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Windows not genuine issue RRS feed

  • Question

  • This has been installed for over a year now and all of a sudden it shows up as not genuine and the activation number is blocked. I bought this directly form microsoft. How can i find out why it's blocked and get this resolved asap?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-VRGG6-7QFH6-Q337Q
    Windows Product Key Hash: wD0P9eC53UKg2pES0yO4+0tuBso=
    Windows Product ID: 00359-911-4790942-85207
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {77DD53F8-BD17-4535-A79A-E1E002F69087}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Standard for Students and Teachers - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Aurora\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{77DD53F8-BD17-4535-A79A-E1E002F69087}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Q337Q</PKey><PID>00359-911-4790942-85207</PID><PIDType>5</PIDType><SID>S-1-5-21-2604323061-754624777-2672492702</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EX58-UD5</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F13j</Version><SMBIOSVersion major="2" minor="4"/><Date>20100802000000.000000+000</Date></BIOS><HWID>E9CF3107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>7D52E1ED59B2474</Val><Hash>FCW8luebfOmoxRPMKGmAnVHkGeI=</Hash><Pid>55866-718-1153864-17251</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0x80041005

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:3:2011 18:30
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAonZCCvZ1qn/CjwiFGr3WtFaPFAjyrg6NyKHqgg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      EUDS            GBT          
      TAMG            GBT           GBT   B0
      SSDT            INTEL        PPM RCM


    Sunday, September 4, 2011 12:50 AM

Answers

  • Went to http://support.microsoft.com/gp/cu_sc_genadv_master called  Windows 7: 1-866-530-6364 and got it resolved.
    • Marked as answer by Spaceabax Sunday, September 4, 2011 4:36 PM
    Sunday, September 4, 2011 4:36 PM

All replies

  • Contact the Microsoft Store where you opened your account.  Several users are reporting that the Microsoft Store had a problem this week causing this sort of problem.  The Store is resolving the issue.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, September 4, 2011 3:26 AM
    Answerer
  • Went to http://support.microsoft.com/gp/cu_sc_genadv_master called  Windows 7: 1-866-530-6364 and got it resolved.
    • Marked as answer by Spaceabax Sunday, September 4, 2011 4:36 PM
    Sunday, September 4, 2011 4:36 PM
  • Thank you for reporting back, Spaceabax.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, September 4, 2011 5:42 PM
    Answerer