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Windows 7 not genuine (But activated) RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-W8MJR-J9G26-RV4YX
    Windows Product Key Hash: 87GqO6IbnssBnNntVwHhmGyPV4U=
    Windows Product ID: 00371-842-0285661-85360
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {FA82BC4E-F479-4FA8-B10A-A7C9BCB68258}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Crateria\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FA82BC4E-F479-4FA8-B10A-A7C9BCB68258}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RV4YX</PKey><PID>00371-842-0285661-85360</PID><PIDType>5</PIDType><SID>S-1-5-21-2184640563-3989856259-1160536011</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20090804000000.000000+000</Date></BIOS><HWID>C8BB3607018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-842-028566-00-2057-7600.0000-0122010
    Installation ID: 002772705512600572357331675806827374974594340752184070
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RV4YX
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 13/10/2010 06:12:56 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 10:11:2010 14:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui


    HWID Data-->
    HWID Hash Current: OAAAAAIABAABAAEAAQACAAAAAgABAAEA6GEmUQ3pcs1U8hAzLK+UsvScDHSN72I9esofE0NzQho=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 080409 APIC2111
      FACP A M I OEMFACP 
      MCFG 080409 OEMMCFG 
      OEMB 080409 OEMB2111
      AAFT 080409 OEMAAFT 
      SSDT A M I POWERNOW

    Yeah I can see that there is a tampered file.. This all started (And maybe it caused it?) when my hard dive corrupted a load of files. Running the disk check it seemed to repair them all.. Then this started happening. I have run the suggested cmd line to try and repair with no success. The online validator claims that my windows isn't genuine.
    Note I can only guess what caused this. I am clueless

    I sent a email to technical support and got an automated reply at the exact time that my 1 day was up (Way to go microsoft.. Perhaps you should include that "You will get an automated response in exactly 1 business day") Was asked to call Microsoft.. No thanks

    This is my gamming pc. I can't put up with them crashing everytime my genuine PC tells me that it isn't. Reminds me of the new extreme forms of DRM where only the people who actually legitimately buy the games gets screwed (And you know who get the game DRM free)

    Okay rant over. I would appreciate any help :)
    Wednesday, October 13, 2010 5:21 PM

Answers

  • The following files have been tampered with.

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Try the following steps to repair the problem.

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

    • Marked as answer by Darin Smith MS Thursday, October 14, 2010 10:13 PM
    Wednesday, October 13, 2010 5:54 PM

All replies

  • The following files have been tampered with.

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Try the following steps to repair the problem.

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

    • Marked as answer by Darin Smith MS Thursday, October 14, 2010 10:13 PM
    Wednesday, October 13, 2010 5:54 PM
  • I had run SFC before, ran it again but no luck

    System restored as far back as I could. Still not genuine

    Already sent an e-mail (above) and I simply refuse to call any customer support line.. "Is it switched on?" "Have you tried unplugging it / rebooting?" "Oh then I don't know, hold on while I check with technical support" (That's who I would like to talk to >.>) "Oh did I mention that this call is costing you £££?"

    I'm sure there is a simple fix for this that doesn't require a telephone.. Unless they want to send me a file using one of those old telephone modems?

     

    Thanks for trying though

    Wednesday, October 13, 2010 6:55 PM
  • WGA support is free.
    Wednesday, October 13, 2010 10:13 PM
  • So my only choices are to phone customer support or reinstall windows? *Reaches for his Windows Disk* So what would be the best way to reinstall windows while keeping all my data intact on the same partition (Or how big shall I create my windows partition? That would probably help WHEN this happens again)
    Saturday, October 16, 2010 9:13 AM