This forum is closed. Thank you for your contributions.
These ones might help.
https://support.microsoft.com/en-us/kb/326246
https://www.microsoft.com/hardware/en-us/support/contact-us
or contact them here.
http://www.microsoftstore.com/store/msusa/en_US/DisplayHelpContactUsPage
Regards, Dave Patrick .... Microsoft Certified Professional Microsoft MVP [Windows] Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.