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100% Legit Windows 7 version suddenly not "genuine" RRS feed

  • Question

  • REPOSTED FROM INSTALL, UPGRADE, ACTIVATE FORUM

     

    per similar threads, my copy of Windows 7 Home came installed on my PC (name-brand bought from big box retailer)
    For 5 months, no problems at all. Within the past 10 days or so, I am getting regular alerts that my copy of Windows is not genuine and Windows updates will not run. Suddenly, the Activation info on the Computer->Properties page is gone. (I have the Official Microsoft Label with serial # on the side of the unit)
    Running SLUI tells me a problem has occurred. A call to the PC manufactuer gave me the un-helpful advice to reinstall from scratch (blowing away everything on my PC).
    The PC will not restart--I needed to restore from a previous restore point.
    Here is the output from the Diagnostic tool. Help?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {8E0E8C07-DFB9-4711-BF65-4879373C1442}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8E0E8C07-DFB9-4711-BF65-4879373C1442}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2734262406-2955021900-1505994219</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>SX2841</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B3</Version><SMBIOSVersion major="2" minor="6"/><Date>20100712000000.000000+000</Date></BIOS><HWID>BCBA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>8A35B90A1F30D86</Val><Hash>0fM8XWP863w7/xkBFs9rQPr14vY=</Hash><Pid>89409-707-1241875-65024</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 4:23:2011 15:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAonZaRrzFkGI+rUz13Ee2VFxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        APIC0847
      FACP            ACRSYS        FACP0847
      HPET            ACRSYS        OEMHPET
      MCFG            ACRSYS        OEMMCFG
      SLIC            ACRSYS        ACRPRDCT
      OEMB            ACRSYS        OEMB0847
      GSCI            ACRSYS        GMCHSCI
      AWMI            ACRSYS        OEMB0847
      SSDT            DpgPmm        CpuPm

     

     

    The SPPSVC service was set to delayed start and was not running. I attempted to start it and got

    "Windows could not start the Software Protection Service on Local Computer.
    Error 2: The system cannot find the file specified"

     

    I am wary of rebooting since the last time I did I had to use a previous restore point to get it to start
    Sunday, April 24, 2011 8:45 PM

Answers

  • "danschneid" wrote in message news:f89fd018-40bf-4887-9f8f-a8f1b6f7d068...

    REPOSTED FROM INSTALL, UPGRADE, ACTIVATE FORUM

     

    per similar threads, my copy of Windows 7 Home came installed on my PC (name-brand bought from big box retailer)
    For 5 months, no problems at all. Within the past 10 days or so, I am getting regular alerts that my copy of Windows is not genuine and Windows updates will not run. Suddenly, the Activation info on the Computer->Properties page is gone. (I have the Official Microsoft Label with serial # on the side of the unit)
    Running SLUI tells me a problem has occurred. A call to the PC manufactuer gave me the un-helpful advice to reinstall from scratch (blowing away everything on my PC).
    The PC will not restart--I needed to restore from a previous restore point.
    Here is the output from the Diagnostic tool. Help?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

     

     

    The SPPSVC service was set to delayed start and was not running. I attempted to start it and got

    "Windows could not start the Software Protection Service on Local Computer.
    Error 2: The system cannot find the file specified"

     

    I am wary of rebooting since the last time I did I had to use a previous restore point to get it to start

    OK - thanks for reposting in this forum!
     
    There are two reasons (that I know of) to get that error when trying to start that Service.
     
     
    1) The file is missing
    or
    2) The registry entry that tells Windows where to find that file is malformed (or missing altogether).
     
    Please check that the file C:\Windows\System32\sppsvc.exe exists (indications are that it does, as otherwise it should be listed as a File Mismatch under File Scan Data)
     
     
    If not, then the problem is almost certainly in the registry - which could be complex to fix in the forums. If you want to take it off-forum, please email me at  ngs AT crashfixpc DOT co DOT uk  (make the obvious changes), and we can try and deal with it one-one.
     
    Otherwise,  I recommend contacting assisted support at one of the below URL, for further assistance.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 25, 2011 6:42 AM
    Moderator