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"View in CRM" blank page RRS feed

  • Question

  •  

    Hello,

     

    When I click the "View in CRM" button in Outlook I am taken to "https://[mycrmserver]/_root/stage.aspx" and it remains a blank page.

     

    I am using Vista / Outlook 2007 / Latest V3C Add-in with Rollup 2.  Other than this, the add-in seems to work fine.  I can also use the web client without issue.

     

    I'm not sure where to look from here - any advice would be appreciated.

     

    Thank you.

     

     

    Monday, January 21, 2008 8:22 PM

Answers

  • I saw this today as well and tried everything that I knew to do. I figured out the problem and it may sound weird but the issue was due to my network card "Speed and Duplex" I had configured it a while back as 100Mbps Full Duplex , I changed it back to Autosense and closed my IE window. Re-opened it and browsed to my CRM and voila everything was loading very quickly and no blank pages.

     

    Try setting the speed and duplex to whatever your network settings are if it is currently set to Autosense, or vice versa.

     

    Manx

    Wednesday, April 2, 2008 3:27 PM

All replies

  • Dear

     

    see this  http://blog.sonomapartners.com/2007/09/trouble-trackin.html

     

    I found KB Article #911516 had the answer to my problem. If the owner of the appointment (the person clicking "Track in CRM") has their email address in the CRM database more than once, you will receive this error.

     

    Best regards,

    Imran

     

    KB Article #911516 had the answer to my problem. If the owner of the appointment (the person clicking "Track in CRM") has their email address in the CRM database more than once, you will receive this error.

     

    Best regards,

    Imran

     

    http://microsoftcrm3.blogspot.com

     

    Tuesday, January 22, 2008 6:59 AM
    Moderator
  • Thanks for the response, but I get a blank IE window and not an error message.  Also, I can't seem to login to the site that your KB article points to.  Do you (or anyone) know if Actoin Pack users get access to the same support as those who purchase CRM directly?

     

    Any other ideas on why I get the blank window would be appreciated.

     

    If it helps, here is the data sent to the browser in the blank page as captured by Fiddler2

     

    HTTP/1.1 200 OK

    Date: Wed, 23 Jan 2008 01:38:19 GMT

    Server: Microsoft-IIS/6.0

    X-Powered-By: ASP.NET

    X-AspNet-Version: 1.1.4322

    Cache-Control: no-cache

    Pragma: no-cache

    Expires: -1

    Content-Type: text/html; charset=utf-8

    Content-Length: 1166

     

     

    <html>

    <head>

    <META HTTP-EQUIV="Content-Type" CONTENT="text/html; CHARSET=utf-8"><script language="JavaScript">var LOCID_UNRECOGNIZE_DOTC = "\u007b0\u007d is not a recognized Object type\u002e";

    var LOCID_XML_PARSER_ERROR = "XML Parser Error\u003a \u007b0\u007d";

    var LOCID_BU_CANNOTDISABLE = "It has been detected that this operation would deactivate all remaining business units and cannot proceed\u002e";

    var LOCID_DIALOG_OFFSET_WIDTH = "0";

    var LOCID_DIALOG_OFFSET_HEIGHT = "0";

    var LOCID_REPORTS_URL = "\x2FWorkplace\x2FMy Work\x2FReports";

    </script>

    <link rel="stylesheet" type="text/css" href="/_common/styles/global.css">

    <script language="javascript" src="/_controls/util/util.js"></script>

    <script language="javascript" src="/_common/scripts/global.js"></script>

    <script language="javascript" src="/_common/windowinformation/windowinformation.aspx"></script>

    <link rel="stylesheet" type="text/css" href="/_common/styles/fonts.aspx">

    <title>Microsoft CRM</title>

    </head>

    <frameset rows="*" border="0" style="border:0px;">

    <frame id="stage" name="stage" scrolling="auto" src="/_root/Blank.aspx"></frame>

    </frameset>

    </html>

    Wednesday, January 23, 2008 1:44 AM
  • Has anyone seen this?

     

    Saturday, January 26, 2008 7:00 AM
  •  

    I am having the same issue with (Outlook 2007/Vista/CRM 3 V3C client with UR 2).

    Any update on this?

    Have you managed to solve the problem?

     

    Thanks,

    Jevgenij

    Monday, February 25, 2008 8:29 AM
  • Nope. Same problem.  I'm still hoping someone who figures it out will post the answer.

     

    Please post back here if you discover the solution

     

    Thanks.

     

    Monday, February 25, 2008 9:09 AM
  • I saw this today as well and tried everything that I knew to do. I figured out the problem and it may sound weird but the issue was due to my network card "Speed and Duplex" I had configured it a while back as 100Mbps Full Duplex , I changed it back to Autosense and closed my IE window. Re-opened it and browsed to my CRM and voila everything was loading very quickly and no blank pages.

