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I found my recipet..Where do I send my xp cd to get a new one? RRS feed

  • Question

  • I cant find the link. I got my xp cd from a store 4 years ago. I found the recipet, where do I mail it to get a new one?
    Because now windows says my key is no good.
    Friday, May 8, 2009 1:45 PM

Answers

  • Tim

         Thank you for providing us with the MGA Diagnostic results so quickly.  Currently your windows was installed with a blocked product key. We understand the inconvenience you are currently
    experiencing. We have seen numerous issues from customers who were provided a product keyon their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these
    types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Below I have extracted a portion of the MGA results to share. 

    WGA Data-->
    Validation Status: Blocked PID
    Validation Code: 11
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-8MWCF-MDD4H-R838Y
    Windows Product Key Hash: a6ewLkRgs4jslMyeGoIjJots7Fc=
    Windows Product ID: 76487-OEM-2253504-35728
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    You have a couple options available. First you should have been given the option to "Get Genuine" when you failed Windows XP validation. Here you may purchase the  Windows XP Kit offered by Microsoft and become genuine. The cost is roughly 1/2 half of what it would cost normally. Next you can take the software back where you made the original purchase and either request a genuine copy of Windows or return your monies. Next I would recommend for you to file a piracy report by following the directions @ http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.

     

    Thank you,

     

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, May 8, 2009 7:02 PM
    • Marked as answer by Stephen Holm Friday, May 8, 2009 7:02 PM
    Friday, May 8, 2009 6:59 PM

All replies

  • Good Morning Tim,

    Thank you for posting in the WGA Forum today. You indicate the product key isn't good currently. I have a few questions for you Tim. 

    Where did you purchase the Windows XP operating system from? 

    Did Windows XP operating system run for a period of time as genuine before indicating problems?

    Have you tried to contact or visit the store who sold you Windows XP and request them to provide you with a replacement?

    Did you receive a Certificate of Authenticity "COA" sticker?

    Did you receive the original packaging with the Windows XP Cd-Rom?

    Are you receiving any error codes or messaging indicating Windows XP is non-genuine? 



    We need for you to run the MGA Diagnostic Tool then provide us with your results back in this thread. The results will allow us to analyze the problem/s which you are experiencing.  Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Friday, May 8, 2009 5:00 PM
  • Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked PID
    Validation Code: 11
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-8MWCF-MDD4H-R838Y
    Windows Product Key Hash: a6ewLkRgs4jslMyeGoIjJots7Fc=
    Windows Product ID: 76487-OEM-2253504-35728
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {6419095E-E935-4B26-B8DC-39DB4AE755DE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 11
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Word 2002 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6419095E-E935-4B26-B8DC-39DB4AE755DE}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R838Y</PKey><PID>76487-OEM-2253504-35728</PID><PIDType>3</PIDType><SID>S-1-5-21-1659004503-1677128483-1060284298</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>PCV-RX470DS(UC)</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ACPI BIOS Revision 1004</Version><SMBIOSVersion major="2" minor="3"/><Date>20010425000000.000000+000</Date></BIOS><HWID>C9F43E470184C05A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>734F74C6B64C2DE</Val><Hash>J7RnyUeOMBet/G4t/PsOaH2/9Uc=</Hash><Pid>54189-OEM-1690084-82799</Pid><PidType>4</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1F684:ASUSTeK Computer Inc|15311:Compaq Computer Corporation|13073:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    I purchased Windows XP PRO from a local store. It worked fine for 5 years. Did not contact the store. It was OEM sealed in plastic with COA sticker.
    I never got any error codes. It says "OEM SOFTWARE" in black.
    Thanks....

    Friday, May 8, 2009 6:41 PM
  • Tim

         Thank you for providing us with the MGA Diagnostic results so quickly.  Currently your windows was installed with a blocked product key. We understand the inconvenience you are currently
    experiencing. We have seen numerous issues from customers who were provided a product keyon their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these
    types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Below I have extracted a portion of the MGA results to share. 

    WGA Data-->
    Validation Status: Blocked PID
    Validation Code: 11
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-8MWCF-MDD4H-R838Y
    Windows Product Key Hash: a6ewLkRgs4jslMyeGoIjJots7Fc=
    Windows Product ID: 76487-OEM-2253504-35728
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    You have a couple options available. First you should have been given the option to "Get Genuine" when you failed Windows XP validation. Here you may purchase the  Windows XP Kit offered by Microsoft and become genuine. The cost is roughly 1/2 half of what it would cost normally. Next you can take the software back where you made the original purchase and either request a genuine copy of Windows or return your monies. Next I would recommend for you to file a piracy report by following the directions @ http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.

     

    Thank you,

     

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, May 8, 2009 7:02 PM
    • Marked as answer by Stephen Holm Friday, May 8, 2009 7:02 PM
    Friday, May 8, 2009 6:59 PM