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Validation Error in Office 2003 RRS feed

  • Question

  • As part of my subcontractor agreement with a Company, I was provided with the Microsoft Office 2003 Professional software. 

    The company that provided me the software no longer exists, it was sold to another firm; but I have the Product Keys and ID to prove I am using a valid copy of the multi-user software.

    Is there any way to resolve the validation issue?  There is no longer anyone at that company that can help me (the staff was taken over by the new firm). 

    I have a Hard Copy of the Software, all the Product Keys and IDs.

    I've run all the tests I have seen in the Forums.

    • Edited by Rfoehl71 Thursday, November 11, 2010 4:53 PM
    Tuesday, November 9, 2010 5:39 PM

Answers

  • Hello Rfoehl71,

    I doubt that the discs themselves are counterfeit, but I suppose it is possible.  If you have been reading about the 3HFDY product key then you probably already know the story, that your current installation of Office was done with that widely pirated and now blocked VLK.

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    You probably only recently installed the KB949810 update which installs the Office Genuine Advantage Notifications Utility.  If you did not have that until recently, then there was no way for Office to find out if its product key was blocked or not.  The only other way to have found this out would have been to go to www.microsoft.com/genuine and click on the Validate Office button.

    If you can persuade the sister company to provide you with their presumably current and valid Volume Licensing PK for Office Professional 2003, then you can follow the procedure in this MS KB to change out the nongenuine PK for their genuine PK:  http://support.microsoft.com/kb/895456

    You may be successful in particpiating in Microsoft's complimentary replacement program.  Go to www.microsoft.com/genuine and click on the Validate Office button.  When Office fails validation, look for the links to the complimentary replacement program.  You'll have some form fields to fill out and then you'll get the address to send the discs.  Based on experience with other customers, if you fill out the form "correctly" ;-)  you will be sent replacements (Office 2007 Professional).

    Thursday, November 11, 2010 5:34 PM

All replies

  • As part of my subcontractor agreement with a Company, I was provided with the Microsoft Office 2003 Professional software. 

    The company that provided me the software no longer exists, it was sold to another firm; but I have the Product Keys and ID to prove I am using a valid copy of the multi-user software.

    Is there any way to resolve the validation issue?  There is no longer anyone at that company that can help me (the staff was taken over by the new firm). 

    I have a Hard Copy of the Software, all the Product Keys and IDs.

    I've run all the tests I have seen in the Forums.


    If this was a volume licensed version of Office 2003 Pro then the volume license is no longer valid as the company that obtained it no longer exists and apparently the new company never renewed or transferred the volume license.   Also if you no longer work for the company the license is invalid.
    • Marked as answer by Darin Smith MS Wednesday, November 10, 2010 8:43 PM
    • Unmarked as answer by Rfoehl71 Thursday, November 11, 2010 3:03 PM
    Tuesday, November 9, 2010 6:36 PM
  • Hello Rfoehl71,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Are your installation discs genuine Microsoft hologrammed discs?  Is there wording on the disc that states "For distribution with a new PC only.  For product support, contact the manufacturer of the PC," or, "Volume Licensing software.  All use subject to separate Volume Licensing Agreement," or words to that effect?

    Thursday, November 11, 2010 3:07 PM
  • Could this be an "Administrator issue"?  How can I logon as an administrator - I am the only user on this computer and have no clue why Windows 7 created me as a user, me as an administrator, and now there is a "trustedinstaller" as the owner, and new "authorized users".

    I called and spoke to the Comapny that now has the VLK - the Company that took over the one I worked for.  I provided them with a copy of the agreement.  Thankfully one peron is still there that remembers me.

    They asked me why I got an error at all; NOW, after upgradng to Windows 7, and HAD NOT prior to upgrade.

    Since I have the OEM Discs and all the Product ID and Key info - they don't see why I cannot validate my Office Suite with Windows 7.

