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Getting message that "This copy of Windows is not genuine" RRS feed

  • General discussion

  • I don't know what to do at this point in time with my computer.  I purchased it a couple years ago from Best Buy and it came with Windows 7 Home Premium with the option to upgrade to Windows 7 Professional.  3 days ago my desktop picture turned black and I am now getting a "This copy of Windows is not genuine".  I tried putting in the key that is on a sticker on the side of the computer but it comes up during the validation period as "invalid" or something like that.  What do I do now?  How do I roll back to Windows 7 Home Premium from the 7 Professional?   Update info to correct previous entry that original OS was Vista - my bad.

    Here is the report from the diagnostic tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-KX282-RQFVJ-8KDTY
    Windows Product Key Hash: YmP3CFHNgZl7qIBOSpUT9v1cGfs=
    Windows Product ID: 00371-618-7435547-85368
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {3B5B1495-2023-47E4-B3EB-33976873BE16}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Carla\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3B5B1495-2023-47E4-B3EB-33976873BE16}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8KDTY</PKey><PID>00371-618-7435547-85368</PID><PIDType>5</PIDType><SID>S-1-5-21-1718226406-1005102113-1078500082</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>IdeaCentre K300</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>58KT36AUS</Version><SMBIOSVersion major="2" minor="5"/><Date>20091014000000.000000+000</Date></BIOS><HWID>906D3F07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-03   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-618-743554-01-1033-7600.0000-1252011
    Installation ID: 017414282995005636449482521211674116330896680286241271
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 8KDTY
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 2
    Trusted time: 6/26/2012 7:48:51 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:25:2012 16:15
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAADAAAAAQABAAEA6GHw075Bqn+eh4KLpnn8aLTjb4RXrkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TC-03   
      FACP LENOVO TC-03   
      HPET LENOVO TC-03   
      MCFG LENOVO TC-03   
      SLIC LENOVO TC-03   
      OEMB LENOVO TC-03   
      GSCI LENOVO TC-03   
      SSDT LENOVO TC-03   

    And ideas?  I have also tried to do a system restore to a date before this all happened and it didn't undo the situation at all.  Please advise - it seemed like all was well until I did a windows update which in the past has usually caused some problems.  Now I feel like I have been duped again by the MS product.  




    • Edited by Self made geek Tuesday, June 26, 2012 5:29 PM
    • Changed type Self made geek Thursday, July 5, 2012 11:20 PM Problem solved with factory reboot
    Tuesday, June 26, 2012 3:23 PM

All replies

  • Cached Online Validation Code: 0xc004c4a2

    your product key shows as blocked. Where did you get this windows?

    Your product key shows as a retail license. if your computer shipped with pro it would show as OEM

    Please state the version and edition from your COA. do not state the product key.

    Tuesday, June 26, 2012 4:20 PM
    Answerer
  • To add to George's info, if you purchased a download copy from the Microsoft Store it is possible that the key is blocked due to a refund.  In any case, as George points out, Lenovos don't come from Best Buy with a retail copy of Windows unless you purchased a retail copy and had Best Buy install it.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Tuesday, June 26, 2012 4:50 PM
    Answerer
  • Since it has been a while I don't remember for certain but I think that my computer was loaded with Windows Vista but had the option to upgrade to the Windows 7 Professional (limited of course).  In this case I guess I will just have to rollback from 7 to Vista but how do I do that?  I don't remember where I found the upgrade button and have been looking for it so that I can get this situation rectified.  I just don't like Vista because it doesn't play well with other programs.  Since my computer did not come with a cd to reload the operating system I am uncertain what steps I could take short of doing a complete reboot to factory specs (which is a pain in itself).  What do you suggest?

    carla gebert

    Tuesday, June 26, 2012 5:03 PM
  • I find your statement about Best Buy Lenovos not coming with a retail copy of Windows to be disturbing.  How can they sell a machine and not have a valid copy of Windows installed?

    carla gebert

    Tuesday, June 26, 2012 5:06 PM
  • Tuesday, June 26, 2012 5:21 PM
    Moderator
  • Hi Carey,

    Your link comes up with: 

    405 - HTTP verb used to access this page is not allowed.

    The page you are looking for cannot be displayed because an invalid method (HTTP verb) was used to attempt access.

