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Windows Genuine Advantage Notification ( KB905474) RRS feed

  • Question

  • I have found the following problem.  Please help to rectify.

     

    Windows XP

    Windows Genuine Advantage Notification (KB905474)

    Friday, June 09, 2006

    Automatic Updates

     

    I have tried many times and not been successful.  I think this is why my Laptop is so slow. Pl help.

     

    Regards

    Thursday, May 3, 2007 5:02 AM

Answers

All replies

  • Hello Penelope,

     

    Would you describe, in more detail, what problem you are experiencing?

    It would also be helpful if you download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy, then Paste the report into a response message in this thread.

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

     

    Thursday, May 3, 2007 7:27 PM
  • I cannot get my system to download the Windows Genuine Advantage Notification (KB905474).  The system recognises that it needs to downloard it, and starts to, but then just hangs up. 

     

    I was able to download recent updates only when I choose the office updates.  Then while it was downloading those, I opened another version of IE and downloaded XP updates.  However, the WGAN did not and continues to not be downloadable.

     

    Here is a diagnostic report that I ran based on the thread.

    ----------------------------

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-6QTYD-77CCH-QTMQT
    Windows Product Key Hash: Ui+E9nrTFvSLMhhr9+FS+C3mcc0=
    Windows Product ID: 55274-640-4417264-23367
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {2E9D11EE-444C-4F7C-96ED-60DDC82073B1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2E9D11EE-444C-4F7C-96ED-60DDC82073B1}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QTMQT</PKey><PID>55274-640-4417264-23367</PID><PIDType>1</PIDType><SID>S-1-5-21-3004425119-1007972753-105681535</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7600 Convertible Minitower</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786D1 v01.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20050518000000.000000+000</Date></BIOS><HWID>333838870184E07C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>USC</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>BB0FD8B7E01F500</Val><Hash>OH5RbRAEXYVSAZl6wM+6RGCpvHc=</Hash><Pid>73931-640-4293253-57623</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>748ABC388C91500</Val><Hash>njylEQmYqknp282RHQA6CmUudYU=</Hash><Pid>72077-640-4835206-55725</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>748ABC388C91500</Val><Hash>njylEQmYqknp282RHQA6CmUudYU=</Hash><Pid>72085-640-4835206-55832</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>B715B537F3D6586</Val><Hash>vGUhRSX4Wh33puowZMiwYmy9pYU=</Hash><Pid>89409-707-1344135-65773</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, December 12, 2007 6:29 PM
  • Hello,

     

    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

     

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

     

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, December 12, 2007 7:39 PM
  • Hello Truth,

     

    Curious are you receiving any error codes and/or messaging whatsoever indicating there is a problem with the WGA downloads? 

    Resolution Steps for Manual ActiveX Installation WGA

     

    Are you having complications loading the Active X control? I would like to provide the following information and steps for you to follow to attempt resolving this issue.

    Step 1: OGA Manual ActiveX Installation

     

    1.      Click the Start button, then click “Run”

    2.      Type in “iexplore http://go.microsoft.com/fwlink/?LinkID=39204” then click ‘OK’. You will be prompted to download “LegitCheckControl.cab”.

    3.      Choose Open. Once this completes, a window will open showing two files, LegitCheckControl.dll and LegitCheckControl.inf. Leave this window open for now.

    4.      Click the Start button, then click “Run”

    5.      Type in “system32”, then click ‘OK’. (If you are running Windows XP, you may need to click “show files” to allow access to this system directory.)

    6.      Drag the LegitCheckControl.dll file from the window that was open into the system32 directory. If you are prompted to overwrite a file, choose ‘Yes’ to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, press “Continue” and allow it.)

    7.      Click the Start button, then click “Run”

    8.      Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    9.      You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

     

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?

     

    Should you have additional problems please review the knowledge base (KB) article “How to activate Windows XP” located @ http://support.microsoft.com/default.aspx?scid=kb;en-us;307890&sd=techh .      

     

                Restart the computer and contact the Microsoft Activation Center to re-activate Windows should there be problems should you need assistance. Activation and registration of a Microsoft product is located @:  http://support.microsoft.com/kb/326851/en-us . 

    The Office Activation Center can be reached at (888) 652-2342 from 8:00 AM to 10:00 PM Pacific Time

     

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Wednesday, December 12, 2007 7:42 PM
  • I saw this in another forum and tried it, but my system still hangs when it tries to download "Windows Genuine Advantage Notification (KB905474)"  It hangs whenever the system tries to download it automatically or when I go to tools on IE and go for an update.

     

    Thanks!

     

    Dan

     

     

     
     
     
     
     
    Monday, December 17, 2007 4:25 PM
  • Sorry I did not see the first sentence.  No, it is really frustrating.  No error code.  NO nothing.

     

    Thanks!

     

    Monday, December 17, 2007 5:44 PM