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genuine office xp no longer genuine? RRS feed

  • Question

  • I have activated the product years ago, but the validation says it is not activated. So I try to activate the product, says it is activated.

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-38C99-TBPBR-KT3B7
    Windows Product Key Hash: B6mwczEcZcxtKmDg+/BQHUcFwdo=
    Windows Product ID: 76466-014-6350824-22598
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {A0F2AC3F-7A86-4414-8166-AB98F4780ADF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 101
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Professional - 101 Not Activated
    Microsoft Publisher 2002 - 100 Genuine
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A0F2AC3F-7A86-4414-8166-AB98F4780ADF}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KT3B7</PKey><PID>76466-014-6350824-22598</PID><PIDType>5</PIDType><SID>S-1-5-21-789336058-152049171-1343024091</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1010.003</Version><SMBIOSVersion major="2" minor="3"/><Date>20050126000000.000000+000</Date></BIOS><HWID>8219370F01842777</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{9111041D-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>1720EC26B6BD980</Val><Hash>WcL5zEXDgA3kp69ezlwrTeF/2eA=</Hash><Pid>54525-OEM-1790112-15072</Pid><PidType>4</PidType></Product><Product GUID="{9119041D-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>92ED8B8EB5776C0</Val><Hash>FOaqsP3q6A6/Uqsga2K0ejWeSyU=</Hash><Pid>54783-OEM-1690041-47072</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A



    Monday, March 2, 2009 7:46 PM

Answers

  • Hello Ms Sunny,


    Have you tried what Dan posted? Please let us know if this resolved what your experiencing. 


    Thank you,


    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Friday, March 6, 2009 11:16 PM
    Thursday, March 5, 2009 2:04 AM

All replies

  • Mssunny,

    Your mgadiag report is showing that your installation of Office XP Standard is not activated.  Your copy of Publisher 2002 is showing as Genuine!

    Lately, we have noticed a lot of folks posting with similar situations, that their longtime installations of Office XP have suddenly become "nongenuine" due to becoming not activated.

    I have copied from a Stephen Holm post to another foum user who had similar symptoms.  Please follow the instructions and then post back to let us know how you did:

    Thank you for visiting the Office Genuine Advantage (OGA) program forum. Your issue appears to be outside the scope of the OGA program forum. In an attempt to assist I would like to provide the following:

    Open My Computer located on your desktop.

    Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu do the following: Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    Right click data.dat file, then click Delete.

    The data.dat file is for Office, Not OGA.

    Once the file has been deleted, open an Office application such as MS Word and activate it.

    If product activation was successful try the Office Validation located here:

    http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng


    The following Knowledge Base (KB) articles can provide more information for Office Activation issues:

    KB903275 - How to troubleshoot problems that you may experience when you try to activate an Office product

    http://support.microsoft.com/kb/903275/en-us

    KB326851 -   Activation and registration of a Microsoft product

    http://support.microsoft.com/kb/326851

    KB919895 - How to troubleshoot problems that you may experience when you try to activate a 2007 Office product

    http://support.microsoft.com/kb/919895

    KB828958 - Resources to help you activate a license in Microsoft Office programs

    http://support.microsoft.com/default.aspx/kb/828958/en-us


    Thank you for visiting the OGA program forum.


    Stephen


    Stephen Holm

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, March 4, 2009 5:51 AM
  • Hello Ms Sunny,


    Have you tried what Dan posted? Please let us know if this resolved what your experiencing. 


    Thank you,


    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Friday, March 6, 2009 11:16 PM
    Thursday, March 5, 2009 2:04 AM
  • Hello Steve,

    Thanks a lot. I did the delete and reactivation and it  worked.

    BR
    /Sunny
    Sunday, March 8, 2009 11:03 AM