How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Unofficial path - send me an email at sboots_at_mvps.org (replace _at_ with @) with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link:
http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/f8aeaf58-e03f-4a90-9fa8-f8eb2b2c4e9f
I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.
If you don't get an email response from me wthin 24 hours, post back as my email provider is getting more aggressive with the spam filtering.
-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
