Answered by:
Windows suddenly not genuine

Question
-
Hi, I have a Dell XPS I purchased a few months ago directly from Dell, and Windows 7 Ultimate was preloaded by Dell, so I have to think it's genuine. But now I get the message that it's not genuine. I've tried to download the validation software, but get the message "Update Installation failed Error Info: 0x8007002" Windows shows as activated in my system properties box, but I am unable to validate either through the Microsoft website or via the telephone. I've downloaded the MGA Diag software and the results are below. Please help!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {95386E07-40C8-41A2-9D69-4A811941952F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{37987AD1-2C72-457C-96DC-EFC8680AA878}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-2476841681-2632566720-1916553026</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS 8300 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20111017000000.000000+000</Date></BIOS><HWID>E4DE3807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-1033-7601.0000-0542012
Installation ID: 017083600513650702056104163542985516147232952915297765
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P4K27
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 6/4/2012 11:10:45 AMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:2:2012 09:50
ActiveX: Not Registered - 0x8007007e
Admin Service: Not Registered - 0x80029c4a
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: KAAAAAEAAAABAAEAAQABAAAAAAABAAEAHKIsCX6Qoib4PVQOulkucw==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL FX09
FACP DELL FX09
HPET DELL FX09
MCFG DELL FX09
SSDT AMICPU PROC
SLIC DELL FX09
OSFR DELL FX09Monday, June 4, 2012 5:16 PM
Answers
-
Do not use registry cleaners. The manufacturer's of these products would have you believe that registries need cleaning. They do not. The registry is a database so unused (orphaned) entries left behind by installers and such are never accessed again anyway. Back in Windows 95 days when disk space was tight registry cleaning was used to compact the registry and save space. But registry entries only take a few bytes each so space saved by cleaning is now insignificant. The problem with cleaners is that they can misidentify entries and delete some still needed. Why do you think Microsoft does not provide a registry cleaning function in their disk cleanup tool? It surely isn't because they don't know how. It is because they can be harmful and no one knows how to guarantee 100% safety.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
- Edited by CbarnhorstEditor Tuesday, June 5, 2012 2:35 PM
- Marked as answer by Darin Smith MS Wednesday, June 6, 2012 6:52 PM
Tuesday, June 5, 2012 2:34 PMAnswerer
All replies
-
License Status: Licensed
Windows is licensed. I see no errors.
Was the message showing at the time you ran the MGADiag tool? Did it go away after you ran the tool? If the message is not showing wait until it returns and then run the tool.
The tool has some repairative capabilities so just running it can sometimes remove the issue. Also, programs competing for resources can sometimes block a periodic check by the Windows Activation Technology.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
Monday, June 4, 2012 6:32 PMAnswerer -
Good to hear there are no obvious errors. I haven't seen the "not genuine" message appear for a while, so hopefully some snafu has been fixed. I am still unable to install the WindowsActivationUpdate.exe file to valid windows. Am still getting the same error message as originally. Is this a problem or should I just leave well enough alone and hope that Windows can automatically verify itself next time it tries? I really appreciate the help. I'm a writer not a tech so this stuff is challenging for me. :)Monday, June 4, 2012 8:11 PM
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Okay, an update. I got the lWindows not genuine' window again, several hours after I ran the MGADiagtool, so nothing has been solved. What's the next step? Thanks in advance.Tuesday, June 5, 2012 12:48 AM
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As I suggested above, run the MGADiag tool while the message is showing.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
Tuesday, June 5, 2012 12:53 AMAnswerer -
I ran the MGADiag tool when the message reappeared. The data now shows 'Genuine' but I still can't install the WindowsActivationUpdate.exe file. Here's the second round of data.
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: 0x0
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {5114CC03-6EBF-4841-AB02-D39EA9A4EBA6}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E76259CE-C668-473C-993A-7259D26CC342}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-2476841681-2632566720-1916553026</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS 8300 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20111017000000.000000+000</Date></BIOS><HWID>E4DE3807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-1033-7601.0000-0542012
Installation ID: 017083600513650702056104163542985516147232952915297765
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P4K27
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 6/4/2012 8:31:28 PMWindows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x0000000000000006
Event Time Stamp: 6:2:2012 09:50
WAT Activex: Not Registered - 0x8007007e
WAT Admin Service: Not Registered - 0x80029c4aHWID Data-->
HWID Hash Current: KAAAAAEAAAABAAEAAQABAAAAAAABAAEAHKIsCX6Qoib4PVQOulkucw==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL FX09
FACP DELL FX09
HPET DELL FX09
MCFG DELL FX09
SSDT AMICPU PROC
SLIC DELL FX09
OSFR DELL FX09Tuesday, June 5, 2012 2:35 AM -
Tuesday, June 5, 2012 2:58 AMModerator
-
"BJJ6212" wrote in message news:5a94cef0-fefd-492d-bbdb-e0b91710ab70...
