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The product key found on this computer is not valid for use in your region. RRS feed

  • Question

  • I've had my computer for 2 years now, and I know it was bought legitimately through Dell. Now all of a sudden I'm getting a message saying that "The product key found on this computer is not valid for use in your region." I've been in India for the last six weeks, and the computer is from the US, but I haven't had this problem before. Anyone know what to do?
    Friday, July 17, 2009 5:04 PM

Answers

  • Hello benjaminx,

      The COA sticker on the side of the computer says Windows XP Home Edition yet, the Diagnostic Report shows the version of XP, that is currently installed on your compoputer, to be Windows XP Pro.

     Also on the COA there should be a Product Key. If you compare the COA Product Key to the last 15 digites of the Product key listed in the Diagnostic Report, I believe that they would not match.  This means that the current XP Pro, is not the Windows that you are licensined to run on that computer. 

      I don't know how a Non-Genuine version of XP Pro got on your computer, but the most common way is what we call the "Repair Shop scenario".  This is where a User brings in their computer, to a repair shop (or to a friend or to that smart kid down the street), to be fixed. The repair person needs to reinstall XP, but instead of installing XP Home using the COA Product Key, they download a pirated version of XP Pro, off the internet, and install that in the computer, instead.  They may do it because they are lazy, are trying being mean or just because they think they are doing you a favor by installing the "better" XP Pro instead of the XP Home.

      However the software got there, the resolution is to save all your importent files, off the computer, then (using the Dell Windows XP Restore disk) reinstall XP Home using the key found on your COA sticker.

    Thank you,
    Darin MS 
    Friday, July 17, 2009 6:19 PM

All replies

  • Hello Benjaminx,

    We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

                                                          

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Windows” option.

     

    http://www.microsoft.com/genuine

     

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Windows.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, July 17, 2009 5:05 PM
  • I have Windows XP Home Edition and it says DELL in Black Lettering. Thanks for the quick response.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-FRT9J-6CRCC-XPQ4G
    Windows Product Key Hash: /n2VSkRETTTJ20MwDeR1tv62wYI=
    Windows Product ID: 55274-640-0059266-23067
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {F3316690-DB2B-4471-9100-0F8B65DBD02F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F3316690-DB2B-4471-9100-0F8B65DBD02F}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XPQ4G</PKey><PID>55274-640-0059266-23067</PID><PIDType>1</PIDType><SID>S-1-5-21-725345543-1417001333-2146997909</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1500                     </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="4"/><Date>20070802000000.000000+000</Date></BIOS><HWID>9B783EAF0184607A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>8B1259ACD9B7500</Val><Hash>E4+jK50T4YT0loc4jUqAnrg+04U=</Hash><Pid>73931-640-0516153-57911</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 175A9:Dell Inc|175A9:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Friday, July 17, 2009 5:32 PM
  • Hello Benjaminx,

    Right now your Dell Vostro 1500 computer has a Geographically Blocked Volume License installation of XP Pro.

    You also have a Volume Licensing installation of Office 2003 Professional.  If your installation and use of Office 2003 Professional is not part of a Volume Licensing Agreement, typically entered into by larger businesses, educational institutions, and government agencies, then your use of the Volume Licensing Key is unauthorized and your Office 2003 Professional installation is nongenuine.

    In order to Get Genuine, you will have to backup and offload your data, then use the Dell PC Restore process or the Dell OS Reinstallation CD to put XP Home back onto your computer, which will then have back its Genuine installation of XP Home.

    If your installation and use of Office 2003 Professional is not part of a Volume Licensing Agreement, please uninstall the nongenuine installation of Office 2003 Professional.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, July 17, 2009 6:08 PM
  • Why is XP being geographically blocked? I'm not in the United States right now, but it's been working for six weeks before this when I was out of the US as well. Will it be fixed when I return home?
    Friday, July 17, 2009 6:12 PM
  • Hello benjaminx,

      The COA sticker on the side of the computer says Windows XP Home Edition yet, the Diagnostic Report shows the version of XP, that is currently installed on your compoputer, to be Windows XP Pro.

     Also on the COA there should be a Product Key. If you compare the COA Product Key to the last 15 digites of the Product key listed in the Diagnostic Report, I believe that they would not match.  This means that the current XP Pro, is not the Windows that you are licensined to run on that computer. 

      I don't know how a Non-Genuine version of XP Pro got on your computer, but the most common way is what we call the "Repair Shop scenario".  This is where a User brings in their computer, to a repair shop (or to a friend or to that smart kid down the street), to be fixed. The repair person needs to reinstall XP, but instead of installing XP Home using the COA Product Key, they download a pirated version of XP Pro, off the internet, and install that in the computer, instead.  They may do it because they are lazy, are trying being mean or just because they think they are doing you a favor by installing the "better" XP Pro instead of the XP Home.

      However the software got there, the resolution is to save all your importent files, off the computer, then (using the Dell Windows XP Restore disk) reinstall XP Home using the key found on your COA sticker.

    Thank you,
    Darin MS 
    Friday, July 17, 2009 6:19 PM