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cannot update after mother board replaced by HP. Windows is Activated but not Genuine. RRS feed

  • Question

  • Original HP Motherboard died, under warranty with HP.  They've since replaced it.  After that We could no longer update windows 7 Professional.  The original COA on the back is Windows 7 Home Premium, we've upgraded to Windows Anytime Upgrade from Microsoft and is now Windows 7 Professional.  The only thing we have for Windows 7 Professional is the Windows Anytime Upgrade 7 Professional Key Card for the upgrade. 

    We have tried to uninstall and then reinstall:

    Windows6.1-KB971033-x64

    then this:

    MicrosoftFixit.wu.MATSKB.Run

    Thinking it was the Intel Matrix SATA driver, but the system is AMD x4 not Intel.  So we tried the newest Drivers from HP, no go.

    Then we tried Another Anytime upgrade from Windows 7 Professional which we have purchased again! and still cannot upgrade.  We cannot afford to lose the programs and files on this computer.  please help!

    Here is the MGA report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0x8007007e
    Windows Product Key: *****-*****-HXPJT-H4CTW-BMXC3
    Windows Product Key Hash: D+laUo+bL8sq02a0EppcqZQusn4=
    Windows Product ID: 00371-618-1064712-85232
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {479D274C-BD17-45A6-AB5E-17CE84D7F34D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name:
    Architecture:
    Build lab:
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{479D274C-BD17-45A6-AB5E-17CE84D7F34D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BMXC3</PKey><PID>00371-618-1064712-85232</PID><PIDType>5</PIDType><SID>S-1-5-21-3044802125-3656791302-3398662059</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AY748AA-ABA p6320y</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.16   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100603000000.000000+000</Date></BIOS><HWID>49033607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>253F8EE3CC3E740</Val><Hash>Yps0wOtQGVNdCaf2GzgRl6D6Y6w=</Hash><Pid>81602-928-1637855-68836</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content:

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007007E' to display the error text.
    Error: 0x8007007E

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000100
    Event Time Stamp: 8:1:2012 10:46
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAln3M+24DVAP+SZ6nJjvEJ0wBji4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      OEMB            HPQOEM        SLIC-CPC
      INFO            HPQOEM        SLIC-CPC
      NVHD            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC

    thank you in advance!

    Friday, August 3, 2012 5:32 PM

Answers

  • Please run the following commands and post the results...

    (assuming your repair doesn't work)

    ICACLS C:\Windows\System32\slc.dll

    DIR C:\Windows\slc.* /s

    ICACLS C:\Windows\System32\en-US\slc.dll.mui

    ICACLS C:\Windows\SysWOW64\slc.dll

    ICACLS C:\Windows\SysWOW64\en-US\slc.dll

    SFC /SCANNOW=C:\Windows\System32\slc.dll

    SFC /SCANNOW=C:\Windows\System32\en-US\slc.dll.mui

    SFC /SCANNOW=C:\Windows\SysWOW64\slc.dll

    SFC /SCANNOW=C:\Windows\SysWOW64\en-US\slc.dll

      Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by PCnUInc Saturday, August 4, 2012 2:13 PM
    Friday, August 3, 2012 9:40 PM
    Moderator
  • Please run the following commands and post the results...

    (assuming your repair doesn't work)

    ICACLS C:\Windows\System32\slc.dll

    DIR C:\Windows\slc.* /s

    ICACLS C:\Windows\System32\en-US\slc.dll.mui

    ICACLS C:\Windows\SysWOW64\slc.dll

    ICACLS C:\Windows\SysWOW64\en-US\slc.dll

    SFC /SCANNOW=C:\Windows\System32\slc.dll

    SFC /SCANNOW=C:\Windows\System32\en-US\slc.dll.mui

    SFC /SCANNOW=C:\Windows\SysWOW64\slc.dll

    SFC /SCANNOW=C:\Windows\SysWOW64\en-US\slc.dll

      Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    I've also tried that.  Thank you so much for trying to help me!  I've finally solved the issue buy using the in place upgrade.  I've scoured the internet for a FULL Retail Windows 7 64bit ISO with SP1 and was able to 'upgrade' the OS and use the product key from Microsoft Anytime Upgrade (ironically, it's the same key that's in the machine and was about to upgrade and activate it).

    here is the MGA after the upgrade:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-HXPJT-H4CTW-BMXC3
    Windows Product Key Hash: D+laUo+bL8sq02a0EppcqZQusn4=
    Windows Product ID: 00371-618-1064712-85958
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {479D274C-BD17-45A6-AB5E-17CE84D7F34D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{479D274C-BD17-45A6-AB5E-17CE84D7F34D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BMXC3</PKey><PID>00371-618-1064712-85958</PID><PIDType>5</PIDType><SID>S-1-5-21-3044802125-3656791302-3398662059</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AY748AA-ABA p6320y</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.16   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100603000000.000000+000</Date></BIOS><HWID>49033607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>253F8EE3CC3E740</Val><Hash>Yps0wOtQGVNdCaf2GzgRl6D6Y6w=</Hash><Pid>81602-928-1637855-68836</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-618-106471-01-1033-7601.0000-2162012
    Installation ID: 014214528142961392613431398103623856703831217351585881
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: BMXC3
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 8/4/2012 10:07:13 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:3:2012 19:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAln3M+24DVAP+SZ6nJjvEJ44u

