reactivating windows vista RRS feed

  • Question

  • please help
    just reinstalled new hard drive on customers pc - installed vista 32 home edition - the orginial OS that came with pc
    pc came with no software as all files were on hard drive - it burned out
    used OEM version to install the OS
    now tring to activate vista with actviation key that came with pc - activation app will not accept the legitmate key how do I get around this problem.
    want to keep the installation legeal if possibe.
    Can Microsoft help me with the re-activation over the phone.
    This is a legit problem.
    How do you re-install the OS when a system crashes. Most new systems do not come with DVD's of the OS.
    How do you repair this problem.
    I know I will run accross this smae problem in the future.
    Please help
    • Moved by Carey FrischMVP, Editor Saturday, November 21, 2009 3:50 PM Moved to relevant category (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Friday, November 20, 2009 11:19 PM


All replies

  • Hello aplustrain,

    Did you try to activate Vista by phone?  http://support.microsoft.com/kb/940315

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Proposed as answer by Darin Smith MS Monday, November 23, 2009 8:43 PM
    • Marked as answer by Darin Smith MS Wednesday, November 25, 2009 7:33 PM
    Saturday, November 21, 2009 1:14 AM
  •  How do you re-install the OS when a system crashes.

    That depends on the manufacturer of the computer and would be best answered by them
     Most new systems do not come with DVD's of the OS.

    That is correct, however, they are required to include some way to reinstall Windows. So to cut down on cost, most come with a copy of the restore software on a partition on the hard drive.  (my HP came with instruction on how to burn my own CD).
     now tring to activate vista with actviation key that came with pc

    Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:

    A) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions (inside the Bios) and Self-Activates. (that's why customers don't need to Activate thier computer after they bring it home...unlike the old days)

    B) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (such as when the OEM SLP key no longer self-activates...for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

    So the question is, which key did you use and did you try activating by Phone, like Dan suggested?

    Thank you,
    Darin MS
    Monday, November 23, 2009 8:42 PM