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Windows Genuine Advantage Notification has encountered a problem and needs to close RRS feed

  • Question

  • I've been having a rough time... Sad  "My Computer" won't open, "Explorer" won't open, "Internet Explorer" won't open.  My windows key on my keyboard doesn't work, very few programs will run.  Please help ...

    john

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-P7HQD-Y3QTT-DYRVJ
    Windows Product Key Hash: u7RvFak8TXkguw3Y0TRHZhDCtDE=
    Windows Product ID: 55274-OEM-2211906-00319
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.tab
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F7E8917B-C0A9-4359-B1D3-B3617C708981}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: FCEE394C-459-80080005_025D1FF3-262-80080005_025D1FF3-170-80080005_025D1FF3-171-1_025D1FF3-179-2
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: FCEE394C-459-800706ba_025D1FF3-262-800706ba_025D1FF3-170-800706ba_025D1FF3-171-1_025D1FF3-179-2

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINNT\system32\winlogon.exe[5.1.2600.2180]
    File Mismatch: C:\WINNT\system32\licdll.dll[5.1.2600.2180]
    File Mismatch: C:\WINNT\system32\ntoskrnl.exe[5.1.2600.3093]
    File Mismatch: C:\WINNT\system32\ntdll.dll[5.1.2600.2180]
    File Mismatch: C:\WINNT\system32\kernel32.dll[5.1.2600.3119]
    File Mismatch: C:\WINNT\system32\crypt32.dll[5.131.2600.2180]
    File Mismatch: C:\WINNT\system32\advapi32.dll[5.1.2600.2180]
    File Mismatch: C:\WINNT\system32\setupapi.dll[5.1.2600.2180]
    File Mismatch: C:\WINNT\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINNT\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINNT\system32\oembios.sig[hr = 0x80070714]
    File Mismatch: C:\WINNT\system32\syssetup.dll[5.1.2600.2180]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F7E8917B-C0A9-4359-B1D3-B3617C708981}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.tab</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DYRVJ</PKey><PID>55274-OEM-2211906-00319</PID><PIDType>2</PIDType><SID>S-1-5-21-1329635094-2744049559-3242023678</SID><SYSTEM/><BIOS><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>90133307018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Gateway, Inc.</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>5E285A407D6770A</Val><Hash>/OvB+PJTgSc7r42dun0VkuSfqRQ=</Hash><Pid>70145-OEM-5790167-93059</Pid><PidType>6</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Monday, May 26, 2008 3:53 PM

Answers

  • swajime,

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Recovery CD’s are specific to your computer manufacturer. Please contact your manufacturer for assistance. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

    I have included their contact information here for your convenience:

     

    http://www.gateway.com/about/contactus/index.php

     

    http://support.gateway.com/s/software/medialess/faq/suppage01su44.shtml

     

    For Gateway service and support:  1-800-846-2301

     

    Lori MS

     

    Wednesday, May 28, 2008 6:02 PM

All replies

  • Your computer has many corrupt system files.  Backup your important files and perform a clean install of Windows XP.

     

    Clean Install Windows XP
    http://michaelstevenstech.com/cleanxpinstall.html

     

     

    File Scan Data-->
    File Mismatch: C:\WINNT\system32\winlogon.exe[5.1.2600.2180]
    File Mismatch: C:\WINNT\system32\licdll.dll[5.1.2600.2180]
    File Mismatch: C:\WINNT\system32\ntoskrnl.exe[5.1.2600.3093]
    File Mismatch: C:\WINNT\system32\ntdll.dll[5.1.2600.2180]
    File Mismatch: C:\WINNT\system32\kernel32.dll[5.1.2600.3119]
    File Mismatch: C:\WINNT\system32\crypt32.dll[5.131.2600.2180]
    File Mismatch: C:\WINNT\system32\advapi32.dll[5.1.2600.2180]
    File Mismatch: C:\WINNT\system32\setupapi.dll[5.1.2600.2180]
    File Mismatch: C:\WINNT\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINNT\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINNT\system32\oembios.sig[hr = 0x80070714]
    File Mismatch: C:\WINNT\system32\syssetup.dll[5.1.2600.2180]
    Monday, May 26, 2008 4:05 PM
    Moderator
  • When I tried to use the original XP cd that came with my laptop from Gateway, the disk is not recognized and will not load.

    I don't have any other XP cd's, so I have been trying (unsuccessfully) to fix this via the \i386 directory.

    I'm at my wit's end.
    Monday, May 26, 2008 4:32 PM
  • Full System Restore (Destructive) Using Gateway System Recovery Windows XP Recovery CDs

    http://support.gateway.com/s/SOFTWARE/Medialess/MLXPMC0/MLXPMC0su21.shtml

    Monday, May 26, 2008 4:39 PM
    Moderator
  • swajime,

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Recovery CD’s are specific to your computer manufacturer. Please contact your manufacturer for assistance. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

    I have included their contact information here for your convenience:

     

    http://www.gateway.com/about/contactus/index.php

     

    http://support.gateway.com/s/software/medialess/faq/suppage01su44.shtml

     

    For Gateway service and support:  1-800-846-2301

     

    Lori MS

     

    Wednesday, May 28, 2008 6:02 PM