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      OEMB            HPQOEM        SLIC-CPC
      INFO            HPQOEM        SLIC-CPC
      NVHD            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC

    again, thank you!


    from MS

    • Marked as answer by PCnUInc Saturday, August 4, 2012 2:13 PM
    Saturday, August 4, 2012 2:12 PM

All replies

  • A Windows 7 Anytime Upgrade license can only be used when upgrading from one edition of Windows 7 to another.  You will need to reinstall the original Windows 7 Home Premium edition from HP, then apply the Windows 7 Professional Anytime Upgrade.  Please see: Looking for HP Recovery Discs?

    Carey Frisch

    Friday, August 3, 2012 6:36 PM
    Moderator
  • it was Windows 7 Home, I've done the upgrade to PRO with Anytime, it worked great until the Motherboard change.  The original statement was the I cannot afford to do a FACTORY restore, I would lose my programs and DATA.  We've tried another ANYTIME upgrade and to no prevail. The only option was to UPGRADE install over the "BAD" MGA whatever it is.  I now have 2 TWO, anytime WINDOWS 7 PROFESSIONAL products that does me no good to FIX this update issue.

    ANYTIME upgrade from MICROSOFT DOES NOT have a CD for reinstall.

    -PCnU


    from MS

    Friday, August 3, 2012 6:52 PM
  • A Windows 7 Professional Anytime Upgrade license only unlocks the additional features of Windows 7 Professional.  The license is of no value if you have to repair your current installation.  You need to contact HP and ask them for advice since they apparently replaced the motherboard, correct?  See: HP Support

    Carey Frisch

    Friday, August 3, 2012 7:49 PM
    Moderator
  • A Windows 7 Professional Anytime Upgrade license only unlocks the additional features of Windows 7 Professional.  The license is of no value if you have to repair your current installation.  You need to contact HP and ask them for advice since they apparently replaced the motherboard, correct?  See: HP Support

    Carey Frisch

    The only problem that I have is Windows Update, everything else is working.  I don't feel secure without the updates.  Why do I need to contact HP for factory restore disk?


    from MS

    Friday, August 3, 2012 8:15 PM
  • Original HP Motherboard died, under warranty with HP.  They've since replaced it.  After that We could no longer update windows 7 Professional. 

    I think Carey, is that you missed the original question.  It's NOT about UPGRADE, it's about not being able to UPDATE.


    from MS

    Friday, August 3, 2012 8:33 PM
  • Please first try recreating the Licensing Store.

    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    If you are asked for your Key, use the one on the COA sticker on the machine's case

    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, August 3, 2012 9:02 PM
    Moderator
  • Please first try recreating the Licensing Store.

    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    If you are asked for your Key, use the one on the COA sticker on the machine's case

    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thank you for the reply.  I've also tried that and it's not working either.

    I'm currently trying to Install Windows 7 professional Retail with Sp1 as an Upgrade install over my Windows 7 Professional.  I'm crossing my fingers....

    The MGA reports that the :

    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

    is tampered, but I do not know how to repair that.


    from MS

    Friday, August 3, 2012 9:14 PM
  • Sorry - I missed that.... (been rather pre-occupied today, so came late to the thread and skimmed it)

    run an SFC /SCANNOW and see if it helps (if the repair install doesn't work)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, August 3, 2012 9:23 PM
    Moderator
  • Sorry - I missed that.... (been rather pre-occupied today, so came late to the thread and skimmed it)

    run an SFC /SCANNOW and see if it helps (if the repair install doesn't work)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    I've done that, also tried to CHKDSK /R from startup.  All came out clean.  Not sure why SLC.DLL is corrupted or tampered.


    from MS

    Friday, August 3, 2012 9:30 PM
  • Please run the following commands and post the results...

    (assuming your repair doesn't work)

    ICACLS C:\Windows\System32\slc.dll

    DIR C:\Windows\slc.* /s

    ICACLS C:\Windows\System32\en-US\slc.dll.mui

    ICACLS C:\Windows\SysWOW64\slc.dll

    ICACLS C:\Windows\SysWOW64\en-US\slc.dll

    SFC /SCANNOW=C:\Windows\System32\slc.dll

    SFC /SCANNOW=C:\Windows\System32\en-US\slc.dll.mui

    SFC /SCANNOW=C:\Windows\SysWOW64\slc.dll

    SFC /SCANNOW=C:\Windows\SysWOW64\en-US\slc.dll

      Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by PCnUInc Saturday, August 4, 2012 2:13 PM
    Friday, August 3, 2012 9:40 PM
    Moderator
  • Please run the following commands and post the results...