    In the mean time I was finally able to see the whole label on the side of my computer and found that it is for Windows 7 home premium.  So again how do I undo the upgrade to Windows 7 Professional and regain my Windows home premium so that I can get rid of the "not genuine" message?


    carla gebert

    Tuesday, June 26, 2012 5:26 PM
  • Why are you disturbed?  No manufacturers ship thier computers with retail copies of Windows.  They all ship with OEM (Original Equipment Manufacturer) copies preinstalled on the computer.  These copies are not retail copies.  They may not be transferred to another computer nor resold.  Retail copies are the boxed copies that you buy in the software section of Best Buy and install yourself.  Your report shows you are using a retail copy,

    Windows License Type: Retail

    If you were using the copy Lenovo originally installed on the computer your report would show

    Windows License Type:  OEM SLP

    IIRC the free upgrade to Windows 7 had an OEM NSLP license type.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Tuesday, June 26, 2012 5:30 PM
    Answerer
  • Click the link again.

    Only by using the proper Lenovo Windows 7 recovery DVD can you return to the orginal Windows 7 operating system.  In other words, you cannot simply uninstall the Windows 7 Professional edition you upgraded to.


    Carey Frisch


    Tuesday, June 26, 2012 5:30 PM
    Moderator
  • To repeat my question, what is the version and edition of windows from your COA? do not state the product key.

    Your reports shows it is likely your computer shipped with windows 7. (likely home premium)

    Tuesday, June 26, 2012 5:35 PM
    Answerer
  • You cannot rollback from Pro to Home Premium.  That requires a reinstallation of Windows.  You need the manufacturer's recovery disks.  The process will reformat your drive so backup your files and have the installation disks for your programs ready.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Tuesday, June 26, 2012 5:36 PM
    Answerer
  • As I am a self made geek - one who can usually figure out computer issues on my own - I am not a full blown geek.  I did not know the difference between retail and OEM.  So the sticker on the side of my computer - I was finally able to read the entire sticker without having to disconnect all the wires, says that it is Windows 7 Home Premium.  I am trying to remember if the Windows 7 Professional was a upgrade that was offered on my computer (with limited abilities) that I chose and perhaps that is where the problem lies.  But I do not recall ever loading a "retail" version of the software since I do not have the disc in my computer disc file.  What do you suggest at this point?  

    carla gebert

    Tuesday, June 26, 2012 5:37 PM
  • What do you suggest at this point?

    Follow the suggestions above. you will have to reinstall your windows.

    Tuesday, June 26, 2012 5:45 PM
    Answerer
  • Hi George,

    You are correct, since I was finally able to access the side of the computer (up against the wall in a niche) without having to completely disconnect it.  It is showing Windows 7 Home Premium.  That is what is showing on the COA.  So my question is this: How do I get my computer back to the original Windows 7 Home Premium edition?


    carla gebert

    Tuesday, June 26, 2012 5:46 PM
  • @Self-Made,

    Step away from the keyboard.  Put the mouse down slowly.  ;)

    Now read what we are all saying.

    You must do a reinstall of Windows 7 Home Premium.  There is no other way to migrate from a higher edition to a lower one.  For that you need the recovery disk set for your make and model.

    As for your thought:

    "I am trying to remember if the Windows 7 Professional was a upgrade that was offered on my computer (with limited abilities) that I chose and perhaps that is where the problem lies."

    There is no upgrade "with limited abilities".  In the past Microsoft has distributed Get Genuine kits to users who have counterfeit software, but the Windows installed is simply limited to use on the one computer and does not have limited abilities.  If you had Windows 7 Home Premium and used such a kit it would not result in your getting Windows 7 Professional.  You would still have Windows 7 Home Premium.

    We do see cases in this forum where a user needs to repair his Windows and borrows a disk from a friend.  If the disk is for a different edition of Windows then problems do ensue.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.


    Tuesday, June 26, 2012 6:12 PM
    Answerer
  • Thanks, I did just that before your post.  I am looking into the recovery disc option and/or full reboot to factory.  Its not like I haven't had to do that before on previous computers.  It is nice to have the availability of a forum to get the head screwed back on correctly especially during a time when I am fighting with issues at my new job.  Sometimes we just need to have someone point out the facts.  I get it and will proceed "with caution".

    Respectfully


    carla gebert

    Tuesday, June 26, 2012 6:39 PM
  • Good.  If you are thinking of using a recovery partition, that is the same as using a recovery disk.  You get the same result.  However, the recovery partition utility may not exist on your computer.  When you installed Pro it overwrote the recovery utility that is needed to start the recovery process when you start the computer.  If the function key you need to press at power on to start the recovery process does not work it will be because the utility itself is no long present due to the installation of Pro.  You should be able to get the utility from Lenovo Support and instructions for installing it.  In any case you should order the recovery disks because that is the only way to reinstall in the event of a hard drive failure.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Tuesday, June 26, 2012 7:17 PM
    Answerer