     

    Try setting the speed and duplex to whatever your network settings are if it is currently set to Autosense, or vice versa.

     

    Manx

    Wednesday, April 2, 2008 3:27 PM
  • Well, I actually did try it.  I set from Auto to Full Duplex and also tried Half Duplex.  No resolution for me yet.

     

    Thanks for the post!

     

    More ideas from the community are welcome Smile

     

    Wednesday, April 2, 2008 8:34 PM
  •  

    Although it is part of Update Rollup 2 try installing this fix again:

     

    http://support.microsoft.com/kb/924079/EN-US/

     

    Your problem happened to one of my clients and reapplying this fix solved the problem. It might not work for you.

     

    Thursday, April 3, 2008 7:53 AM
    Moderator
  • Feridun Kadir, thank you for your suggestion.

     

    Unfortunately I don’t think this applies to my issue.  I am not trying to send an email and so the problem of missing recipients does not affect me.

     

    I want to open a task in Outlook that I created in CRM.  The task is in Outlook due to the CRM Client auto synchronization.  At this point I want to click either “View in CRM” or “View Regarding” to get more information about the task or what it regards.  When I click either of those I get a blank IE window as described in the above posts.

     

    IE results:

     

    URL is https://[mycrmserver]/_root/stage.aspx

     

    Data as captured by Fiddler2 is:

     

    HTTP/1.1 200 OK
    Date: Wed, 23 Jan 2008 01:38:19 GMT
    Server: Microsoft-IIS/6.0
    X-Powered-By: ASP.NET
    X-AspNet-Version: 1.1.4322
    Cache-Control: no-cache
    Pragma: no-cache
    Expires: -1
    Content-Type: text/html; charset=utf-8
    Content-Length: 1166
     
     
    <html>
    <head>
    <META HTTP-EQUIV="Content-Type" CONTENT="text/html; CHARSET=utf-8"><script language="JavaScript">var LOCID_UNRECOGNIZE_DOTC = "\u007b0\u007d is not a recognized Object type\u002e";
    var LOCID_XML_PARSER_ERROR = "XML Parser Error\u003a \u007b0\u007d";
    var LOCID_BU_CANNOTDISABLE = "It has been detected that this operation would deactivate all remaining business units and cannot proceed\u002e";
    var LOCID_DIALOG_OFFSET_WIDTH = "0";
    var LOCID_DIALOG_OFFSET_HEIGHT = "0";
    var LOCID_REPORTS_URL = "\x2FWorkplace\x2FMy Work\x2FReports";
    </script>
    <link rel="stylesheet" type="text/css" href="/_common/styles/global.css">
    <script language="javascript" src="/_controls/util/util.js"></script>
    <script language="javascript" src="/_common/scripts/global.js"></script>
    <script language="javascript" src="/_common/windowinformation/windowinformation.aspx"></script>
    <link rel="stylesheet" type="text/css" href="/_common/styles/fonts.aspx">
    <title>Microsoft CRM</title>
    </head>
    <frameset rows="*" border="0" style="border:0px;">
    <frame id="stage" name="stage" scrolling="auto" src="/_root/Blank.aspx"></frame>
    </frameset>
    </html>
     

    Saturday, April 5, 2008 10:46 PM
  •  

    I can see that the situation is different. Sorry my suggestion wasn't relevant.

     

    The following text in your capture is of concern:

     

    Code Snippet

     

    var LOCID_BU_CANNOTDISABLE = "It has been detected that this operation would deactivate all remaining business units and cannot proceed\u002e";

     

     


     This is a very strange error for simply trying to view an object. This needs more investigation. Unfortunately I have no suggestions for you.

     

    Monday, April 7, 2008 7:08 AM
    Moderator
  • Any fixes to this problem? I'm using IE7, Outlook and windows vista. When opening an activity in outlook and clicking "view in crm", i'm getting a blank page.

    Suggestions?
    Tuesday, February 9, 2010 2:32 PM
  • I had the same problem and found it here: http://edwardsdnadynamicscrm.spaces.live.com/Blog/cns!D5F22FDCDD6519D5!791.entry

    Here is the solution. It worked for me.

  • In IE8 go to Tools->Internet Options->Security tab. 
  • Once there, click to “Reset all zones to default level”. 
  • Additionally, click “Enable Protected Mode”.  I had already had protected mode selected, so I unchecked it, applied it, closed and restarted both IE and Outlook. 
  • Then went back to re-check it and apply it. 
  • Again, close and restart both IE and Outlook. 
  • Proposed as answer by Michael Karls Tuesday, July 27, 2010 8:42 PM
Tuesday, July 27, 2010 8:42 PM
  • What worked for us was to disable Protected Mode in Trusted Sites but keeping it enable under Internet Sites. The list of sites in Trusted Sites is considered safe enough to run without Protected Mode
    Friday, September 24, 2010 3:33 PM