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Why during the Windows 7 Genuine Validation does internet explorer experience error? RRS feed

  • Question

  • After owning my dell stuido 15 windows 7 system I recently recieved a notice that my system could not be genuine. I followed the link to the website to validate it and I am having some difficulties. When validating and on the screen that says "Windows Validation in Process" a yellow triangle in the IE browser comes up when clicking on it I recieved this messsage.  "Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDC; .NET4.0C)
    Timestamp: Sat, 9 Jul 2011 01:45:36 UTC


    Message: The system cannot find the file specified.

    Line: 1
    Char: 3472
    Code: 0
    URI: https://www.microsoft.com/genuine/static/js/validate/wgpOobWeb.js?v=-1092229364

    "

     

    I've tried other browsers, Chrome and firefox and still the screen does not continue on. I've also uninstalled the update that the site uses and restarted. I've changed all the settings that the troubleshooting listed and have followed through with all those steps. I really would like to get this finished with so any advice would help. Thank you.

    Friday, July 8, 2011 1:48 AM

Answers

  • "Lydiia" wrote in message news:59618659-e282-4c1a-99e5-60d9902a6370...

    Carey: Downloaded and unzipped. However when installed it said Machine and version could not be found and that they were unknown. I thought this was a strange result.

     

    I'm sorry this is such a mess.


    It's not your fault - this sort of thing can be caused by malware.
    I'd run the SFC scan again at this point - since it asked for a reboot it obviously had to do something fairly major.
    Once complete, reboot anyhow (whether it asks for it or not), and run another MGADiag report.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 8, 2011 11:23 AM
    Moderator
  • I have not seen the message come up as of last night since I performed that sfc check. Thank You everyone.
    Friday, July 8, 2011 8:28 PM

All replies

  •  

    In order to analyze and troubleshoot your issue, please download and run the  Microsoft Genuine Advantage Diagnostic Tool.  Then click on the  Continue  button, the  Copy  button, and then paste in this thread.  Thank you!


    Carey Frisch
    Friday, July 8, 2011 2:02 AM
    Moderator
  • Sorry

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {FDAACE66-BCFD-40AB-AA01-C1514DC80D37}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: N/A, hr = 0x800b0100
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: Yes
    Version: 1.9.9.1
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Standard 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_FCEE394C-458-8004100a_025D1FF3-344-8004100a_025D1FF3-229-8004100a_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Prompt
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Prompt

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FDAACE66-BCFD-40AB-AA01-C1514DC80D37}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3879461278-2945828162-3920557488</SID><SYSTEM/><BIOS/><HWID>C2BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>98094EFCBB6FF0C</Val><Hash>AsHQwKvO1Ro/Qj66t3cSJbE+Lis=</Hash><Pid>81607-902-3038374-64225</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1A8' to display the error text.
    Error: 0x1A8

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EE7
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:6:2010 22:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAIABQABAAIAAQABAAAAAgABAAEA6GFM0EjFFT8mnnp/agvuVWxlCtDQogT6d/ZESfpvnh1Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      SLIC   DELL    QA09  
      OSFR   DELL    DELL   
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT

     

    Friday, July 8, 2011 2:18 AM
  • Who installed Windows 7 on this computer?  Please describe the installation disc used.
    Carey Frisch
    Friday, July 8, 2011 2:45 AM
    Moderator
  • I had received the laptop with windows 7 already installed directly from the dell company.  I had the validation alert happen in March of 2010, but everything went through that time. This time I'm not sure what is going on. 

    Friday, July 8, 2011 3:24 AM
  • Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1A8' to display the error text.
    Error: 0x1A8


    Click the Start Orb & type cmd.exe into the search menu.

    Right click it & select to run as administrator.

    Type the following command: sfc /scannow & hit enter.

    Wait for the process to finish, when it's done reboot the system & try to Validate Online.

    Friday, July 8, 2011 3:43 AM
  • Please visit Dell Drivers & Downloads and enter your Dell Service Tag Number or Dell Model Model.  Look for a BIOS update file, then download and install it.
    Carey Frisch
    Friday, July 8, 2011 3:45 AM
    Moderator
  • TB19 : Waited for the whole process to finish. Said to reboot for changes to be made. Rebooted. Still not moving from the processing screen during validation and the yellow error in internet explorer is still present.
    Friday, July 8, 2011 4:32 AM
  • Carey: Downloaded and unzipped. However when installed it said Machine and version could not be found and that they were unknown. I thought this was a strange result.

     

    I'm sorry this is such a mess.

    Friday, July 8, 2011 4:36 AM
  • "Lydiia" wrote in message news:59618659-e282-4c1a-99e5-60d9902a6370...

    Carey: Downloaded and unzipped. However when installed it said Machine and version could not be found and that they were unknown. I thought this was a strange result.

     

    I'm sorry this is such a mess.


    It's not your fault - this sort of thing can be caused by malware.
    I'd run the SFC scan again at this point - since it asked for a reboot it obviously had to do something fairly major.
    Once complete, reboot anyhow (whether it asks for it or not), and run another MGADiag report.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 8, 2011 11:23 AM
    Moderator
  • Perform a backup of your personal files, then use a Dell Windows 7 Reinstallation disc to perform a "clean install".

    See: How to order Dell Backup Discs and How To Restore or Reinstall Microsoft Windows on a Dell Computer


    Carey Frisch
    Friday, July 8, 2011 1:48 PM
    Moderator
  • Follow Noel's suggestion if you wish to continue troubleshooting the issue

    (Please Note: this may take longer to resolve the issue and finding resolution to the issue is not guaranteed.  Ultimately you may need to follow Carey's suggestion)

     

    Follow Carey's suggestion is you wish to resolve the issue as soon as possible

    (Please Note: Carey's suggestion will revert your Windows back to Factory default and you will have to reinstall and reconfigure all of your programs and apps again as well as import all your backed up saved data).


    Darin MS
    Friday, July 8, 2011 8:26 PM
  • I have not seen the message come up as of last night since I performed that sfc check. Thank You everyone.
    Friday, July 8, 2011 8:28 PM
  • "Lydiia" wrote in message news:cc361775-282c-4152-b860-baa3e7cbce01...
    I have not seen the message come up as of last night since I performed that sfc check. Thank You everyone.

    Great - please run another MGADiag report so that we can check that all is well.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 9, 2011 9:05 AM
    Moderator