Windows Product Key Hash: Wf/iZFUxBfaaok8NzqBz+sy/6Ow=
    Windows Product ID: 00371-618-3876812-85144
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
     
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424
     
     
    It looks like you’ve been using a registry cleaner (Advanced System Care?)
    This is easy enough to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards.

    Highlight ALL the text in bold - select Copy

    sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""
    
    sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege
    
    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    
     sc sidtype sppsvc UNRESTRICTED

    Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one

    Right-click on the C:\ icon (top left of the window) and select Edit... >Paste

    You should get Success responses after each line of code (you may need to hit the Enter key to complete the last line)

    when complete, reboot.

    Once you've rebooted, check to see if the Service has started - if so, then check that the Volume Shadow Copy Service is also present, and starts on request.

    Post back with a new MGADiag report, and the resultss of the above.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 16, 2011 9:50 AM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Friday, August 19, 2011 9:56 PM