locked
Windows Home Server 2011 not available for Hong Kong Subscribers RRS feed

  • Question

  • I noticed Windows Home Server 2011 was released to Technet. However, it seems that all Technet subscribers in Hong Kong cannot download it. It is extreamly unfair to us as we pay the same amount of money but we cannot have the same amount of return.
    • Moved by kariya21Moderator Sunday, April 24, 2011 8:03 PM not a WHS v1 question (From:Windows Home Server Software)
    Saturday, April 9, 2011 2:56 AM

All replies

  • On the Technet Homepage, choose Get Help and Support.
    Now on the right side, choose " Online Concierge Chat ".
    PS: It's extremly easy to do ;-)
     
    I noticed Windows Home Server 2011 was released to Technet. However, it seems that all Technet subscribers in Hong Kong cannot download it. It is extreamly unfair to us as we pay the same amount of money but we cannot have the same amount of return.

    Have a nice day!
    Saturday, April 9, 2011 5:10 AM
  • The "Online Concierge Chat" diverted back to here.

    Quote

     

     

    This is Alvin from TechNet Online Concierge. Thank you for contacting Microsoft.

     

    I has received the feedback from our TechNet Product team. I am sorry to say the Windows Home Server 2011 and Windows Small Business Server 2011 is occasionally restricted from Hong Kong. I have attached this team’s feedback for your reference.

     

    The following is the email from our TechNet Product Team:

    ====================================

    Please convey this to the customer, that certain products are, occasionally, restricted from certain geopolitical regions, and that’s the case for Windows Home Server 2011 and Windows Small business server 2011 in his region.  This policy is set in place by the product team itself, so in this case he'll need to direct his question to the Windows Home Server team or SBS team.   This is documented on our website here: http://msdn.microsoft.com/en-us/subscriptions/aa948864.aspx

     

    With this text:

    If you mouse over Unavailable the hover text explains why you don’t have access to the file.  Files are unavailable if:

     

    You are an active subscriber but not entitled to download the product based on your subscription level

    You have purchased a subscription but still need to activate your subscription

    You are no longer an active subscriber

    The product or file you are looking for has legal or geopolitical restrictions on its availability

     

    If he needs further information, he can post his questions in the Windows Home Server forums here:

    http://social.microsoft.com/Forums/en-US/category/WindowsHomeServer/

    and here is for SBS 2011

    http://social.technet.microsoft.com/Forums/en/smallbusinessserver/threads

    ====================================

     

    Unquote

     

    It is unfair to Hong Kong subscribers. Please look into the matter.

     

    Wednesday, April 13, 2011 1:51 PM