    (assuming your repair doesn't work)

    ICACLS C:\Windows\System32\slc.dll

    DIR C:\Windows\slc.* /s

    ICACLS C:\Windows\System32\en-US\slc.dll.mui

    ICACLS C:\Windows\SysWOW64\slc.dll

    ICACLS C:\Windows\SysWOW64\en-US\slc.dll

    SFC /SCANNOW=C:\Windows\System32\slc.dll

    SFC /SCANNOW=C:\Windows\System32\en-US\slc.dll.mui

    SFC /SCANNOW=C:\Windows\SysWOW64\slc.dll

    SFC /SCANNOW=C:\Windows\SysWOW64\en-US\slc.dll

      Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    I've also tried that.  Thank you so much for trying to help me!  I've finally solved the issue buy using the in place upgrade.  I've scoured the internet for a FULL Retail Windows 7 64bit ISO with SP1 and was able to 'upgrade' the OS and use the product key from Microsoft Anytime Upgrade (ironically, it's the same key that's in the machine and was about to upgrade and activate it).

    here is the MGA after the upgrade:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-HXPJT-H4CTW-BMXC3
    Windows Product Key Hash: D+laUo+bL8sq02a0EppcqZQusn4=
    Windows Product ID: 00371-618-1064712-85958
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {479D274C-BD17-45A6-AB5E-17CE84D7F34D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{479D274C-BD17-45A6-AB5E-17CE84D7F34D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BMXC3</PKey><PID>00371-618-1064712-85958</PID><PIDType>5</PIDType><SID>S-1-5-21-3044802125-3656791302-3398662059</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AY748AA-ABA p6320y</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.16   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100603000000.000000+000</Date></BIOS><HWID>49033607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>253F8EE3CC3E740</Val><Hash>Yps0wOtQGVNdCaf2GzgRl6D6Y6w=</Hash><Pid>81602-928-1637855-68836</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-618-106471-01-1033-7601.0000-2162012
    Installation ID: 014214528142961392613431398103623856703831217351585881
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: BMXC3
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 8/4/2012 10:07:13 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:3:2012 19:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAln3M+24DVAP+SZ6nJjvEJ44u

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      OEMB            HPQOEM        SLIC-CPC
      INFO            HPQOEM        SLIC-CPC
      NVHD            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC

    again, thank you!


    from MS

    • Marked as answer by PCnUInc Saturday, August 4, 2012 2:13 PM
    Saturday, August 4, 2012 2:12 PM
  • Well done! - but....

    You still need to do one repair...

    Look in the Installed Updates list, and see if the KB971033 update is there - if it is, then uninstall it.

    Once uninstalled, go to http://support.microsoft.com/kb/971033 and download a new copy of it, and install it.

    then post a new report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, August 4, 2012 2:24 PM
    Moderator
  • Well done! - but....

    You still need to do one repair...

    Look in the Installed Updates list, and see if the KB971033 update is there - if it is, then uninstall it.

    Once uninstalled, go to http://support.microsoft.com/kb/971033 and download a new copy of it, and install it.

    then post a new report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    ok, here is the results after the uninstall and reinstall.

    ps, system is now 100% up to date for 08-04-2012

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-HXPJT-H4CTW-BMXC3
    Windows Product Key Hash: D+laUo+bL8sq02a0EppcqZQusn4=
    Windows Product ID: 00371-618-1064712-85958
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {479D274C-BD17-45A6-AB5E-17CE84D7F34D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{479D274C-BD17-45A6-AB5E-17CE84D7F34D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BMXC3</PKey><PID>00371-618-1064712-85958</PID><PIDType>5</PIDType><SID>S-1-5-21-3044802125-3656791302-3398662059</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AY748AA-ABA p6320y</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.16   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100603000000.000000+000</Date></BIOS><HWID>49033607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>253F8EE3CC3E740</Val><Hash>Yps0wOtQGVNdCaf2GzgRl6D6Y6w=</Hash><Pid>81602-928-1637855-68836</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-618-106471-01-1033-7601.0000-2162012
    Installation ID: 014214528142961392613431398103623856703831217351585881
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: BMXC3
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 8/4/2012 11:11:57 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:3:2012 19:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAln3M+24DVAP+SZ6nJjvEJ44u

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      OEMB            HPQOEM        SLIC-CPC
      INFO            HPQOEM        SLIC-CPC
      NVHD            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC


    from MS

    Saturday, August 4, 2012 3:13 PM
  • All better :)

    Have fun!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, August 4, 2012 3:18 PM
    Moderator