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Installation error RRS feed

  • Question

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    I just purchased Windows Live Online Care and the following message comes up when I insert the CD:

     

    "The procedure entry point GetProcessId could not be located in the dynamic link library KERNELL32.dll."

     

    I have no idea what this means, I have windows XP. Please help!! 

    Tuesday, May 6, 2008 1:12 AM

Answers

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    Verify what version of Windows XP is installed on your computer.

     

    1. Click "Start"

    2. Click "Run"

    3. Type in the open box "Winver" without quotations.

    4. Click "Ok"

    5. The result should have something like:

        Version 5.1 (Build 2600... Service Pack 2)

    6. If you dont have Service Pack 2 on the box, your computer is not installed with Service Pack 2.

        OneCare needs Service Pack 2 to be installed for it to run and be installed in a system.

        For further info for system requirements for OneCare please click on the link:

        http://onecare.live.com/standard/en-us/purchase/sysreq.htm

    7. If you dont have Service Pack 2 installed.

        Please click on this link to download the full installer for Service Pack 2

        http://download.microsoft.com/download/1/6/5/165b076b-aaa9-443d-84f0-73cf11fdcdf8/WindowsXP-KB835935-SP2-ENU.exe

    8. After installing Service Pack 2. Install OneCare again.

     

    Note: Please save first before running

    Tuesday, May 6, 2008 4:52 AM