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  • Question

  • I'm having exactly the same problem, but I can't even download your diagnostics thingy as I haven't yet set up a wireless network at home, I simply want to be able to work on Word documents etc on the train? What am I going to do - I'm nearly at my wits end haha
    • Split by Stephen Holm Monday, August 4, 2008 4:32 PM Create your a seperate post.
    Monday, August 4, 2008 8:39 AM

Answers

  • Core-Connect,

        I have split your post making a personal thread for you. As Dan indicated we need all customers to make their own thread. This has a couple purposes. First it can get real confusing when we are attempting to address mulitple customers withing the same thread especially if a subject changes. Next we want to provide each customer with one to one assistance.  Please run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

        Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.




    Take care,

    Stephen Holm, MS


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, August 8, 2008 10:38 PM
    Monday, August 4, 2008 4:36 PM

All replies

  • Core connect,

    Please do not hijack someone else's thread, please start your own thread in a brand new post.

    Also, please provide a full description of your problem rather than "I have the same problem."  Very rarely do people who post that sentence actually have the same identical problem! :-)

    If your computer cannot access the internet, ask a friend to download the diagnostic utility which you can then copy to a flash drive and then copy to your computer.  Copy the generated report to the flash drive then copy to a computer with internet access then post in your new thread.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 4, 2008 3:33 PM
  • Core-Connect,

        I have split your post making a personal thread for you. As Dan indicated we need all customers to make their own thread. This has a couple purposes. First it can get real confusing when we are attempting to address mulitple customers withing the same thread especially if a subject changes. Next we want to provide each customer with one to one assistance.  Please run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

        Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.




    Take care,

    Stephen Holm, MS


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, August 8, 2008 10:38 PM
    Monday, August 4, 2008 4:36 PM