Microsoft CRM 4.0 E-Mail Router Configuration Manager Problem RRS feed

  • Question




    When I try to run the Email Configuration Manager for CRM 4.0 I get a popup message saying:

    "The E-Mail Router Configuration Manager was unable to read configuration information. Make sure no files in the current directory are locked, missing, or inaccessible. To try again, restart the E-Mail Router Configuration Manager"


    Also get this Error in the event viewer:

    #6188 - The E-mail Router service cannot connect to the Microsoft Dynamics CRM server or the Microsoft Dynamics CRM Live server to access user and queue information. Verify that the account that is used to run the E-mail Router service has sufficient permission to access the Microsoft Dynamics CRM server and that there are no connectivity problems. System.Runtime.Serialization.SerializationException: Attempting to deserialize an empty stream.

    at System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Deserialize(Stream serializationStream, HeaderHandler handler, Boolean fCheck, Boolean isCrossAppDomain, IMethodCallMessage methodCallMessage)

    at System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Deserialize(Stream serializationStream, HeaderHandler handler, Boolean fCheck, IMethodCallMessage methodCallMessage)

    at Microsoft.Crm.Tools.Email.Management.Configuration.Deserialize(String configurationSettingsFilePath)

    at Microsoft.Crm.Tools.Email.Management.Configuration.LoadInstance(String configurationSettingsFilePath, Boolean highPriorityAccess)

    at Microsoft.Crm.Tools.Email.Agent.ServiceCore.UpdateConfiguration()

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    This is a fresh install of CRM 4.0, the rest of the CRM functionallity are working fine on all Outlook clients.

    Does anyone have an idea whats wrong?




    /Johan Lindberg

    Wednesday, May 21, 2008 2:45 PM


All replies

  • see updates and hotfiexesa








    msn : mscrmexpert@gmail.com



    Thursday, May 22, 2008 9:43 AM
  • Thank you Imran for the reply, will see on Monday if any of the updates solves my problem.


    Is it possible to just re-install the CRM email router if I cant fix the problem?





    Saturday, May 24, 2008 2:05 PM
  • Hi Johan


    I have the same problem, did you find a solution?

    Your assistance will be highly appreciated.


    Monday, January 26, 2009 2:55 PM
  • Hi Johan


    When you reinstall the email router you should point it to a new directory, the files that are in the current directory are corrupt. It worked for me, hope it works for you.



    Tuesday, January 27, 2009 1:16 PM
  • Hi CRM Lady,


    I have not solved the problem just deactivated the use of the email router and using Outlook to handle the CRM email service.


    Will try your suggestion about re-installing the email router tomorrow and direct it to install at another location, thank you!


    Best regards,



    Wednesday, January 28, 2009 10:14 PM
  • Hi,

    I am facing a similar issue. Have you managed to find a resolution to this?

    Friday, June 5, 2009 12:26 PM
  • I got the same error as this......I looked at what account was set to start the CRM email router service and logged on to the server with that account and then the Config Mgr opened sweet.
    • Proposed as answer by nailbreaks Monday, August 24, 2009 6:11 PM
    Monday, August 24, 2009 6:11 PM
  • Thanks this helps me.
    Moustafa Arafa
    Monday, February 22, 2010 8:57 PM
    • Proposed as answer by KumarXRM Friday, April 22, 2011 8:05 PM
    Tuesday, July 20, 2010 3:16 PM
  • Hi,


    I faced a similar problem with CRM 4.0 Email Router. (Note: Rollup 17 was already installed on server)


    To fix this problem I did the following


    1)        Stopped the email router service. ( Start -> run -> Type services.msc -> find Microsoft CRM email router service-> right click on the service and click stop)

    2)         Rename the Microsoft.Crm.Tools.EmailAgent.Configuration.bin located at C:\Program Files\Microsoft CRM Email\Service folder to Microsoft.Crm.Tools.EmailAgent.Configuration.bin.bakup

    3)        Restart the Microsoft Dynamics CRM Email Router service.

    4)        Now launch the Email Router Configuration Manager from the start program. A new Microsoft.Crm.Tools.EmailAgent.Configuration.bin will be created, and a blank configuration will appear.

    5)        Configure all the profiles and the deployments.

    a.        If you need help in configuring the Email Router and redeployment of existing deployment rules have a look at Microsoft.Crm.Tools.EmailAgent.xml file (C:\Program Files\Microsoft CRM Email\Service folder).


    Hope this helps  




    Sunday, July 3, 2011 7:32 AM