locked
Can't get MS Office Home to Validate RRS feed

  • Question

  •  

    I purchased MS Office Home and Student 2007 - Full License from Microsoft's web site.  I downloaded it, installed it, and activated it.  When I try to download templates (Excel)  from Microsoft, I get the following error message:

     

    Microsoft Office Home and Student 2007:
    Validation Failed

    No valid Office key was detected. This is a strong indication that the Office product installed is not genuine.

     

    Since I bought it directly from Microsoft, this is obviously wrong.  How do I fix it?

    Monday, December 10, 2007 5:15 PM

Answers

  • Hello NBD,

     

    Please Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    STephen Holm, MS

    Wednesday, December 12, 2007 3:30 AM