I ran the MGADiag tool when the message reappeared. The data now shows 'Genuine' but I still can't install the WindowsActivationUpdate.exe file. Here's the second round of data.
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: 0x0
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x0000000000000006
Event Time Stamp: 6:2:2012 09:50
WAT Activex: Not Registered - 0x8007007e
WAT Admin Service: Not Registered - 0x80029c4aHave you been using a registry cleaner of some kind??Please try first uninstalling the WAT Update KB971033 from Installed Updates, and then reinstalling it using the download from http://support.microsoft.com/kb/971033The post back with a new MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, June 5, 2012 10:21 AMModerator -
Per Carey's suggestion, I used the diagnostic site and passed all tests.
I uninstalled and reinstalled the KB871033 file and finally was able to validate my pc using the Microsoft Validate Now button. So I think the issue may be resolved. Below is a new MGDADiag report after doing the reinstall. Also, I have used PC Internet Security's Registry cleaner, last time was perhaps 6 weeks ago. Should I not be using this product -- or is there a better one that Microsoft recommends? Thank you.
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: 0x0
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {CA999161-69DD-4A1C-BA35-1A4A6386014B}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{40122045-037A-4081-BF38-FAD6F99DB483}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-2476841681-2632566720-1916553026</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS 8300 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20111017000000.000000+000</Date></BIOS><HWID>E4DE3807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-1033-7601.0000-0542012
Installation ID: 017083600513650702056104163542985516147232952915297765
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P4K27
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 6/5/2012 8:15:39 AMWindows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x0000000000000006
Event Time Stamp: 6:2:2012 09:50
WAT Activex: Registered
WAT Admin Service: RegisteredHWID Data-->
HWID Hash Current: KAAAAAEAAAABAAEAAQABAAAAAAABAAEAHKIsCX6Qoib4PVQOulkucw==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL FX09
FACP DELL FX09
HPET DELL FX09
MCFG DELL FX09
SSDT AMICPU PROC
SLIC DELL FX09
OSFR DELL FX09Tuesday, June 5, 2012 2:23 PM -
Do not use registry cleaners. The manufacturer's of these products would have you believe that registries need cleaning. They do not. The registry is a database so unused (orphaned) entries left behind by installers and such are never accessed again anyway. Back in Windows 95 days when disk space was tight registry cleaning was used to compact the registry and save space. But registry entries only take a few bytes each so space saved by cleaning is now insignificant. The problem with cleaners is that they can misidentify entries and delete some still needed. Why do you think Microsoft does not provide a registry cleaning function in their disk cleanup tool? It surely isn't because they don't know how. It is because they can be harmful and no one knows how to guarantee 100% safety.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
- Edited by CbarnhorstEditor Tuesday, June 5, 2012 2:35 PM
- Marked as answer by Darin Smith MS Wednesday, June 6, 2012 6:52 PM
Tuesday, June 5, 2012 2:34 PMAnswerer -
WTF is 'PC internet Security'??
Please give a link to this, as it may be the source of your problems.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Tuesday, June 5, 2012 6:22 PMModerator -
I think he means PC Tools Internet Security
http://www.pctools.com/internet-security/
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
- Edited by CbarnhorstEditor Tuesday, June 5, 2012 6:43 PM
Tuesday, June 5, 2012 6:39 PMAnswerer -
That's even worse :)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Tuesday, June 5, 2012 6:59 PMModerator -
Norton basher! ;)
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
Tuesday, June 5, 2012 7:50 PMAnswerer -
"Cbarnhorst" wrote in message news:d6b877b7-23ee-44de-9754-86ebf704add3...Norton basher! ;)
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
........a long stick and a fulcrum......:)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, June 5, 2012 8:00 PMModerator