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Piracy Alert RRS feed

  • Question

  • Suddenly, my OEM Windows Vista Home Basic seems to have become illegal. The Microsoft Genuine Advantage Diagnostic Tool produces a completely different product key, than the one that's glued to my computer.

    Two questions:

    Is there a virus running around that changes the product key? My virus-scanner let some pass through lately.

    How can I change the product key back to normal?
    Sunday, October 26, 2008 8:44 PM

Answers

  • Remco,

    Let me address your questions.  First I am not sure if there are certain virus running around that change product keys. As far as changing your product key back to normal what at this point would lead you to believe your product key has been changed? Do you suspect a virus has taken over the computer?  Should you suspect a virus has taken over 

    please call our PC Safety line at 1-866-PCSAFETY or 1 (866) 727-2338.  This phone number is for virus and other security-related support free of charge. It is available 24 hours a day for the U.S. and Canada.

    Detailed information including selecting various regions for support can be located at:

    http://support.microsoft.com/common/international.aspx?rdpath=4

    PC Safety & Security Websites

    Cleaning a Compromised System:

    http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx

    KB129972 - Computer viruses: description, prevention, and recovery

    http://support.microsoft.com/kb/129972/en-us

    Windows Update:

    http://www.update.microsoft.com/

     Microsoft Security Central: 

    http://www.microsoft.com/security/default.mspx .  

    Windows Live OneCare:

     http://www.onecare.com/  

    Windows Live OneCare Safety Scanner:

    http://safety.live.com

    Microsoft Security Response Center (MSRC):

    http://blogs.technet.com/msrc/default.aspx  

    Microsoft Security at Home:

    http://www.microsoft.com/protect/default.mspx

    Security Guidance Center:

    http://www.microsoft.com/smallbusiness/support/computer-security-overview.aspx - BulletinsAndAlerts

    PC Safety and Security is important. The best way for eradicating malware infections is to re-image your computer. It may provide you with a better peace of mind overall. Please take the time and review the websites. There is a wealth of information for protecting families while using the computer. Thank you again for contacting the Genuine Advantage forums.


    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, November 7, 2008 12:28 AM
    Tuesday, October 28, 2008 12:01 AM
  • Hello again Remco,


    First lets try another course of action which will be least evasive than performing a complete system reinstallation. Still visit the site I preveiously provided and perform a free AntiVirus scan.  If you are a victim, I will provide information for you to file a piracy report. The Genuine Advantage forum is here to help protect you, our valued customer. It is important for people like you to report a piracy case who have become a victim to assist in stopping unscrupulous business practices. 

    Please follow the steps below as it could resolve your issue. If need be, provide us with additional information to determine the cause of this issue.

    Make sure you are logged on as an Administrator.

    Confirm you are using the most current version of Genuine Advantage by clicking Validate Windows on the website below:

    http://www.microsoft.com/genuine

    If the above steps do not resolve your issue, continue below.

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows XP is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key. 

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Genuine Advantage forum. We look forward to working with you.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, November 7, 2008 12:27 AM
    Tuesday, October 28, 2008 12:04 AM

All replies

  • Remco,

    Let me address your questions.  First I am not sure if there are certain virus running around that change product keys. As far as changing your product key back to normal what at this point would lead you to believe your product key has been changed? Do you suspect a virus has taken over the computer?  Should you suspect a virus has taken over 

    please call our PC Safety line at 1-866-PCSAFETY or 1 (866) 727-2338.  This phone number is for virus and other security-related support free of charge. It is available 24 hours a day for the U.S. and Canada.

    Detailed information including selecting various regions for support can be located at:

    http://support.microsoft.com/common/international.aspx?rdpath=4

    PC Safety & Security Websites

    Cleaning a Compromised System:

    http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx

    KB129972 - Computer viruses: description, prevention, and recovery

    http://support.microsoft.com/kb/129972/en-us

    Windows Update:

    http://www.update.microsoft.com/

     Microsoft Security Central: 

    http://www.microsoft.com/security/default.mspx .  

    Windows Live OneCare:

     http://www.onecare.com/  

    Windows Live OneCare Safety Scanner:

    http://safety.live.com

    Microsoft Security Response Center (MSRC):

    http://blogs.technet.com/msrc/default.aspx  

    Microsoft Security at Home:

    http://www.microsoft.com/protect/default.mspx

    Security Guidance Center:

    http://www.microsoft.com/smallbusiness/support/computer-security-overview.aspx - BulletinsAndAlerts

    PC Safety and Security is important. The best way for eradicating malware infections is to re-image your computer. It may provide you with a better peace of mind overall. Please take the time and review the websites. There is a wealth of information for protecting families while using the computer. Thank you again for contacting the Genuine Advantage forums.


    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, November 7, 2008 12:28 AM
    Tuesday, October 28, 2008 12:01 AM
  • Hello again Remco,


    First lets try another course of action which will be least evasive than performing a complete system reinstallation. Still visit the site I preveiously provided and perform a free AntiVirus scan.  If you are a victim, I will provide information for you to file a piracy report. The Genuine Advantage forum is here to help protect you, our valued customer. It is important for people like you to report a piracy case who have become a victim to assist in stopping unscrupulous business practices. 

    Please follow the steps below as it could resolve your issue. If need be, provide us with additional information to determine the cause of this issue.

    Make sure you are logged on as an Administrator.

    Confirm you are using the most current version of Genuine Advantage by clicking Validate Windows on the website below:

    http://www.microsoft.com/genuine

    If the above steps do not resolve your issue, continue below.

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows XP is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key. 

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Genuine Advantage forum. We look forward to working with you.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, November 7, 2008 12:27 AM
    Tuesday, October 28, 2008 12:04 AM