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Windows 7 Ultimate Registration problem RRS feed

  • Question

  • I have a MSDN copy of Windows 7 Ultimate from my work. I started to get the message that it is not a legal copy the other wek. Today I spoke to the person that gave me the MSDN key at my work and he gave me a new one. I used that and it said that it was successully registered but I got that message again when I got home. Here is the report. Any help would be appreciated.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-D928C-8FTGB-WD3JH
    Windows Product Key Hash: XrYo5UF6jjItyAooFucZOxLRDHA=
    Windows Product ID: 00426-068-5857996-86773
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {22311AEF-0709-45B1-B596-03889B8BFB8F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{22311AEF-0709-45B1-B596-03889B8BFB8F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WD3JH</PKey><PID>00426-068-5857996-86773</PID><PIDType>5</PIDType><SID>S-1-5-21-4066112209-2810491918-1863647344</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N-E SLI ACPI BIOS Revision 0701</Version><SMBIOSVersion major="2" minor="4"/><Date>20070302000000.000000+000</Date></BIOS><HWID>CBBA3607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-585799-00-1033-7600.0000-0742011
    Installation ID: 022214978645813054155440246830332854693433884263167754
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: WD3JH
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/15/2011 6:52:43 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000003EFFF
    Event Time Stamp: 3:15:2011 10:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\wat\watweb.dll
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\wat\watux.exe
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    Tampered File: %systemroot%\system32\drivers\spldr.sys


    HWID Data-->
    HWID Hash Current: QgAAAAQABgABAAIAAQABAAAAAwABAAEA6GEKwOttevBxg7iF3pN+CHTq6tQAhz6OxgEQk64pje/oXlICcoq+QSbp

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Nvidia  ASUSACPI
      FACP   Nvidia  ASUSACPI
      HPET   Nvidia  ASUSACPI
      MCFG   Nvidia  ASUSACPI
      SSDT   PTLTD   POWERNOW

     

     

    Tuesday, March 15, 2011 11:56 PM

Answers

  • Your problem is not the key, it is the tampered files noted in your report. Discuss with your system administrator from work how to repair this issue. Also, please insure you are following the terms of the subscription. Normaly MSDN keys are limited to the person or organization who purchased the subscription, however if you are using the key for the intended purpose this should not be an issue. If your system administrator or the person who issued the key instructs you to work on it yourself then you will need to repair the file tampers to restore the genuine status. See the instructions below, however you may be required to use MSDN support instead of WGA support if the repair steps do not work.

    In all likely hood the first key is still valid, discuss this with the issuer from your organization.

     

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

    • Marked as answer by Darin Smith MS Wednesday, March 16, 2011 8:31 PM
    Wednesday, March 16, 2011 12:56 AM

All replies

  • Your problem is not the key, it is the tampered files noted in your report. Discuss with your system administrator from work how to repair this issue. Also, please insure you are following the terms of the subscription. Normaly MSDN keys are limited to the person or organization who purchased the subscription, however if you are using the key for the intended purpose this should not be an issue. If your system administrator or the person who issued the key instructs you to work on it yourself then you will need to repair the file tampers to restore the genuine status. See the instructions below, however you may be required to use MSDN support instead of WGA support if the repair steps do not work.

    In all likely hood the first key is still valid, discuss this with the issuer from your organization.

     

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

    • Marked as answer by Darin Smith MS Wednesday, March 16, 2011 8:31 PM
    Wednesday, March 16, 2011 12:56 AM
  • Ok thanks. I will run that now. What could cause the tampered files? Could it be spyware? I use a very good program to stop spyware. I am using the MSDN license correctly. The license was purchased by the company that I work for and I am useing it on a computer at my home.
    Wednesday, March 16, 2011 1:24 AM
  • The tampered files can be caused by many things, including some security software. Try to determine when the non-genuine situation occurred and see what changes may have been made. Insure any security software is compatible with windows 7.

    Wednesday, March 16, 2011 1:28 AM
  • Ok thanks. Well it told me that it could not fix all of the issues so it looks like I will have to reinstall windows. I checked the system restore but it only goes back to March 10 weird... For antivirus I am using AVG 9.0 and for spyware I use superanti spyware. Both are compatible with Windows 7.
    Wednesday, March 16, 2011 1:44 AM