I have a Sony Desktop with Windows XP Home which was pre-installed on my computer and I have since upgraded to SP2. Now I am trying to download some software and I am being told Windows has encountered an unknown error - 0x80080299. When I retry validation I get another error - 0x80080101. After reviewing these forums I see that in June of this year Antsman posted the same problem. I tried all the solutions given to him and none of them worked. He also had a Sony Vaio computer. Here is a copy of the WGA Diagnostic Report. Please advise me what to do next. By the way, I validated my software several times in the past and it always passed the first time.
Diagnostic Report (1.7.0039.0):
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WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Cached / Grace status: N/A, N/A
Windows Product Key: *****-*****-KX9HW-YM6W9-XHR2G
Windows Product Key Hash: 8a+5HJJ0ZwuZ7+2DOTFIcn8INBM=
Windows Product ID: 55277-OEM-2111907-00110
Windows Product ID Type: 2
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010300.2.0.hom
ID: {A16B986C-2AE2-433A-A3A6-F883F144926B}(3)
Is Admin: Yes
Commit / Reboot / BRT: N/A, N/A, N/A
WGA Version: Registered, 1.7.36.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A
Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-171-1
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Prompt
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Prompt
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A16B986C-2AE2-433A-A3A6-F883F144926B}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XHR2G</PKey><PID>55277-OEM-2111907-00110</PID><PIDType>2</PIDType><SID>S-1-5-21-853399404-4186106918-213982511</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>PCV-RZ34G(UC)</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1010 </Version><SMBIOSVersion major="2" minor="3"/><Date>20041029000000.000000+000</Date><SLPBIOS>Sony Corporation,Sony Corporation</SLPBIOS></BIOS><HWID>F428336F01846052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Electronics Inc.</name><model>UCV091XEUM</model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>7BBD8615AECA466</Val><Hash>nYUb2pQGtufHv6/+ZxwgsNM3asc=</Hash><Pid>54186-762-7290111-17865</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>
