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HELP!!

Question
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Friday, February 1, 2008 7:54 PM
Answers
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When you activate a reinstall with the same LiveID and already have a subscription, it inherits that subscription no matter that you used the CD. There was no need to uninstall, you just needed to renew with the key from your new retail CD.
Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)
Select the OneCare subscription and click on the renew link.
Choose the option to renew with a prepaid PIN or token which is the retail product key.
Enter the 25 character key and proceed.
It can take up to 24 hours for the subscription status to be updated in OneCare.
Alternatively, uninstall OneCare again and reinstall. When you activate with that LiveID this time, it will see the expired subscription and will require a key or payment to proceed.
-steve
Saturday, February 2, 2008 2:35 AMModerator
All replies
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When you activate a reinstall with the same LiveID and already have a subscription, it inherits that subscription no matter that you used the CD. There was no need to uninstall, you just needed to renew with the key from your new retail CD.
Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)
Select the OneCare subscription and click on the renew link.
Choose the option to renew with a prepaid PIN or token which is the retail product key.
Enter the 25 character key and proceed.
It can take up to 24 hours for the subscription status to be updated in OneCare.
Alternatively, uninstall OneCare again and reinstall. When you activate with that LiveID this time, it will see the expired subscription and will require a key or payment to proceed.
-steve
Saturday, February 2, 2008 2:35 AMModerator -
Saturday, February 2, 2008 2:25 PM
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You should not have to turn off the Windows firewall to install OneCare. If it is reporting another firewall, perhaps something else was installed on the PC and you are not using it, but it is still there, such as Norton or McAfee.
You can contact support to get help in identifying if this is the case.
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve
Monday, February 4, 2008 1:45 AMModerator