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product key not valid RRS feed

  • Question

  • First of all i have a toshiba A200 notebook with Vista preinstalled (SP1 downloaded after) on it. There is a seemingly original COA (you know what is it) on the back with PK (product key).(The pc is surely original, i have registered it at toshiba.com). So I got a message today that i must activate my windows. (i have never got this request before). i got an error that my product key is not valid (no, i havent mistyped it): error 0xC004F033.



    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c2fa
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {77EE6745-C8EB-4AA9-B223-A18ABE924F0A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{77EE6745-C8EB-4AA9-B223-A18ABE924F0A}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-341711759-897722556-851727168</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A200</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.60</Version><SMBIOSVersion major="2" minor="4"/><Date>20070712000000.000000+000</Date></BIOS><HWID>15323507018400FA</HWID><UserLCID>041B</UserLCID><SystemLCID>041B</SystemLCID><TimeZone>Stredoeurópsky čas (normálny)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    By the way my product key (the last 15 characters) is not the same showed by diagnostics above. Is this normal? If you need my PK, ask me.

     

    I need help please.

    Thursday, May 1, 2008 11:50 AM

Answers

  • Hello Greg,

     

     I asked you to follow those steps in the hope that they would resolve you issue. The best case would have been the steps fully fixed Vista, and the worst the step could have done is caused Vista to ask you to enter the Product Key found on the sticker on the side of your computer.

     

      But, given the errors that you received while following the steps, I do not believe Vista's anti-piracy systems are the cause of your issue,. I believe that your Vista showing as non-genuine is just a symptom of a larger issue. I do not know what the problem is, but I would like you to contact the PC Safety Support group at 1-866-pcsafety (1-866-727-2389). The first priority would be to have them help you get copies of your importent files, off the computer, in case the only resolution is to re-install Vista.

     

    I am sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

    Friday, May 2, 2008 9:08 PM

All replies

  • Hi greg666,

     

     greg666 wrote:

    If you need my PK, ask me.

     

    No, Please do not post your product key in this public forum!

     

     greg666 wrote:

     

    By the way my product key (the last 15 characters) is not the same showed by diagnostics above. Is this normal?

     

      Yes, every computer that is built by a large manufacturer (such as toshiba) that comes with Vista pre-installed, comes with two (2) product keys:

     

    1) OEM SLP: This key come in Vista when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key  (at the factory) Vista looks at the motherboard and see the special instructions and Activates itself. (that's why you did not need to Activate your computer after you brought it home)

     

    2) COA SLP: This is the Product key that you see on the sticker on the side of your computer. It's a valid product key, but should only be used in limited situations. The key does require activation, but you must Activate by Phone.

     

    The problem is that your Vista has the OEM SLP key (which should self-activate), but is asking to be activated...this shouldn't happen, but every once in a while, it does.

     

    So, first off, there is a Support Doc: "You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation" at http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573  That I believe is specific to your issue. Please follow the resolution portion of the doc.

     

    If that does not resolve your issue, please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key

    7) Reboot 2 times

     

    -------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot Twice

    11) Vista may require you to enter a Product Key (use the COA SLP key found on the sticker on the side or bottom of your computer) and Activate. Use the Activate by Phone method outlined below

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, May 1, 2008 10:41 PM


  • 1.: I cant install that update, i got : This update does not apply to your system.- because updating is not allowed while windows is not activated omg

    2.: I got : Script c:/Users/myname/desktop/slmgr.vbs not found

     i tried this command in folder Windows\system32-- i got error too, i got " process controls too much unnecessary cycles" or something similar

    3: I got when i type net stop slvsc : system error 1060 . This service is not installed.

    What can i do now?

    Friday, May 2, 2008 8:30 AM
  • I have tried again third method, i got now when im trying to rename tokens:

    "process cannot get access to file because it is in usage by another process" - sorry for inaccurate translation, i have Slovak windows.

    Friday, May 2, 2008 9:30 AM
  • okay, now i am totally angry and upset. this vista makes me sick. I have tried again the third method.
    i renamed tokens, restarted comp twice. Now  it is requesting me to preinstall windows. Does preinstalling mean reinstalling? I have not preinstalled yet because i fear i will lost my data. I promise if i  lost my important files i will sue the whole microsoft corporation! I really dont understand why must i do these stupid instructions, follow these stupid steps since i have bought vista legally. I believe pirate versions of windows are more stable than  this legal one, in addition they are  free! It is so annoying. I bought right to have windows which doesnt suck, didnt me? So,. i beg for your help.
    Friday, May 2, 2008 11:06 AM
  • Hello Greg,

     

     I asked you to follow those steps in the hope that they would resolve you issue. The best case would have been the steps fully fixed Vista, and the worst the step could have done is caused Vista to ask you to enter the Product Key found on the sticker on the side of your computer.

     

      But, given the errors that you received while following the steps, I do not believe Vista's anti-piracy systems are the cause of your issue,. I believe that your Vista showing as non-genuine is just a symptom of a larger issue. I do not know what the problem is, but I would like you to contact the PC Safety Support group at 1-866-pcsafety (1-866-727-2389). The first priority would be to have them help you get copies of your importent files, off the computer, in case the only resolution is to re-install Vista.

     

    I am sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

    Friday, May 2, 2008 9:08 PM
  •  Darin,
    I had to say thanks!! I was working on my mother in law's new Dell laptop and got this error after doing a system restore. I called Microsoft Tech support and was told it was a Dell problem. Dell told me that the only solution was to re-image the machine. Since I didnt want to lose all her data I started searching and found this article. Your Step set #1 solution worked like a charm.
    From my mother inlaw and myself Thank You!!
    Tuesday, August 26, 2008 4:50 PM