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Cannot get Live One Care past the page where I enter payment.

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When I try to move on to the next page, the account # & code disappear and the page is still there. Can't get past this point to load Windows Live One Care.

Sunday, March 1, 2009 8:08 PM

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Many people have reported that the credit card information fields do not accept any characters other than letters and numbers. This could be as simple as dashes in the phone number or punctuation in address fields. Verify that you have not entered anything other than letters and numbers in the credit card form. If that continues to be a problem, contact support -

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
- Proposed as answer by Stephen BootsMVP, Moderator Monday, March 2, 2009 4:11 AM
- Marked as answer by Stephen BootsMVP, Moderator Monday, March 2, 2009 4:11 AM
Monday, March 2, 2009 4:10 AM

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