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  • i have just bought a brand new hp, my first lap top, i love it but i am really computer illiterate and whilst im managing most things, this product key rejection is really confusing me. i dont really understand why it is saying it is incorrect and even after consulting microsoft support do not really understand what is being said. can anyone explain why microsoft needs to be installed/activated (whats the difference anyway?) as i thought it was already part of the package. if i fail to enter a correct product key within 30 days will i loose word altogether? isnt it a bit of a flaw that so many computers have an incorrect product key?
    • Split by Stephen Holm Thursday, October 16, 2008 10:05 PM Splitting Post
    Wednesday, October 15, 2008 12:46 PM


  • Hello Anulaankara,

    Thank you for posting in the Vista Forum. Sounds like you are happy with the recent purchase :-).  In order to provide you with assistance I need to ask a couple questions to clairfy what you are experiencing.  You mention an incorrect Product Key and loosing word altogether. Are you experiencing problems with the Vista Operating System Product Key or Microsoft Office Product Key? Also you had the following questions:  Can anyone explain why microsoft needs to be installed/activated (whats the difference anyway?

    Please visit
    http://www.microsoft.com/genuine and select Why validate Office link. This link will provide you with indepth information surround Validation issues. Next you inquired about Product Activation. You may find detailed information located here:  http://support.microsoft.com/kb/302806 and http://www.microsoft.com/piracy/mpa.aspx . 

    Right now I am guessing you are concerned about Microsoft Word. The reason I speculate this was you indicated purchasing a new computer.  
    Office programs  normally do not come standard on computers but are offered for an additional cost from the manufacturer. Computer Manufacturers will often include a Trial version of Office, which allows you to use it for a limited number of uses after which, it will ask for a valid Office Product Key. If you wish to continue using it, you would need to buy a Full Version of Microsoft Office.

    If the copy of Office, that came with your computer is supposed to be a Full Version, then your vendor should have included in the documentation that came with your computer. If you are unable to find the Office Product Key and you still believe that the computer should have come with a Full Version of Office, please contact the Vendor and/or person that you bought the computer from for further assistance.

    The following Knowledge Base (KB) articles will show you how to determine whether you have a trial edition of an Office 2007 suite or program installed and conversion processes.

    KB927920 - How to determine whether you have a trial edition of a 2007 Office suite or program installed


    KB927756 - How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version


    How to buy the 2007 Microsoft Office suites


    Also not that trial software has a 30 day timer which begins when you launch the program for the first time.

    If it is out of date, you will have two options. The first is to uninstall it from your system. The second is to purchase the full version. It is recommended that you uninstall it if you do not wish to purchase to avoid further validation issues.

    Hopefully I have been able to explain details as what you are actually experiencing.  Take care and thank you Anulaankara :-).   

    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, October 16, 2008 11:21 PM
    Thursday, October 16, 2008 11:21 PM