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Installing One Care on second and third computer? RRS feed

  • Question

  • I installed onecare on a second computer and restarted the computer... It says I need to subscibe .  I put in the 25 digit pin number from my original purchase and it says I already am subscibed, however it wont give me an option on the second computer to say this is a second computer?????  It says I only have 15 days to use it and subscribe??? Please advise what I need to do to get this problem fixed?? I have already uninstalled and re-installed and I used the same windows live user name and password???

    Thanks.

    Darryl.

     

    Monday, April 7, 2008 3:29 PM

Answers

  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    -steve

     

    Monday, April 7, 2008 4:04 PM
    Moderator