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Customization of CRM 4.0 for Insurance Sector RRS feed

  • Question

  • Hi,

    I would like to get insighths into how best to customize MS CRM for insurance sector. Can anyone of you please provide me the Policy, Claim and Brokerage handling customizations or new entity introductions for the same. Or can I use any system entity and customize it by mapping it to the needs of insurance. Any example would be much help for me.

    Any whitepaper references or study guides or case studies would be of great help.

    Thanks.
    Dheeraj
    Friday, September 11, 2009 9:47 AM

Answers

  • Hi
    Yes you can but just be careful that when you use as much of existing CRM you will be forced in to structure and requirements CRM needs to process these entity records
    For example:Case uses contracts uses alotments etc,which is not nessary for Insurance?
    Tiaan van Niekerk http://crmdelacreme.blogspot.com Skype:tiaan.van.niekerk1
    Friday, September 11, 2009 12:30 PM
  • No not that I know off.

    I would keep contacts as my individual poilicy holders,Accounts as my Corporate Policy holders.us case as Claims and use the contract and contract line items as my policy.

    I need to keep in mind fo rprocesses like:
    Renewals
    cancellations
    Billing
    Changing of insured assets
    Claims settlements
    etc

    Tiaan van Niekerk http://crmdelacreme.blogspot.com Skype:tiaan.van.niekerk1
    Tuesday, October 13, 2009 3:29 AM
  • there are a bunch of partner companies that have customized CRM.  That way you don't have to spend time creating CRM for your business from scratch.  I'll look at these guys

    https://solutionfinder.microsoft.com/Solutions/SolutionsDirectory.aspx?location=e0766ffbae1c4668a2e1826e6008cf94&vertical=ebc9ee3440334b06a95353674e130fbf

    Wednesday, October 14, 2009 5:30 PM

All replies

  • I have been involved in a POC so here goes:

    We kept Accounts (being corporates )and contacts as the stadard entities (contacts being individual policyholders) all relevant data.
    This allowed us to relate multiple individuals to a coprporate.

    Added Enities
    Policy (policiy related data)
    Claims (related to policy which intern is related to Individual or contacts) with all data for claims (vehicle,house hold etc.)


    On the Brokaerage used the stadard sales process within CRM where you can use a Lead and opprtunity that will create a individual (contact) or Account (Coporate)

    Tiaan van Niekerk http://crmdelacreme.blogspot.com Skype:tiaan.van.niekerk1
    Friday, September 11, 2009 12:03 PM
  • Hey Thanks a lot Tiaan.

    I was just analyzing the requirements and was wondering If I map "contracts to policies" and "claims to cases", it could save a lot of stuff for me. and as suggested it feel brokergae would be good for standard sales process for CRM. It's just I need to think and tweak a little more of these two system entities to work for me. Do you feel it being logical..
    Friday, September 11, 2009 12:27 PM
  • Hi
    Yes you can but just be careful that when you use as much of existing CRM you will be forced in to structure and requirements CRM needs to process these entity records
    For example:Case uses contracts uses alotments etc,which is not nessary for Insurance?
    Tiaan van Niekerk http://crmdelacreme.blogspot.com Skype:tiaan.van.niekerk1
    Friday, September 11, 2009 12:30 PM
  • Is there an ISV that has done a general insurance vertical? I also am looking at moving to MSCRM and have a small insurance company. 

    EMAIL GONE

    Monday, October 12, 2009 9:30 PM
  • No not that I know off.

    I would keep contacts as my individual poilicy holders,Accounts as my Corporate Policy holders.us case as Claims and use the contract and contract line items as my policy.

    I need to keep in mind fo rprocesses like:
    Renewals
    cancellations
    Billing
    Changing of insured assets
    Claims settlements
    etc

    Tiaan van Niekerk http://crmdelacreme.blogspot.com Skype:tiaan.van.niekerk1
    Tuesday, October 13, 2009 3:29 AM
  • there are a bunch of partner companies that have customized CRM.  That way you don't have to spend time creating CRM for your business from scratch.  I'll look at these guys

    https://solutionfinder.microsoft.com/Solutions/SolutionsDirectory.aspx?location=e0766ffbae1c4668a2e1826e6008cf94&vertical=ebc9ee3440334b06a95353674e130fbf

    Wednesday, October 14, 2009 5:30 PM