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“An error has occurred in Microsoft Dynamics CRM mail merge” RRS feed

  • Question

  • Hi,

    User on CRM 4.0 Roll up 11 and Windows 7 with Office 2007 are getting the following error message when they try to produce an email mail merge from a quick campaign - the issue appears to be happening only on the email via mail &  letter via mail merge options - all other forms of campaign communication (i.e. phone call, email, letter) work correctly.

    This doesn't appear to be data or security related as I've tested this using an admin account (full CRM rights) and to several contact records in our databases.

    Has anyone seen this before?

    Monday, August 16, 2010 8:57 AM

Answers

  • Yes, this seems to be a bug in UR11. Just installed UR12 and the error seems gone.
    Gruß Carsten Groth http://carstengroth.spaces.live.com
    • Marked as answer by MSCRM MAN Monday, August 16, 2010 9:29 AM
    Monday, August 16, 2010 9:25 AM

All replies

  • Yes, this seems to be a bug in UR11. Just installed UR12 and the error seems gone.
    Gruß Carsten Groth http://carstengroth.spaces.live.com
    • Marked as answer by MSCRM MAN Monday, August 16, 2010 9:29 AM
    Monday, August 16, 2010 9:25 AM
  • Thanks Carsten! :)
    Monday, August 16, 2010 9:29 AM
  • how do I update the UR11?  I've already installed UR13 and am still getting the errors when attempting to do anything related to a mail merge in dynamics for outlook.
    • Edited by pehoffman Friday, September 24, 2010 5:41 PM additional info
    Friday, September 24, 2010 5:39 PM