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Unable to download Word templates due to validation problem RRS feed

  • Question

  • I got a Thinkpad that I wiped and rebuilt from scratch with a clean Windows Vista Ultimate CD and used the OEM keycode that came with my machine. I then installed the Office 2007 Pro with a keycode received as part of my MSDN subscription. Everything shows validated, however, when I attempt to download a template in Word, I get the message saying the product has failed validation. I confirmed that I'm using Office 2007 Ultimate SP1 (not OEM)

    I ran the diagnostics. Following is the debug summary.

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F2CKT-CYCXW-GJHDX
    Windows Product Key Hash: qbXhFa24dQOnk0o7ZDX1QWfJ5pc=
    Windows Product ID: 89580-OEM-7200883-69111
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {FD4BF2DE-D216-4139-B34C-B642581F9EAE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FD4BF2DE-D216-4139-B34C-B642581F9EAE}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GJHDX</PKey><PID>89580-OEM-7200883-69111</PID><PIDType>8</PIDType><SID>S-1-5-21-112999145-1436584833-148915032</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>64578LU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETB7WW (2.17 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080425000000.000000+000</Date></BIOS><HWID>4D313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7L   </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>494E4DE48A39EBA</Val><Hash>+mNcvJ45bsrW7XtQUP9TVpGXEPs=</Hash><Pid>89403-861-0434962-63837</Pid><PidType>8</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>980BCB5618F16BA</Val><Hash>ZR8H2kIOXdJk0s/9vkMxnciOwTw=</Hash><Pid>89405-861-0722244-63483</Pid><PidType>8</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>2FA4E2822BAE6BA</Val><Hash>rC70+lYFMJruPn2Ongv+/Lp0tVY=</Hash><Pid>81608-861-4492817-65218</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: f79b5e33-4a4e-451c-9e8a-55dcc9bdb89d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00144-008-869111-02-1033-6000.0000-0542008
    Installation ID: 008242027832074256295110549986188325243032455213575120
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: GJHDX
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PgAAAAEABgABAAMAAQABAAAAAwABAAEAeqhu1S3FgIWwVC4IGp8ALUaDehb6EupkBODy9EYGdgmA7KxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TP-7L  
      FACP   LENOVO  TP-7L  
      HPET   LENOVO  TP-7L  
      BOOT   LENOVO  TP-7L  
      MCFG   LENOVO  TP-7L  
      SSDT   LENOVO  TP-7L  
      ECDT   LENOVO  TP-7L  
      TCPA   LENOVO  TP-7L  
      SLIC   LENOVO  TP-7L  
      ASF!   LENOVO  TP-7L  
      SSDT   LENOVO  TP-7L  
      SSDT   LENOVO  TP-7L  
      SSDT   LENOVO  TP-7L  
      SSDT   LENOVO  TP-7L  


     



     
    Monday, January 19, 2009 11:48 PM

Answers

  • Should you still need assistance post back.

    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, January 20, 2009 1:43 AM
    Tuesday, January 20, 2009 1:42 AM

All replies

  • Forget it... just realized I didn't read the error properly...  my copy of Project isn't activated yet. I'm sure once I do that, it'll fix the problem
    Monday, January 19, 2009 11:54 PM
  • Should you still need assistance post back.

    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, January 20, 2009 1:43 AM
    Tuesday, January 20, 2009 1:42 AM