    I have to tell you, I regret upgrading.  I fee like Microsoft has/and is pushing enough software down my throat.  I will buy a MAC before I sink more money into another copy of an Office Suite.

     

    Thursday, November 11, 2010 3:13 PM
  • Hello Rfoehl71,

    Please run the mgadiag utility and post the report.  Also, please provide the specific info requested regarding what is printed on the discs you have.

    Also, does your Office product key end in 3HFDY or TBBBG?  Do not post any more of the key, just tell us which of these two if applicable.

    Thursday, November 11, 2010 3:37 PM
  • The Discs have holograms on them, they do reference VLK.  They are old - 2004 to 2007 or before, the labels may have been blue of some shade.  The Product Codes/IDs are on the inside of the case I was provided (as there is also other software that was provided).  Everything was loaded for me by their IT department. 

    I did find out that while the Co I worked for no longer exists - the sister Co still does exist.  I have confirmed the sister Co owned the software used by all the "divisions", and apparently, I am still on their subcontractor list. 

    The Product Key ends in 3HFDY (and I have already read all the gory details about the most pirated Key in Microsoft history).

    If they provided me with a set of illegal discs - I will be cancelling my contract with them effective IMMEDIATELY; what kind of company does something like this?

    Thanks for your patience - but this gets very frustrating.  I've been moving along here for almost 7 years and suddenly it just NOW becomes a problem?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data--> *out data not necessary to be posted online in public forum

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-6MMKR
    Windows Product Key Hash: pWBLLc3ejhtrv1mNou7qe3rYiuU=
    Windows Product ID: *****-***-*******-85046
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {60B6B806-CDFB-4402-9A4A-AC58686A94E9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{60B6B806-CDFB-4402-9A4A-AC58686A94E9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6MMKR</PKey><PID>00359-030-5084981-85046</PID><PIDType>5</PIDType><SID>S-1-5-21-3008593694-1735576164-3167157107</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A215</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.00   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070827000000.000000+000</Date></BIOS><HWID>C35F3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57357</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ********-****-****-****-1e4f15b612ad
    Application ID: ********-****-****-****-d6ec3f16059f
    Extended PID: *****-*****-***-******-**-****-7600.0000-2972010
    Installation ID: ******************************677076460505235765997732
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6MMKR
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/11/2010 11:29:04 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:26:2010 10:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAEABwABAAIAAAABAAAAAgABAAEAJJROvUaeenis777REJq4kZCmroR+ps5w8vRscw60+yt4qg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV    APIC 
      FACP   ATI     Herring
      HPET   PTLTD   HPETTBL
      MCFG   TOSINV    MCFG 
      SSDT   PTLTD   POWERNOW
      SLIC   TOSINV  TOSINV00

    Thursday, November 11, 2010 4:51 PM
  • Hello Rfoehl71,

    I doubt that the discs themselves are counterfeit, but I suppose it is possible.  If you have been reading about the 3HFDY product key then you probably already know the story, that your current installation of Office was done with that widely pirated and now blocked VLK.

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    You probably only recently installed the KB949810 update which installs the Office Genuine Advantage Notifications Utility.  If you did not have that until recently, then there was no way for Office to find out if its product key was blocked or not.  The only other way to have found this out would have been to go to www.microsoft.com/genuine and click on the Validate Office button.

    If you can persuade the sister company to provide you with their presumably current and valid Volume Licensing PK for Office Professional 2003, then you can follow the procedure in this MS KB to change out the nongenuine PK for their genuine PK:  http://support.microsoft.com/kb/895456

    You may be successful in particpiating in Microsoft's complimentary replacement program.  Go to www.microsoft.com/genuine and click on the Validate Office button.  When Office fails validation, look for the links to the complimentary replacement program.  You'll have some form fields to fill out and then you'll get the address to send the discs.  Based on experience with other customers, if you fill out the form "correctly" ;-)  you will be sent replacements (Office 2007 Professional).

    Thursday, November 11, 2010 5:34 PM